100% crash when pasting a larger image into a smaller image

[Sylvermyst 0]

It seems in the latest update, trying to paste a larger image onto a smaller image (which brings up the "would you like to expand the canvas?" popup) causes a crash 100% of the time.

 

The crash is a soft-lock/hang and occurs as soon as the popup comes up after the popup populates with the image, but before the popup populates any text or buttons.

 

Here's a screenshot.

 

I can reproduce this 100% of the time.

 

Steps:

1. Start a picture - any size.

2. Copy a picture with larger dimensions into the Windows buffer.

3. Press CTRL-V to paste.

 

That's all it takes to cause the crash.

 

Let me know if you need any other info.

 

 

Edited December 14, 2018 by Sylvermyst

[toe_head2001 1,791]

I was not able to reproduce with the given steps.

 

You said 100% of the time, but does that include copying from multiple sources/programs?  I ask because there are a few ways to place an image on the Windows Clipboard, and some programs do it differently.

 

Also can you post your system information from the paint.net settings?

Settings -> Diagnostics -> Copy to clipboard

[Rick Brewster 1,753]

Please define what you mean by "larger image" and "smaller image" ... what is the actual size that you're talking about? In pixels, please. Otherwise this is just a wild goose chase.

 

Also, a hang is absolutely not a crash. They are completely different things. This isn't a crash, as you say. It's a hang. Please don't conflate the two, it sends troubleshooting attempts down a blind alley.

 

My guess is you're trying to work with enormous images but you don't have much RAM, therefore things spill out to the pagefile which is obviously going to be about 10,000 times slower than usual. So we also need the system info that @toe_head2001 pointed out.

[JDevJoker 0]

Hey all, I did not know about this forum, good to know.

I can also say 100% I can reproduce the bug (at least for now). And I can't open any other image right now anymore (installed again, nothing).

 

For now, it is the same as the OP reported. And I can try to copy and paste from google, another picture, screenshot from Windows, anything, it happens the same. I can't use Paint.net anymore. Even if I open Paint.net alone now it crashes.

 

EDIT: Oh, also, I believe (not 100% sure) this started after I tried to open a very big image file. But even if I try again with any size, it crashes. Maybe there is a cache somewhere broken? Also, my Laptop is a monster, it should handle any size anyway.

 

More info: the app (using on Windows 10 here) keeps hanging, but just the image window. I can click in all buttons from the top menu, but if I try to do something, nothing happens (even if I try to create a new image, any size). When I said crash above (and the message below), it happens when I try to close it, otherwise, the app keeps in there hanging, "trying" to open the image.

 

Here is the error report I receive after:

 

This text file was created because paint.net crashed. Please e-mail this to crashlog4@getpaint.net so we can diagnose and fix the problem.



Application version: paint.net 4.1.5 (Final 4.105.6913.325)

Time of crash: 17-Dec-18 11:38:25

Application uptime: 00:04:28.2315445

Application state: Running 

Working set: 109,684 KiB

Handles and threads: 761 handles, 38 threads, 64 gdi, 52 user

Install type: Classic

Application directory: C:\Program Files\paint.net

Current directory: C:\Program Files\paint.net

Install directory: C:\Program Files\paint.net

OS Version: Windows 10 Home 10.0.17134.0 x64 (0x65)

.NET version: CLR 4.0.30319.42000 x64

Processor: "Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" @ ~2208MHz (6C/12T, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, AVX, AVX2)

Physical memory: 16283 MB

Video card: Intel(R) UHD Graphics 630 (v:8086, d:3E9B, r:0), NVIDIA GeForce GTX 1070 with Max-Q Design (v:10DE, d:1BA1, r:161), Microsoft Basic Render Driver (v:1414, d:8C, r:0)

Hardware acceleration: True (default: True)

UI animations: True

UI DPI: 96.00 dpi (1.00x scale)

UI theme: VisualStyleClass=Aero, EffectiveTheme=Aero, DWM=yes, AeroColorScheme=Light, ThemeFileName=Aero.msstyles

Updates: True, 01-Jan-01

Locale: pdnr.c: en-US, hklm: en-US, hkcu: en-US, cc: en-US, cuic: en-US

Flags: 



Exception details:

System.NullReferenceException: Object reference not set to an instance of an object. (PaintDotNet.Canvas.CanvasControl)

   at PaintDotNet.Canvas.CanvasControl.UpdateRenderingPriority() in D:\src\pdn\src\PaintDotNet\Canvas\CanvasControl.cs:line 125

   at PaintDotNet.Canvas.CanvasControl.OnRenderTargetCreated() in D:\src\pdn\src\PaintDotNet\Canvas\CanvasControl.cs:line 118

   at PaintDotNet.Controls.Direct2DControlHandler.RecreateRenderTarget(Boolean invalidateControl) in D:\src\pdn\src\Framework\Controls\Direct2DControlHandler.cs:line 438

   at PaintDotNet.Controls.Direct2DControlHandler.RelayGdiPaintImpl(GdiPaintContext ctx) in D:\src\pdn\src\Framework\Controls\Direct2DControlHandler.cs:line 502

   at PaintDotNet.Controls.Direct2DControlHandler.RelayGdiPaint(GdiPaintContext ctx) in D:\src\pdn\src\Framework\Controls\Direct2DControlHandler.cs:line 485

   at PaintDotNet.Controls.Direct2DControl.OnGdiPaint(GdiPaintContext ctx) in D:\src\pdn\src\Framework\Controls\Direct2DControl.cs:line 350

   at PaintDotNet.SystemLayer.GdiPaintHandler.OnWmPaint(Message& m) in D:\src\pdn\src\SystemLayer\GdiPaintHandler.cs:line 184

   at PaintDotNet.SystemLayer.GdiPaintHandler.RelayWndProc(Message& m) in D:\src\pdn\src\SystemLayer\GdiPaintHandler.cs:line 233

   at PaintDotNet.SystemLayer.GdiPaintControl.WndProc(Message& m) in D:\src\pdn\src\SystemLayer\GdiPaintControl.cs:line 130

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)



Managed assemblies: 

    mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll

    PaintDotNet, Version=4.105.6913.325, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.exe

    PaintDotNet.Base, Version=4.105.6913.325, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Base.dll

    WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\WindowsBase\v4.0_4.0.0.0__31bf3856ad364e35\WindowsBase.dll

    System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll

    System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll

    System.Drawing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Drawing\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll

    PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.dll

    PresentationCore, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_64\PresentationCore\v4.0_4.0.0.0__31bf3856ad364e35\PresentationCore.dll

    System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Windows.Forms\v4.0_4.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

    PaintDotNet.Core, Version=4.105.6913.325, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Core.dll

    PaintDotNet.SystemLayer, Version=4.105.6913.325, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.SystemLayer.dll

    PaintDotNet.Framework, Version=4.105.6913.325, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Framework.dll

    PaintDotNet.Resources, Version=4.105.6913.325, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Resources.dll

    PaintDotNet.Data, Version=4.105.6913.325, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Data.dll

    PaintDotNet.Effects, Version=4.105.6913.325, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Effects.dll

    System.Configuration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

    System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll

    PaintDotNet.SystemLayer.Native.x64, Version=4.105.6913.325, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.SystemLayer.Native.x64.dll

    System.Runtime.CompilerServices.Unsafe, Version=4.0.4.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\Program Files\paint.net\System.Runtime.CompilerServices.Unsafe.dll

    System.Xaml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Xaml\v4.0_4.0.0.0__b77a5c561934e089\System.Xaml.dll

    Accessibility, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\Accessibility\v4.0_4.0.0.0__b03f5f7f11d50a3a\Accessibility.dll



Native modules: 

    C:\Program Files\paint.net\PaintDotNet.exe, version=4.105.6913.325

    C:\WINDOWS\SYSTEM32\ntdll.dll, version=10.0.17134.228 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\MSCOREE.DLL, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\Program Files\AVAST Software\Avast\x64\aswhooka.dll, version=18.8.4.1339

    C:\WINDOWS\System32\KERNEL32.dll, version=10.0.17134.376 (WinBuild.160101.0800)

    C:\WINDOWS\System32\KERNELBASE.dll, version=10.0.17134.376 (WinBuild.160101.0800)

    C:\WINDOWS\System32\ADVAPI32.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\msvcrt.dll, version=7.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\sechost.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\RPCRT4.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll, version=4.7.3056.0 built by: NET472REL1

    C:\WINDOWS\System32\SHLWAPI.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\combase.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\ucrtbase.dll, version=10.0.17134.319 (WinBuild.160101.0800)

    C:\WINDOWS\System32\bcryptPrimitives.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\GDI32.dll, version=10.0.17134.285 (WinBuild.160101.0800)

    C:\WINDOWS\System32\gdi32full.dll, version=10.0.17134.471 (WinBuild.160101.0800)

    C:\WINDOWS\System32\msvcp_win.dll, version=10.0.17134.137 (WinBuild.160101.0800)

    C:\WINDOWS\System32\USER32.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\win32u.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\IMM32.DLL, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\kernel.appcore.dll, version=10.0.17134.112 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\VERSION.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll, version=4.7.3260.0 built by: NET472REL1LAST_C

    C:\WINDOWS\SYSTEM32\MSVCR120_CLR0400.dll, version=12.00.52519.0 built by: VSWINSERVICING

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\d6009efb32eeecfdd2f5855cd2d60c54\mscorlib.ni.dll, version=4.7.3260.0 built by: NET472REL1LAST_C

    C:\WINDOWS\System32\ole32.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\system32\uxtheme.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\f12f1c3986f2a9a38dfc305c3ed40745\System.ni.dll, version=4.7.3190.0 built by: NET472REL1LAST_C

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\97e1b601ad30870ecf84d68ac041fc05\System.Core.ni.dll, version=4.7.3221.0 built by: NET472REL1LAST_C

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\WindowsBase\cfe5279cc7f444dc3d9a439a2f8afbd1\WindowsBase.ni.dll, version=4.7.3221.0 built by: NET472REL1LAST_C

    C:\WINDOWS\SYSTEM32\CRYPTSP.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\system32\rsaenh.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\bcrypt.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\CRYPTBASE.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\8438734195e161c28ba31bb2f473d1f0\System.Drawing.ni.dll, version=4.7.3056.0 built by: NET472REL1

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PresentationCore\33f42fd5601ca3237b82adeadb046b90\PresentationCore.ni.dll, version=4.7.3221.0 built by: NET472REL1LAST_C

    C:\Program Files\Diebold\Warsaw\wslbscr64.dll, version=1.1.0.368

    C:\WINDOWS\SYSTEM32\ntmarta.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\426da803b8f4b09855513d2cc1459e9d\PresentationFramework.ni.dll, version=4.7.3221.0

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet.Base\cc6dac1922e9c95643a9224274c9f21e\PaintDotNet.Base.ni.dll, version=4.105.6913.325

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\025ab9b381b4b4f597a3d5a383a0ba6e\System.Windows.Forms.ni.dll, version=4.7.3221.0 built by: NET472REL1LAST_C

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet500b2e4f#\d85097ecbf2fc1fec328e24fc5775c23\PaintDotNet.SystemLayer.ni.dll, version=4.105.6913.325

    C:\Program Files\Diebold\Warsaw\wslbscrwh64.dll, version=1.1.0.368

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet.Core\ce953693532aa165b7a98759db2269d9\PaintDotNet.Core.ni.dll, version=4.105.6913.325

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet26779e70#\3d7cc5ded9a27f1e8a2cfa58af4c63a9\PaintDotNet.Resources.ni.dll, version=4.105.6913.325

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet7afaaa15#\e934b434c287ffe6788667a375b2bc73\PaintDotNet.Framework.ni.dll, version=4.105.6913.325

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet.Data\b74b2d5bd3ebd13facfe58eaf356a803\PaintDotNet.Data.ni.dll, version=4.105.6913.325

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet.Effects\5c12cf18fa1a4af577396075f1de62f3\PaintDotNet.Effects.ni.dll, version=4.105.6913.325

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet\fefeb453564220b2cc1cab0d7e17281d\PaintDotNet.ni.exe, version=4.105.6913.325

    C:\WINDOWS\SYSTEM32\dwrite.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll, version=4.7.3221.0 built by: NET472REL1LAST_C

    C:\WINDOWS\System32\OLEAUT32.dll, version=10.0.17134.48 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\MSVCP120_CLR0400.dll, version=12.00.52519.0 built by: VSWINSERVICING

    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll, version=4.7.3221.0 built by: NET472REL1LAST_C

    C:\WINDOWS\System32\shell32.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\cfgmgr32.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\shcore.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\windows.storage.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\profapi.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\powrprof.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\FLTLIB.DLL, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\Program Files\paint.net\SxS\X64\vcruntime140.dll, version=14.14.26405.0 built by: VCTOOLSREL

    C:\Program Files\paint.net\SxS\X64\msvcp140.dll, version=14.14.26405.0 built by: VCTOOLSREL

    C:\Program Files\paint.net\SxS\X64\msvcp140_1.dll, version=14.14.26405.0 built by: VCTOOLSREL

    C:\Program Files\paint.net\SxS\X64\msvcp140_2.dll, version=14.14.26405.0 built by: VCTOOLSREL

    C:\Program Files\paint.net\SxS\X64\vcomp140.dll, version=14.14.26405.0 built by: VCTOOLSREL

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Configuration\b862122a674f50e89877b5267a8f6069\System.Configuration.ni.dll, version=4.7.3056.0 built by: NET472REL1

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\865da80321e20447c8c9cd869af4be65\System.Xml.ni.dll, version=4.7.3056.0 built by: NET472REL1

    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll, version=4.7.3260.0 built by: NET472REL1LAST_C

    C:\WINDOWS\System32\MSCTF.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNetc8826574#\7726124073ea0d50d8e0776a8f6bbaa6\PaintDotNet.SystemLayer.Native.x64.ni.dll, version=4.105.6913.325

    C:\Program Files\paint.net\PaintDotNet.SystemLayer.Native.x64.dll, version=4.105.6913.325

    C:\WINDOWS\SYSTEM32\PROPSYS.dll, version=7.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.471_none_2c298d908afb75e4\gdiplus.dll, version=10.0.17134.471 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\dxgi.dll, version=10.0.17134.112 (WinBuild.160101.0800)

    C:\WINDOWS\system32\dwmapi.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\clbcatq.dll, version=2001.12.10941.16384 (WinBuild.160101.0800)

    C:\WINDOWS\System32\UIAnimation.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.471_none_fb3e9aab3068fc16\comctl32.dll, version=6.10 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\WindowsCodecs.dll, version=10.0.17134.345 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\d2d1.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\wtsapi32.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\WINSTA.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\system32\dcomp.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\d3d11.dll, version=10.0.17134.441 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\D3D10Warp.dll, version=10.0.17134.112 (WinBuild.160101.0800)

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Runtea61dfd5#\1e337eb2c791896563b49de9215a02f1\System.Runtime.CompilerServices.Unsafe.ni.dll, version=

    C:\WINDOWS\system32\dataexchange.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\system32\twinapi.appcore.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\system32\RMCLIENT.dll, version=10.0.17134.471 (WinBuild.160101.0800)

    C:\WINDOWS\System32\TextInputFramework.dll, version=10.0.17134.376 (WinBuild.160101.0800)

    C:\WINDOWS\System32\CoreUIComponents.dll, version=10.0.17134.376

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    C:\WINDOWS\SYSTEM32\wintypes.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xaml\af2c07c92bdc702bc0e7dcb5932da987\System.Xaml.ni.dll, version=4.7.3221.0 built by: NET472REL1LAST_C

    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll, version=14.7.3056.0 built by: NET472REL1

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    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_de4e751ab44b3d66\igc64.dll, version=23.20.16.4974

    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Accessibility\3770d930781ec1d47d76ee56605d0d67\Accessibility.ni.dll, version=4.7.3056.0 built by: NET472REL1

    C:\WINDOWS\SYSTEM32\oleacc.dll, version=7.2.17134.1 (WinBuild.160101.0800)

    C:\Windows\System32\OneCoreCommonProxyStub.dll, version=10.0.17134.191 (WinBuild.160101.0800)

    C:\WINDOWS\System32\SetupApi.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\SYSTEM32\DEVOBJ.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\WINTRUST.dll, version=10.0.17134.81 (WinBuild.160101.0800)

    C:\WINDOWS\System32\MSASN1.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\CRYPT32.dll, version=10.0.17134.1 (WinBuild.160101.0800)

    C:\WINDOWS\System32\psapi.dll, version=10.0.17134.1 (WinBuild.160101.0800)

------------------------------------------------------------------------------

 

Edited December 17, 2018 by JDevJoker

[Rick Brewster 1,753]

@JDevJoker, in your case, the error message in the crash dialog tells you exactly what the problem is. Please read it.

 

(I can say this because I've seen this crash a thousand times already and I put in code to detect this and inform the user about it ...)

[IHaveNoName 34]

If the error message is the stuff under Exception Details I'm sure there will be others here, many of whom won't have the guts to admit it, who do not understand exactly what that means. I assume from the response it is some type of user error so it might help explaining the problem which provoked the error message a little more, in layman's terms if possible.

 

A clearer explanation might also help avoiding having to deal with such questions again.

[Rick Brewster 1,753]

No, it'll say it in the main part of the error dialog, not in the "details" section.

 

[JDevJoker 0]

Hi Rick,

The only thing I found about "Diebold Warsaw" is a security system I use from my bank. It never happened before this version (and I use my bank app for quite some time, together with paint.net installed). So, besides your "answer" (thanks, I know how to read), I tried that and only after restarting PC sometimes it works, it still tells that this version has something wrong happening which is causing the error.

Edited December 27, 2018 by JDevJoker

[BoltBait 3,235]

2 hours ago, JDevJoker said:

I tried that and only after restarting PC sometimes it works, it still tells that this version has something wrong happening which is causing the error.

 

Show us the error you're getting without Diebold Warsaw installed.  Thanks!

[JDevJoker 0]

Hi Bolt,
I can't disable that, I don't know why.

After restarting the PC, it just works (especially if I open any picture/image small). I am not having the error now, if it happen again, I will post it here. But as I said, I am using for quite some time together with the same apps.

Thank you.

 

By the way, just bought paint.net, I never realized about the purchase option in MS Store. Thanks for this.

Edited January 4, 2019 by JDevJoker

[Sylvermyst 0]

This happens from all sources and all sizes of images that are larger than the source but here's a specific example:

 

1. Start a new blank image that is 500x500

2. Open Google Chrome, find a desktop background (1024x768)

3. In Google Chrome right click the image and select "Copy Image"

4. Go back to PDN and press CTRL-V

5. Notice the app goes unresponsive and cannot recover

 

NOTE: This happens for ALL sizes of images that are larger than the source image, and from ALL sources that I have tried to copy from.

 

Here are the details from the diagnostics.

 

Application    paint.net 4.1.5 (Final 4.105.6913.325)
Build Date    Wednesday, December 5, 2018
Install type    Classic
    
Hardware accelerated rendering (GPU)    True
Animations    True
DPI    336.00 (3.50x scale)
Language    en-US
    
OS    Windows 10 Enterprise x64 (10.0.17763.0) (0x4)
.NET Runtime    4.0.30319.42000
Physical Memory    32,615 MB
    
CPU    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
    Speed    ~2208 MHz
    Cores / Threads    6 / 12
    Features    SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, AVX, AVX2
    
Video Card    Intel(R) UHD Graphics 630
    Dedicated Video RAM    128 MB
    Dedicated System RAM    0 MB
    Shared System RAM    16,307 MB
    Vendor ID    0x8086
    Device ID    0x3E9B
    Subsystem ID    0x95E11558
    Revision    0
    LUID    0x00013408
    Flags    AcgCompatible, SupportMonitoredFences, KeyedMutexConformance
    Graphics Preemption    TriangleBoundary
    Compute Preemption    ThreadBoundary
    Outputs    1
    Feature Level    Direct3D_12_1
    DXGI Formats    A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float
    Buffer Precision    UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc
    
Video Card    NVIDIA GeForce GTX 1070 with Max-Q Design
    Dedicated Video RAM    8,081 MB
    Dedicated System RAM    0 MB
    Shared System RAM    16,307 MB
    Vendor ID    0x10DE
    Device ID    0x1BA1
    Subsystem ID    0x95E11558
    Revision    161
    LUID    0x13B5E838
    Flags    AcgCompatible, SupportMonitoredFences, KeyedMutexConformance
    Graphics Preemption    PixelBoundary
    Compute Preemption    DispatchBoundary
    Outputs    0
    Feature Level    Direct3D_12_1
    DXGI Formats    A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float
    Buffer Precision    UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc
    
Video Card    Microsoft Basic Render Driver
    Dedicated Video RAM    0 MB
    Dedicated System RAM    0 MB
    Shared System RAM    16,307 MB
    Vendor ID    0x1414
    Device ID    0x008C
    Subsystem ID    0x00000000
    Revision    0
    LUID    0x000136D4
    Flags    Software, AcgCompatible, SupportMonitoredFences, KeyedMutexConformance
    Graphics Preemption    InstructionBoundary
    Compute Preemption    InstructionBoundary
    Outputs    0
    Feature Level    Direct3D_12_1
    DXGI Formats    A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float
    Buffer Precision    UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc

 

=================

Any ideas?

 

Thanks in advance.

[Rick Brewster 1,753]

@Sylvermyst, do you have Diebold Warsaw installed?

 

Also, please be precise in what you mean by "Open Google Chrome, find a desktop background (1024x768)". We don't know what website you're going to or what methods you're employing to do this.

[Sylvermyst 0]

On 1/4/2019 at 8:56 PM, Rick Brewster said:

@Sylvermyst, do you have Diebold Warsaw installed?

 

Also, please be precise in what you mean by "Open Google Chrome, find a desktop background (1024x768)". We don't know what website you're going to or what methods you're employing to do this.

 

 

I do not have Diebold Warsaw (or any Diebold products) installed.

@Rick BrewsterI found the culprit. I am on a 4K display laptop (3840x2160) running at 350% scale factor. The high scale factor is what causes the soft lock.

 

Here is repro steps that anyone should be able to get.

 

Step 1: Set your display resolution to 3840x2160

Step 2: Set your scale factor to 350% (to make text/etc... readable)

- To do this, right click desktop -> Display Settings -> Scale and Layout

Step 1: Using PDN, create image that is 1024x768 in dimension (solid white is fine).

Step 2: Copy it to the Windows buffer (select-all and CTRL+C if in PDN). 

Step 3: Create an image that is 800x600 in dimension. 

Step 4: From the 800x600 image, attempt to paste in the 1024x768 image.

The resize/canvas prompt will come up, and the program soft locks 100% of the time.

The problem goes away if I set my scale factor to 100% (which is unreadable on a 4K display) but at least I've locked down what causes the problem. FYI it seems to be any scale factor greater or equal to 200% that causes the issue. 100% and 150% worked normally.

 

Hope you guys can fix it!

Edited March 9, 2019 by Sylvermyst

[Rick Brewster 1,753]

Okay I tried that out on my laptop with a 4K screen aaaaaaaaaaannnddd .... no problem. Did not hang on me.

[Sylvermyst 0]

Wow, that's surprising. However - I just got the latest update a few minutes ago and the problem disappeared. It had just occurred earlier today for me on the same device - so the latest update does seem to fix it. Any chance there was work done around this?

 

Thanks either way!