AIM Posted March 14, 2022 Share Posted March 14, 2022 I'm getting this error in the Windows System log when trying to update Paint.NET via Group Policy using the MSI. "Product: paint.net -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: msi_x64_scd_aot_paintdotnet_exe, , " The existing install is 4.3.7 x64 and we're upgrading to 4.3.10 x64. The odd thing is that it's not consistent. Some systems upgrade without a problem. Others have uninstalled the previous version and then failed to install the new version leaving the system without Paint.NET installed. I've had to run MS's troubleshooter for installs/uninstalls to clean those up and get Paint.NET properly installed. If I run the installer directly after a failed install, I get this error dialog. Link to comment Share on other sites More sharing options...
Ego Eram Reputo Posted March 14, 2022 Share Posted March 14, 2022 RE: error 2753 - worth a read: https://answers.microsoft.com/en-us/windows/forum/all/error-2753-preventing-from-installing/ab00acc7-077b-4578-9634-76cbd089a34b ebook: Mastering Paint.NET | resources: Plugin Index | Stereogram Tut | proud supporter of Codelab plugins: EER's Plugin Pack | Planetoid | StickMan | WhichSymbol+ | Dr Scott's Markup Renderer | CSV Filetype | dwarf horde plugins: Plugin Browser | ShapeMaker Link to comment Share on other sites More sharing options...
Rick Brewster Posted March 14, 2022 Share Posted March 14, 2022 (I split this off into a post over in the Troubleshooting section) The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Rick Brewster Posted March 14, 2022 Share Posted March 14, 2022 You should have a file in the %TEMP% folder, PdnMsiInstall.log. It's pretty noisy but it may be worth a look. The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Rick Brewster Posted March 14, 2022 Share Posted March 14, 2022 Actually, I take that back -- the regular installer EXE will create that file. You'll want to run msiexec with the appropriate logging/logfile parameters. There may also be a %TEMP%\pdnSetupActionsInstall.log file worth look at or or posting here. If it does exist, and it's recent, it means that the MSI did its job but the post-setup custom actions likely had an error. The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
AIM Posted March 15, 2022 Author Share Posted March 15, 2022 Thanks for the suggestions. I did find the "pdnSetupActionsInstall.log" file and reviewed it. I didn't see anything that indicated why the install failed. I'll look at what I can get from the MSI log files. Link to comment Share on other sites More sharing options...
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