App Crash and freezing

[pandablue86]

All of a sudden paint.net is freezing and not letting me open any photos.

This is the error report I get

Problem Event Name: AppHangB1

Application Name: PaintDotNet.exe

Application Version: 3.510.4297.28970

Application Timestamp: 4e8f93d5

Hang Signature: e7f0

Hang Type: 256

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Hang Signature 1: 6ddf94d22f91721e97f38d9da402fd1e

Additional Hang Signature 2: e21a

Additional Hang Signature 3: bdd54edfbed2e28c87d0136a6297bb63

Additional Hang Signature 4: e7f0

Additional Hang Signature 5: 6ddf94d22f91721e97f38d9da402fd1e

Additional Hang Signature 6: e21a

Additional Hang Signature 7: bdd54edfbed2e28c87d0136a6297bb63

It was working this morning and now all of a sudden its not. It works in safe mode. I have checked at least one of my virus scans and nothing.

Edited April 11, 2012 by pandablue86

[Ego Eram Reputo]

Is there a crash log on your desktop?

[pandablue86]

No there is not. I discovered that I can drag a picture from my picture folder and alter it and save it. But when I go to the menu bar and click open it freezes. And I can't create a new picture.

Edited April 12, 2012 by pandablue86

[Ego Eram Reputo]

Give us the specs of your system, OS, service packs, .NET framework, memory, etc..., The more info you can supply the better.

A screenshot of the error message might also help us help you.

[pandablue86]

Windows Vista Home Premium

Manufacturer:Toshiba

Model: Satelite L505

Processor: Intel® Core 2 Duo CPU T6400 @ 2.00GHz 2.00 GHz

Memory(RAM) 3.00 GB

.NET Framework 4

Edited April 14, 2012 by pandablue86

[pandablue86]

Still not working.

[Rick Brewster]

It only hangs when you go to File->Open?

My guess is you have a buggy Windows shell extension, like maybe a thumbnail provider for DivX movies.

If this is the case, whatever folder it's trying to boot up the Open folder in likely has a file that's tripping up that thumbnail provider.

Or this folder in question could be on a slow network path or a jittery external hard drive that won't wake up properly (probably not that last one though).

And if you really gotta know which folder this is because you can't remember and/or you're not psychic, open up Registry Editor (regedit). Go to HKEY_CURRENT_USER \ Software \ Paint.NET and then find the little key called LastFileDialogDirectory. Then you can open up the directory it's talking about and investigate. And, you can delete it or change it to point to somewhere else. SImplest would just be "C:\" (without the quotes though).

Anyway that's my hypothesis.

[pandablue86]

Its working now. I made the directory point to My pictures and changed a folder name and moved some pictures cus that folder also was freezing up. Thanks for the help.

Edited April 22, 2012 by pandablue86

[Rick Brewster]

Glad to hear it.

[d1ngus]

I have incurred the same problem. When I go to open a file in paint.net, the program crashes. (The same occurs when I attempt to open a file in MS Paint) I went into the registry as you directed but there is no LastFileDialogDirectory in the registry. Although I am confident this is the problem, I'll include the log:

Application version: Paint.NET v3.5.10 (Final Release build 3.510.4297.28964)

Time of crash: 4/23/2012 6:03:21 PM

Application uptime: 00:00:22.3993928

Install directory: C:\Program Files\Paint.NET

Current directory: C:\Program Files\Paint.NET

OS Version: 6.1.7600.0 Workstation x64

.NET version: CLR 2.0.50727.4963 x64, FX 2.0 (rtm sp1 sp2) 3.0 (rtm sp1 sp2) 3.5 (rtm sp1 sp1_CP) 4.0 (rtm)

Processor: 4x "Intel® Core i5 CPU M 460 @ 2.53GHz" @ ~2527MHz (DEP, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2), fps=0x1

Physical memory: 3893 MB

UI DPI: 96.00 dpi (1.00x scale)

UI Theme: Aero/Aero + DWM (Aero.msstyles)

Updates: true, 4/23/2012

Locale: pdnr.c: en-US, hklm: en-US, hkcu: n/a, cc: en-US, cuic: en-US

Managed assemblies:

mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorlib.dll

PaintDotNet, Version=3.510.4297.28970, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.exe

PaintDotNet.Base, Version=3.510.4297.28957, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Base.dll

System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5c561934e089\System.dll

WindowsBase, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\Windows\assembly\GAC_MSIL\WindowsBase\3.0.0.0__31bf3856ad364e35\WindowsBase.dll

System.Windows.Forms, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll

System.Core, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System.Core\3.5.0.0__b77a5c561934e089\System.Core.dll

PaintDotNet.Core, Version=3.510.4297.28965, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Core.dll

PaintDotNet.SystemLayer, Version=3.510.4297.28964, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.dll

PaintDotNet.Resources, Version=3.510.4297.28964, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Resources.dll

PaintDotNet.Data, Version=3.510.4297.28969, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Data.dll

PaintDotNet.Effects, Version=3.510.4297.28970, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Effects.dll

PaintDotNet.SystemLayer.Native.x64, Version=3.510.4297.28963, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.Native.x64.dll

msvcm90, Version=9.0.30729.6161, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\msvcm90.dll

System.Xml, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b77a5c561934e089\System.Xml.dll

Native modules:

C:\Program Files\Paint.NET\PaintDotNet.exe, version='3.510.4297.28970'

C:\Windows\SYSTEM32\ntdll.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\SYSTEM32\MSCOREE.DLL, version='4.0.31106.0 (Main.031106-0000)'

C:\Windows\system32\KERNEL32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\KERNELBASE.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\ADVAPI32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\msvcrt.dll, version='7.0.7600.16930 (win7_gdr.111215-1720)'

C:\Windows\SYSTEM32\sechost.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\RPCRT4.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll, version='4.0.30319.237 (RTMGDR.030319-2300)'

C:\Windows\system32\SHLWAPI.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\GDI32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\USER32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\LPK.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\USP10.dll, version='1.0626.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\IMM32.DLL, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\MSCTF.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll, version='2.0.50727.4963 (win7RTMGDR.050727-4900)'

C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_88dce9872fb18caf\MSVCR80.dll, version='8.00.50727.4927'

C:\Windows\system32\shell32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\ole32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\profapi.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\assembly\NativeImages_v2.0.50727_64\mscorlib\89539913ae4a7cd0cb6ca733d6bf699e\mscorlib.ni.dll, version='2.0.50727.4963 (win7RTMGDR.050727-4900)'

C:\Windows\system32\CRYPTBASE.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\uxtheme.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\assembly\NativeImages_v2.0.50727_64\System\3d69c3a887aa1a4b35fdeea64aa5735b\System.ni.dll, version='2.0.50727.4968 (win7RTMGDR.050727-4900)'

C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Core\7b94dfe397b4626f568ff83bd2b6e54e\System.Core.ni.dll, version='3.5.30729.4926 built by: NetFXw7'

C:\Windows\assembly\NativeImages_v2.0.50727_64\WindowsBase\72f21f61357658b9c6b7b4b1a1e33987\WindowsBase.ni.dll, version='3.0.6920.5001 built by: Win7RTMGDR'

C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Drawing\159e60648425189056c3b33fd56480cb\System.Drawing.ni.dll, version='2.0.50727.4974 (win7RTMGDR.050727-4900)'

C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Windows.Forms\1dbbc192e54135e0fc00ce666dccb45b\System.Windows.Forms.ni.dll, version='2.0.50727.4961 (win7RTMGDR.050727-4900)'

C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.Base\d0f6e90962e5b0eab19bedf219c4a0db\PaintDotNet.Base.ni.dll, version='3.510.4297.28957'

C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.SystemL#\cf7c8e9a9cd9b9dace4662d4e8aaa07c\PaintDotNet.SystemLayer.ni.dll, version='3.510.4297.28964'

C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.Resourc#\9abe7d443aafe63c11358b216e66a141\PaintDotNet.Resources.ni.dll, version='3.510.4297.28964'

C:\Windows\system32\CRYPTSP.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\rsaenh.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.Core\9dac4978229b20cd0ab183a81af1f2c8\PaintDotNet.Core.ni.dll, version='3.510.4297.28965'

C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.Data\81fa6d32abcfa3bdbbb92a195a9d8b23\PaintDotNet.Data.ni.dll, version='3.510.4297.28969'

C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet\d321ecec9b834e2e1b2ab636db79c8b5\PaintDotNet.ni.exe, version='3.510.4297.28970'

C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.SystemL#\a9fd06474ea31e653168150c670707c3\PaintDotNet.SystemLayer.Native.x64.ni.dll, version='3.510.0.0'

C:\Windows\assembly\NativeImages_v2.0.50727_64\Interop.WIA\d512683a0f57fb8d8f2cb41d08fa29d8\Interop.WIA.ni.dll, version='1.0.0.0'

C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.Effects\55864d197d67461c88a0249147e0b3aa\PaintDotNet.Effects.ni.dll, version='3.510.4297.28970'

C:\Program Files\Paint.NET\Native.x64\PaintDotNet.Native.x64.dll, version='3.510.0.0'

C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll, version='9.00.30729.6161'

C:\Windows\WinSxS\amd64_microsoft.vc90.openmp_1fc8b3b9a1e18e3b_9.0.30729.6161_none_390d35aa0a1f21f9\VCOMP90.DLL, version='9.00.30729.6161 built by: QFE'

C:\Windows\system32\dwmapi.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_2b4f45e87195fcc4\gdiplus.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorjit.dll, version='2.0.50727.4961 (win7RTMGDR.050727-4900)'

C:\Windows\system32\WindowsCodecs.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Program Files\WIDCOMM\Bluetooth Software\btmmhook.dll, version='6.3.0.5600'

C:\Windows\system32\OLEAUT32.dll, version='6.1.7600.16872'

C:\Windows\system32\PSAPI.DLL, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7\comctl32.dll, version='6.10 (win7_rtm.090713-1255)'

C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.Native.x64.dll, version='3.510.0.0'

C:\Windows\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_0a1fd3a3a768b895\ATL90.DLL, version='9.00.30729.6161'

C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\msvcm90.dll, version='9.00.30729.6161'

C:\Windows\system32\d2d1.dll, version='6.1.7600.16961 (win7_gdr.120209-1505)'

C:\Windows\system32\dwrite.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\RpcRtRemote.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\wtsapi32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\WINSTA.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\version.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\SetupApi.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\CFGMGR32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\DEVOBJ.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\WINTRUST.dll, version='6.1.7600.16970 (win7_gdr.120229-1504)'

C:\Windows\system32\CRYPT32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

C:\Windows\system32\MSASN1.dll, version='6.1.7600.16415 (win7_gdr.090828-1615)'

C:\Windows\system32\CLBCatQ.DLL, version='2001.12.8530.16385 (win7_rtm.090713-1255)'

C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Xml\e27a134ab834ece4ba174b926a825e15\System.Xml.ni.dll, version='2.0.50727.4927 (NetFXspW7.050727-4900)'

C:\Windows\System32\comdlg32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

Exception details:

System.Runtime.InteropServices.SEHException: External component has thrown an exception.

at System.Windows.Forms.OpenFileDialog.CreateVistaDialog()

at System.Windows.Forms.FileDialog.RunDialogVista(IntPtr hWndOwner)

at System.Windows.Forms.CommonDialog.ShowDialog(IWin32Window owner)

at PaintDotNet.SystemLayer.ClassicFileDialog.ShowDialog(IWin32Window owner) in D:\src\pdn\pdn_35x\src\SystemLayer\ClassicFileDialog.cs:line 137

at PaintDotNet.Controls.DocumentWorkspace.ShowFileDialog(Control owner, IFileDialog fd, Boolean populateInitialDir) in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\DocumentWorkspace.cs:line 1734

at PaintDotNet.Controls.DocumentWorkspace.ChooseFiles(Control owner, String[]& fileNames, Boolean multiselect, String startingDir) in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\DocumentWorkspace.cs:line 1825

at PaintDotNet.Actions.OpenFileAction.PerformAction(AppWorkspace appWorkspace) in D:\src\pdn\pdn_35x\src\PaintDotNet\Actions\OpenFileAction.cs:line 41

at PaintDotNet.Controls.AppWorkspace.PerformAction(AppWorkspaceAction performMe) in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\AppWorkspace.cs:line 1879

at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)

at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)

at PaintDotNet.Menus.PdnMenuItem.OnClick(EventArgs e) in D:\src\pdn\pdn_35x\src\PaintDotNet\Menus\PdnMenuItem.cs:line 302

at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)

at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)

at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)

at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ToolStrip.WndProc(Message& m)

at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)