Vince1960 Posted January 5 Share Posted January 5 I have updated paint.net in December and since then black lines of various sizes and thickness show up on the vertical or horizontal side of some of the pictures once they have been formatted with paint.net. How can this problem be addressed please? Link to comment Share on other sites More sharing options...
Pixey Posted January 5 Share Posted January 5 Hello @Vince1960 and welcome to the forum Can you tell us a bit more please. I assume you are using version 5.0.12 and have checked all of your Windows updates? Also, which system are you using Windows 10, 11 ? You could also give us your Diagnostics: How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Tactilis Posted January 5 Share Posted January 5 1 hour ago, Vince1960 said: black lines of various sizes and thickness show up on the vertical or horizontal side of some of the pictures once they have been formatted with paint.net. Please explain exactly what you mean by "once they have been formatted with paint.net". i.e. What is your workflow here? For example, explain what you are doing like this: 1. I open a .jpg photo with paint.net 2. I do X, Y, Z to the image. 3. I save the image 4. Next time I open it I see black lines at the edge Could you also take a screenshot and paste that in your reply so that we can understand what you are seeing. Link to comment Share on other sites More sharing options...
Vince1960 Posted January 5 Author Share Posted January 5 Thanks for the prompt follow-up. Yes, I am using version 5.0.12 on Windows 11 version 22H2. Maybe I need to install Windows version 23H2? Link to comment Share on other sites More sharing options...
Tactilis Posted January 5 Share Posted January 5 3 minutes ago, Vince1960 said: Maybe I need to install Windows version 23H2? Very unlikely to be related to the version of the OS. Please see my questions above. Link to comment Share on other sites More sharing options...
Pixey Posted January 5 Share Posted January 5 What you have sounds good. Can you post - nothing lurid please - an example of the finished product for us to see. You can post free here, https://postimages.org/ and then post the direct link on here. How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Vince1960 Posted January 5 Author Share Posted January 5 The process you described is exactly what I did: 1. I open a .jpg photo with paint.net 2. I do X, Y, Z to the image. 3. I save the image 4. Next time I open it I see black lines at the edge Oddly enough, only some pictures come out with these black lines Link to comment Share on other sites More sharing options...
Vince1960 Posted January 5 Author Share Posted January 5 I have a good example at hand but my firewall does not allow me to use https://postimages.org/ Is there any other way I can show you the picture? Link to comment Share on other sites More sharing options...
BoltBait Posted January 5 Share Posted January 5 If the picture is small, you can host right here on the forum. Just drag-and-drop the image file into the box below where you're typing your response message to this thread. Download: BoltBait's Plugin Pack | CodeLab | and a Free Computer Dominos Game Link to comment Share on other sites More sharing options...
Tactilis Posted January 5 Share Posted January 5 You haven't said what you do at step 2. 30 minutes ago, Vince1960 said: The process you described is exactly what I did: 1. I open a .jpg photo with paint.net 2. I do X, Y, Z to the image. 3. I save the image 4. Next time I open it I see black lines at the edge Oddly enough, only some pictures come out with these black lines You haven't said what operations you are doing to the image. Link to comment Share on other sites More sharing options...
Vince1960 Posted January 5 Author Share Posted January 5 Sorry, I misunderstood your message even though it was clear enough. I crop and adjust the light. Link to comment Share on other sites More sharing options...
Vince1960 Posted January 5 Author Share Posted January 5 Drag and drop does not seem to work for sharing the picture Link to comment Share on other sites More sharing options...
Pixey Posted January 5 Share Posted January 5 2 hours ago, Vince1960 said: I have a good example at hand but my firewall does not allow me to use https://postimages.org/ Is there any other way I can show you the picture? Then let your Firewall allow it. We all use it and Imgur too. Also, before you flatten your images to Save As, are you cropping the pictures to the flattened canvas size? You may have some edges showing from an uploaded image. How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Vince1960 Posted January 5 Author Share Posted January 5 No, I am not cropping to the flattened canvas size. I don't control my Firewall as I don't have administrator rights, sorry. What is mysterious is that sometimes these black lines are thick, sometimes thin, and sometimes on the horizontal side, sometimes on the vertical side and sometimes on both a horizontal and a vertical side. The work on the picture does not differ between the pictures that are unaffected and those that suffer from this problem. Link to comment Share on other sites More sharing options...
Pixey Posted January 5 Share Posted January 5 It will be impossible for us to help without seeing the images I'm afraid, or the Diagnostics. 1 How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Tactilis Posted January 5 Share Posted January 5 We are running out of ways to help unless you can share the images. Ideally, I'd want to see: 1. The original .jpg file (i.e. before editing) 2. A screenshot of paint.net showing the edited image before saving 3. The saved .jpg file 4. A screenshot of paint.net with the saved file opened and showing the black bars You can zip these and upload them to any file sharing platform (Google Drive, MS OneDrive, Dropbox, Mega, etc) and provide a shareable link. Can you also confirm that the only thing you are doing is to open a .jpg, adjust the levels, rectangle select an area, crop to selection, and then save as a .jpg ? Link to comment Share on other sites More sharing options...
Rick Brewster Posted January 5 Share Posted January 5 Yes, we need the diagnostics information which has been requested from you multiple times in this thread. If you won’t provide it then we will have to lock this thread. The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Rick Brewster Posted January 5 Share Posted January 5 Also some screenshots showing the problem would help. We are flying blind without any of the information that’s been requested. We are unfortunately not psychic. The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Vince1960 Posted January 7 Author Share Posted January 7 An example of the problem is visible on the right hand side of this Christmas picture: https://onedrive.live.com/?cid=23453B914A76385F&id=23453B914A76385F!36161&parId=root&o=OneUp Link to comment Share on other sites More sharing options...
Tactilis Posted January 7 Share Posted January 7 42 minutes ago, Vince1960 said: An example of the problem is visible on the right hand side of this Christmas picture: The link you provided gives: "This item might not exist or is no longer available. This item might have been deleted, expired, or you might not have permission to view it. Contact the owner of this item for more information." You need to provide a link that is shareable to all. And you haven't provided the Diagnostics as has been requested multiple times. Just copy it and paste it in your reply. You are wasting the time of people who are trying to help you. 1 Link to comment Share on other sites More sharing options...
Pixey Posted January 7 Share Posted January 7 @Vince1960 you can do this: 1. Bring your example, if it is large, into paint.net, and resize it to a reasonable size, no bigger that 600 x 800. 2. Save it to your desktop in .png or .jpeg. 3. Upload the example right into this thread via "choose files" at the bottom of this window. 4. I will give you an example with this apple. How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Vince1960 Posted January 7 Author Share Posted January 7 Sorry Pixey, I can't spot any choose files anywhere on the page. I was trying to help by pointing a bug as much as I was seeking help. I am not a digital wizard and would not know where to find diagnostics, sorry Tactilis. Link to comment Share on other sites More sharing options...
Rick Brewster Posted January 7 Share Posted January 7 Quote I am not a digital wizard and would not know where to find diagnostics, sorry Tactilis. Pixey showed you how and where in her first reply. Unfortunately this thread is going in circles and there’s no exit in sight, so I’m closing it. It’s clear this isn’t a bug in PDN, as no one else is experiencing it. That’s why we needed the diagnostics info, so we can figure out what’s different about your system, if anything The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Pixey Posted January 7 Share Posted January 7 1 hour ago, Vince1960 said: Sorry Pixey, I can't spot any choose files anywhere on the page. When you are replying and want to add an image to your post: How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
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