lillorizzo Posted September 17, 2008 Share Posted September 17, 2008 Dear Sirs, I have installed PAint.net 3.36 but it doens't seem to work with my Mustek 1200 UB scanner. In the file menu, the image acquisition is not active! Can someone help me? Thank you Quote Link to comment Share on other sites More sharing options...
Myrddin Posted September 17, 2008 Share Posted September 17, 2008 Hello lillorizzo. The scanner or camera must support Windows Image Acquisition 2.0 (WIA). There could (not to be taken as Gospel) be chance that your scanner is too old to support WIA. Hath no fear, as usually you can access the device through My Computer and scan that way, or if your device came with any software to scan with. Quote How to Save Your Images under Different File Types My dA Gallery Link to comment Share on other sites More sharing options...
Ego Eram Reputo Posted September 18, 2008 Share Posted September 18, 2008 I too have this problem. Here's my workaround: Insert image (aquire from scanner) into a MS Word document (as MS Word supports my scanner). Control+C copies the selected image Open Paint.Net Control+V pastes it onto the open canvas (with prompt to enlarge canvas if required). Quote ebook: Mastering Paint.NET | resources: Plugin Index | Stereogram Tut | proud supporter of Codelab plugins: EER's Plugin Pack | Planetoid | StickMan | WhichSymbol+ | Dr Scott's Markup Renderer | CSV Filetype | dwarf horde plugins: Plugin Browser | ShapeMaker Link to comment Share on other sites More sharing options...
Rick Brewster Posted September 18, 2008 Share Posted September 18, 2008 Moved to Troubleshooting Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
rbrown1411 Posted May 21, 2009 Share Posted May 21, 2009 To the question "Why can't I scan or print?" I have already gleaned the following information: There are three possible reasons. The first is that you are using a "portable" version of Paint.NET -- a copy that is running on a USB stick, for instance. The WIA system component simply may not be installed in this case. (This is not the case with me...) Second, if you can't scan, then maybe your scanner doesn't support WIA. You can check to see if you scanner supports WIA by verifying that it shows up in the "Scanners and Cameras" control panel. Some scanners or cameras require that special software or drivers be installed before they work with WIA. (This is also not the case - of the 4 "scanners" listed in Paint.Net's acquire menu, none show up in control panel's "scanners and cameras" - only my HP Officejet L7880 AIO shows up...which Paint.Net doesn't recognize.) Lastly, if you are running Windows Server 2003/2008 you should know that the Windows Image Acquisition system service is not enabled by default. Simply set it to "Automatic" and it should work. (Also not applicable - I'm running Vista Home Premium on a 32 bit desktop, and the same OS on a 64 bit laptop. Both systems are exhibiting the same symptoms.) I was using Paint.Net just fine until I upgraded to this wireless printer. Is that why Paint.Net won't recognize it? It isn't "connected to the computer" per se, but is recognized by each computer through my wireless router. If this is the case, I suppose can do the "work around" and scan using another program and paste the results into Paint.Net. Seems a bit of a pain for the latest and greates equipment, though. Quote Link to comment Share on other sites More sharing options...
Myrddin Posted May 22, 2009 Share Posted May 22, 2009 There will always be occasions whereby certain hardware or technologies refuse to work with certain software. Perhaps such a fluke is at work here. I'm sure we will continue to ponder on your troubles for a solution, until then, the workaround both you and Ego Eram Reputo use may well be the best way forward. I'm sorry I personally couldn't be of any more help. Quote How to Save Your Images under Different File Types My dA Gallery Link to comment Share on other sites More sharing options...
Rick Brewster Posted May 26, 2009 Share Posted May 26, 2009 Is 'regular' Paint able to see your device? Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
rbrown1411 Posted May 26, 2009 Share Posted May 26, 2009 Windows "Paint" doesn't recognize the scanner either. No does Windows Photo Gallery. Funny how the Paint and Paint.Net programs recognize the printer (and fax) built into the same piece of equipment, but not the scanner. I might try e-installing the scanner driver, but if it exists it's buried so deep I can't find it in the installation sotware. Any thoughts? Quote Link to comment Share on other sites More sharing options...
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