am1paint Posted December 4, 2021 Share Posted December 4, 2021 Hello, a friend of mine - 78 years old - crashed his paint.net installation somehow. Neither an upgrade to 4.3.4 nor an uninstallation does work. The installer always requests a file named PaintDotNet_x64_968489591.msi We already tried a lot of installation setups from various previous versions, but the installer always requests the same file for uninstallation. I tried manually install versions from 4.0.x - 4.3.x to check, if the specific .msi file is deployed, but nothing. Even versions below 4.0.x, like 3.5.x doesn't work. But it seems, this missing file must be a file from a >4.x installation, because versions below 4.x are just x86 versions, not x64. Where can i get it from? Does anyone have this version and can upload? Does anyone know the version behind this .msi? We already tried https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d but this doesn't help. The paint.net installation isn't shown in the software list, so something already removed the list-entry of that software-list. I would be very thankful for every hint! Quote Link to comment Share on other sites More sharing options...
Pixey Posted December 4, 2021 Share Posted December 4, 2021 Hello @am1paint and welcome You have to remove every trace of previous installations, via that link you have already tried. Please try downloading here afterwards: https://github.com/paintdotnet/release/releases Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
BoltBait Posted December 4, 2021 Share Posted December 4, 2021 Your install of Paint.NET has become broken. Try this tool to clean up the mess: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d Then, you can try installing Paint.NET again. Quote Download: BoltBait's Plugin Pack | CodeLab | and a Free Computer Dominos Game Link to comment Share on other sites More sharing options...
Pixey Posted December 4, 2021 Share Posted December 4, 2021 5 minutes ago, BoltBait said: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d Then, you can try installing Paint.NET again. He says in his post that he already tried that, and that it didn't help. Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
BoltBait Posted December 4, 2021 Share Posted December 4, 2021 He needs to try it again. Quote Download: BoltBait's Plugin Pack | CodeLab | and a Free Computer Dominos Game Link to comment Share on other sites More sharing options...
am1paint Posted December 4, 2021 Author Share Posted December 4, 2021 Weird, because we already run that tool and this doesn't help. But for sure, we'll try that once again tomorrow (Sunday 5th, 3pm MET). A chance to provide this file from a filemirror of getpaint.net isn't possible? Quote Link to comment Share on other sites More sharing options...
Ego Eram Reputo Posted December 5, 2021 Share Posted December 5, 2021 If the uninstaller linked above truly does not work, try using Revo Uninstaller*. Other users have found this sometimes works. *I am in no way affiliated to this software Quote ebook: Mastering Paint.NET | resources: Plugin Index | Stereogram Tut | proud supporter of Codelab plugins: EER's Plugin Pack | Planetoid | StickMan | WhichSymbol+ | Dr Scott's Markup Renderer | CSV Filetype | dwarf horde plugins: Plugin Browser | ShapeMaker Link to comment Share on other sites More sharing options...
am1paint Posted December 5, 2021 Author Share Posted December 5, 2021 Alright, started using the fix-tool vom Microsoft again and selected varios fix-modes within the tool and finally the old paint.net installation gets removed, so we could re-install the 4.3.4. Thanks in advance, just curious why this doesnt work yesterday. Stay healthy! Quote Link to comment Share on other sites More sharing options...
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