malibusa

Windows Blue Screen crash

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Hi,

 

I have just updated the application for: paint.net 4.2.5 (Final 4.205.7213.32560)

 

and after this update, i opened a JPG file, the selected part of it,

selected crop to selection,

then to save the file

 

doing those steps, directly gives windows blue screen, and has been tried different times

 

note, one the tests scenario, just opened paint.net, saved the white page as JPG file (it works fine), then selected part of the file, then click on save, then Blue screen

 

Crash log folder is empty

 

here is the system info

 

Application    paint.net 4.2.5 (Final 4.205.7213.32560)
Build Date    Tuesday, October 1, 2019
Install type    Classic
    
Hardware accelerated rendering (GPU)    True
Animations    True
DPI    96 (1.00x scale)
Language    en-US
    
OS    Windows 10 Pro x64 (10.0.18362.0) (0x30)
.NET Runtime    4.0.30319.42000
Physical Memory    16,255 MB
    
CPU    Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
    Speed    ~2592 MHz
    Cores / Threads    2 / 4
    Features    SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, AVX, AVX2
    
Video Card    Intel(R) HD Graphics 520
    Dedicated Video RAM    128 MB
    Dedicated System RAM    0 MB
    Shared System RAM    8,127 MB
    Vendor ID    0x8086
    Device ID    0x1916
    Subsystem ID    0x504A17AA
    Revision    7
    LUID    0x00011DF7
    Flags    AcgCompatible, SupportMonitoredFences, KeyedMutexConformance
    Graphics Preemption    TriangleBoundary
    Compute Preemption    ThreadBoundary
    Outputs    1
    Feature Level    Direct3D_12_1
    DXGI Formats    A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float
    Buffer Precision    UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc
    
Video Card    Microsoft Basic Render Driver
    Dedicated Video RAM    0 MB
    Dedicated System RAM    0 MB
    Shared System RAM    8,127 MB
    Vendor ID    0x1414
    Device ID    0x008C
    Subsystem ID    0x00000000
    Revision    0
    LUID    0x000121F4
    Flags    Software, AcgCompatible, SupportMonitoredFences, KeyedMutexConformance
    Graphics Preemption    InstructionBoundary
    Compute Preemption    InstructionBoundary
    Outputs    0
    Feature Level    Direct3D_12_1
    DXGI Formats    A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float
    Buffer Precision    UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc

 

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The BSOD gives a stop code and a reason like 'Critical_Process_Died'.
This may not be your error message, but since the stop code was issued after an update, you may have a corrupted file.

 

Edited by HyReZ

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18 hours ago, toe_head2001 said:

I would guess it's an issue with the graphics driver, but let's make sure. NirSoft has a handy utility for viewing BSoD dumps, and it will show the cause.

https://www.nirsoft.net/utils/blue_screen_view.html#DownloadLinks

 

Let us know what you find.

 

Hi,

 

Thanks for sharing,

 

here are the main items showing issue of the dump files

 

cldflt.sys    cldflt.sys+5fbfe    fffff802`0eb40000    fffff802`0ebb7000    0x00077000    0xb7d0f1f2    22/9/2067 4:32:34 PM    Microsoft® Windows® Operating System    Cloud Files Mini Filter Driver    10.0.18362.387 (WinBuild.160101.0800)    Microsoft Corporation    C:\WINDOWS\system32\drivers\cldflt.sys    
ntoskrnl.exe    ntoskrnl.exe+1d30e9    fffff802`03400000    fffff802`03eb6000    0x00ab6000    0xfc9570f2    15/4/2104 12:36:50 AM    Microsoft® Windows® Operating System    NT Kernel & System    10.0.18362.418 (WinBuild.160101.0800)    Microsoft Corporation    C:\WINDOWS\system32\ntoskrnl.exe    

 

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On 10/26/2019 at 6:01 PM, malibusa said:

cldflt.sys    cldflt.sys+5fbfe    fffff802`0eb40000    fffff802`0ebb7000    0x00077000    0xb7d0f1f2    22/9/2067 4:32:34 PM    Microsoft® Windows® Operating System    Cloud Files Mini Filter Driver    10.0.18362.387 (WinBuild.160101.0800)    Microsoft Corporation    C:\WINDOWS\system32\drivers\cldflt.sys    

 

Were you trying to save the file to Microsoft OneDrive?

 

Edited by toe_head2001

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15 minutes ago, toe_head2001 said:

Were you trying to save the file to Microsoft OneDrive?

 

EDIT: nevermind, it doesn't look like cldflt.sys is related to OneDrive.

Edited 10 minutes ago by toe_head2001

not specifically to one drive

but to other cloud storage

 

now, after uninstall, and install again

it's working fine

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