Kerlina2 Posted June 28, 2014 Share Posted June 28, 2014 (edited) Okay, after updating my PAINT.NET 3.5.11 to 4.0, it starts with a black screen. Then it stops. But when I move the mouse, the black screen turns off and on . Plus when I use tools, it gives off a little trail . I don't know what to do, but can you guys help? Yes, I reinstalled it, but it still had the same problem. Edited June 28, 2014 by Kerlina2 Quote Link to comment Share on other sites More sharing options...
Ego Eram Reputo Posted June 28, 2014 Share Posted June 28, 2014 Welcome to the forum Kerlina2. I've not seen this issue before and quite frankly it baffles me. Three possible solutions come to mind. 1. Disable Hardware acceleration (Settings > User Interface + deselect the checkbox). Settings can be found by clicking the cog icon in the top right hand corner. 2. Reinstall your mouse driver. 3. Reinstall your video driver. If any of these work - please let us know. 1 Quote ebook: Mastering Paint.NET | resources: Plugin Index | Stereogram Tut | proud supporter of Codelab plugins: EER's Plugin Pack | Planetoid | StickMan | WhichSymbol+ | Dr Scott's Markup Renderer | CSV Filetype | dwarf horde plugins: Plugin Browser | ShapeMaker Link to comment Share on other sites More sharing options...
Kerlina2 Posted June 28, 2014 Author Share Posted June 28, 2014 Ty, it worked Quote Link to comment Share on other sites More sharing options...
Kerlina2 Posted June 28, 2014 Author Share Posted June 28, 2014 Welcome to the forum Kerlina2. I've not seen this issue before and quite frankly it baffles me. Three possible solutions come to mind. 1. Disable Hardware acceleration (Settings > User Interface + deselect the checkbox). Settings can be found by clicking the cog icon in the top right hand corner. 2. Reinstall your mouse driver. 3. Reinstall your video driver. If any of these work - please let us know. It worked. Quote Link to comment Share on other sites More sharing options...
BoltBait Posted June 28, 2014 Share Posted June 28, 2014 If you could go to the Gear > Diagnostics, press the Copy to Clipboard button, and paste that info here. That could help others. Quote Download: BoltBait's Plugin Pack | CodeLab | and a Free Computer Dominos Game Link to comment Share on other sites More sharing options...
Ego Eram Reputo Posted June 28, 2014 Share Posted June 28, 2014 Ty, it worked Which one? Quote ebook: Mastering Paint.NET | resources: Plugin Index | Stereogram Tut | proud supporter of Codelab plugins: EER's Plugin Pack | Planetoid | StickMan | WhichSymbol+ | Dr Scott's Markup Renderer | CSV Filetype | dwarf horde plugins: Plugin Browser | ShapeMaker Link to comment Share on other sites More sharing options...
Rick Brewster Posted June 28, 2014 Share Posted June 28, 2014 If you could go to the Gear > Diagnostics, press the Copy to Clipboard button, and paste that info here. That could help others. I think from now on we ask them this first, and then provide the hammer solution of disabling hardware acceleration (I need to know which video cards cause this ...) Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Kerlina2 Posted June 29, 2014 Author Share Posted June 29, 2014 I think from now on we ask them this first, and then provide the hammer solution of disabling hardware acceleration (I need to know which video cards cause this ...) Application paint.net 4.0 (Final 4.0.5288.36565) Build Date Tuesday, June 24, 2014 Hardware accelerated rendering (GPU) False Animations True Language en-US OS Windows 7 Service Pack 1 (6.1.7601.65536) .NET Runtime 4.0.30319.18444 Physical Memory 8,086 MB CPU Intel® Core i7-2670QM CPU @ 2.20GHz Architecture x64 (64-bit) Process Mode 64-bit Speed ~2195 MHz Cores / Threads 8 Features DEP, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, XSAVE Video Card NVIDIA GeForce GT 550M Dedicated Video RAM 993 MB Dedicated System RAM 0 MB Shared System RAM 3,071 MB Vendor ID 0x10DE Device ID 0x1246 Subsystem ID 0x05711028 Revision 161 LUID 0x0000B5F0 Flags None Outputs 1 Video Card NVIDIA GeForce GT 550M Dedicated Video RAM 993 MB Dedicated System RAM 0 MB Shared System RAM 3,071 MB Vendor ID 0x10DE Device ID 0x1246 Subsystem ID 0x05711028 Revision 161 LUID 0x0000BE8F Flags None Outputs 0 Is it this? Which one? First one. If you could go to the Gear > Diagnostics, press the Copy to Clipboard button, and paste that info here. That could help others. Application paint.net 4.0 (Final 4.0.5288.36565) Build Date Tuesday, June 24, 2014 Hardware accelerated rendering (GPU) False Animations True Language en-US OS Windows 7 Service Pack 1 (6.1.7601.65536) .NET Runtime 4.0.30319.18444 Physical Memory 8,086 MB CPU Intel® Core i7-2670QM CPU @ 2.20GHz Architecture x64 (64-bit) Process Mode 64-bit Speed ~2195 MHz Cores / Threads 8 Features DEP, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, XSAVE Video Card NVIDIA GeForce GT 550M Dedicated Video RAM 993 MB Dedicated System RAM 0 MB Shared System RAM 3,071 MB Vendor ID 0x10DE Device ID 0x1246 Subsystem ID 0x05711028 Revision 161 LUID 0x0000B5F0 Flags None Outputs 1 Video Card NVIDIA GeForce GT 550M Dedicated Video RAM 993 MB Dedicated System RAM 0 MB Shared System RAM 3,071 MB Vendor ID 0x10DE Device ID 0x1246 Subsystem ID 0x05711028 Revision 161 LUID 0x0000BE8F Flags None Outputs 0 Quote Link to comment Share on other sites More sharing options...
Clayton Trehal Posted June 26, 2016 Share Posted June 26, 2016 I know this is an old topic, but this just stared happening to me when I recently updated Paint.net and I wanted everyone to know that disabling hardware accelerator did the trick. I am running Windows 7 on an old machine. Anyway, go to settings in Paint.net and disable hardware accelerator only before you try anything else. Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted June 26, 2016 Share Posted June 26, 2016 ... disable hardware accelerator only before you try anything else. Disabling should be the last thing you do (the last resort). Try updating the drivers for your video card first. I think Rick has a blacklist of problematic video cards. You should post which model your card is, so it can be added to the list if necessary. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
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