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Black screen every time I move the mouse


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Okay, after updating my PAINT.NET 3.5.11 to 4.0, it starts with a black screen. Then it stops. But when I move the mouse, the black screen turns off and on post-136702-0-87919400-1403927176_thumb.. Plus when I use tools, it gives off a little trail post-136702-0-79864200-1403927096_thumb.. I don't know what to do, but can you guys help? Yes, I reinstalled it, but it still had the same problem. 

Edited by Kerlina2
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Welcome to the forum Kerlina2. 

 

I've not seen this issue before and quite frankly it baffles me.  Three possible solutions come to mind.

 

1. Disable Hardware acceleration (Settings > User Interface + deselect the checkbox).  Settings can be found by clicking the cog icon in the top right hand corner.

 

2. Reinstall your mouse driver.

 

3. Reinstall your video driver.

 

If any of these work - please let us know.

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Welcome to the forum Kerlina2. 

 

I've not seen this issue before and quite frankly it baffles me.  Three possible solutions come to mind.

 

1. Disable Hardware acceleration (Settings > User Interface + deselect the checkbox).  Settings can be found by clicking the cog icon in the top right hand corner.

 

2. Reinstall your mouse driver.

 

3. Reinstall your video driver.

 

If any of these work - please let us know.

It worked. :)

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If you could go to the Gear > Diagnostics, press the Copy to Clipboard button, and paste that info here. That could help others.

 

I think from now on we ask them this first, and then provide the hammer solution of disabling hardware acceleration :)

 

(I need to know which video cards cause this ...)

The Paint.NET Blog: https://blog.getpaint.net/

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I think from now on we ask them this first, and then provide the hammer solution of disabling hardware acceleration :)

 

(I need to know which video cards cause this ...)

Application paint.net 4.0 (Final 4.0.5288.36565)
Build Date Tuesday, June 24, 2014
 
Hardware accelerated rendering (GPU) False
Animations True
Language en-US
 
OS Windows 7 Service Pack 1 (6.1.7601.65536)
.NET Runtime 4.0.30319.18444
Physical Memory 8,086 MB
 
CPU Intel® Core i7-2670QM CPU @ 2.20GHz
    Architecture x64 (64-bit)
    Process Mode 64-bit
    Speed ~2195 MHz
    Cores / Threads 8
    Features DEP, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, XSAVE
 
Video Card NVIDIA GeForce GT 550M   
    Dedicated Video RAM 993 MB
    Dedicated System RAM 0 MB
    Shared System RAM 3,071 MB
    Vendor ID 0x10DE
    Device ID 0x1246
    Subsystem ID 0x05711028
    Revision 161
    LUID 0x0000B5F0
    Flags None
    Outputs 1
 
Video Card NVIDIA GeForce GT 550M   
    Dedicated Video RAM 993 MB
    Dedicated System RAM 0 MB
    Shared System RAM 3,071 MB
    Vendor ID 0x10DE
    Device ID 0x1246
    Subsystem ID 0x05711028
    Revision 161
    LUID 0x0000BE8F
    Flags None
    Outputs 0
Is it this?

Which one?

First one.

If you could go to the Gear > Diagnostics, press the Copy to Clipboard button, and paste that info here. That could help others.

Application paint.net 4.0 (Final 4.0.5288.36565)
Build Date Tuesday, June 24, 2014
 
Hardware accelerated rendering (GPU) False
Animations True
Language en-US
 
OS Windows 7 Service Pack 1 (6.1.7601.65536)
.NET Runtime 4.0.30319.18444
Physical Memory 8,086 MB
 
CPU Intel® Core i7-2670QM CPU @ 2.20GHz
    Architecture x64 (64-bit)
    Process Mode 64-bit
    Speed ~2195 MHz
    Cores / Threads 8
    Features DEP, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, XSAVE
 
Video Card NVIDIA GeForce GT 550M   
    Dedicated Video RAM 993 MB
    Dedicated System RAM 0 MB
    Shared System RAM 3,071 MB
    Vendor ID 0x10DE
    Device ID 0x1246
    Subsystem ID 0x05711028
    Revision 161
    LUID 0x0000B5F0
    Flags None
    Outputs 1
 
Video Card NVIDIA GeForce GT 550M   
    Dedicated Video RAM 993 MB
    Dedicated System RAM 0 MB
    Shared System RAM 3,071 MB
    Vendor ID 0x10DE
    Device ID 0x1246
    Subsystem ID 0x05711028
    Revision 161
    LUID 0x0000BE8F
    Flags None
    Outputs 0
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  • 1 year later...

I know this is an old topic, but this just stared happening to me when I recently updated Paint.net and I wanted everyone to know that disabling hardware accelerator did the trick. I am running Windows 7 on an old machine. Anyway, go to settings in Paint.net and disable hardware accelerator only before you try anything else.

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... disable hardware accelerator only before you try anything else.

 

Disabling should be the last thing you do (the last resort). Try updating the drivers for your video card first.

I think Rick has a blacklist of problematic video cards. You should post which model your card is, so it can be added to the list if necessary.

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