malibusa Posted October 25, 2019 Share Posted October 25, 2019 Hi, I have just updated the application for: paint.net 4.2.5 (Final 4.205.7213.32560) and after this update, i opened a JPG file, the selected part of it, selected crop to selection, then to save the file doing those steps, directly gives windows blue screen, and has been tried different times note, one the tests scenario, just opened paint.net, saved the white page as JPG file (it works fine), then selected part of the file, then click on save, then Blue screen Crash log folder is empty here is the system info Application paint.net 4.2.5 (Final 4.205.7213.32560) Build Date Tuesday, October 1, 2019 Install type Classic Hardware accelerated rendering (GPU) True Animations True DPI 96 (1.00x scale) Language en-US OS Windows 10 Pro x64 (10.0.18362.0) (0x30) .NET Runtime 4.0.30319.42000 Physical Memory 16,255 MB CPU Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz Speed ~2592 MHz Cores / Threads 2 / 4 Features SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, AVX, AVX2 Video Card Intel(R) HD Graphics 520 Dedicated Video RAM 128 MB Dedicated System RAM 0 MB Shared System RAM 8,127 MB Vendor ID 0x8086 Device ID 0x1916 Subsystem ID 0x504A17AA Revision 7 LUID 0x00011DF7 Flags AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption TriangleBoundary Compute Preemption ThreadBoundary Outputs 1 Feature Level Direct3D_12_1 DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precision UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc Video Card Microsoft Basic Render Driver Dedicated Video RAM 0 MB Dedicated System RAM 0 MB Shared System RAM 8,127 MB Vendor ID 0x1414 Device ID 0x008C Subsystem ID 0x00000000 Revision 0 LUID 0x000121F4 Flags Software, AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption InstructionBoundary Compute Preemption InstructionBoundary Outputs 0 Feature Level Direct3D_12_1 DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precision UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted October 25, 2019 Share Posted October 25, 2019 I would guess it's an issue with the graphics driver, but let's make sure. NirSoft has a handy utility for viewing BSoD dumps, and it will show the cause. https://www.nirsoft.net/utils/blue_screen_view.html#DownloadLinks Let us know what you find. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
HyReZ Posted October 25, 2019 Share Posted October 25, 2019 (edited) The BSOD gives a stop code and a reason like 'Critical_Process_Died'. This may not be your error message, but since the stop code was issued after an update, you may have a corrupted file. Edited October 26, 2019 by HyReZ Quote Link to comment Share on other sites More sharing options...
malibusa Posted October 26, 2019 Author Share Posted October 26, 2019 18 hours ago, toe_head2001 said: I would guess it's an issue with the graphics driver, but let's make sure. NirSoft has a handy utility for viewing BSoD dumps, and it will show the cause. https://www.nirsoft.net/utils/blue_screen_view.html#DownloadLinks Let us know what you find. Hi, Thanks for sharing, here are the main items showing issue of the dump files cldflt.sys cldflt.sys+5fbfe fffff802`0eb40000 fffff802`0ebb7000 0x00077000 0xb7d0f1f2 22/9/2067 4:32:34 PM Microsoft® Windows® Operating System Cloud Files Mini Filter Driver 10.0.18362.387 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\drivers\cldflt.sys ntoskrnl.exe ntoskrnl.exe+1d30e9 fffff802`03400000 fffff802`03eb6000 0x00ab6000 0xfc9570f2 15/4/2104 12:36:50 AM Microsoft® Windows® Operating System NT Kernel & System 10.0.18362.418 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\ntoskrnl.exe Quote Link to comment Share on other sites More sharing options...
malibusa Posted October 26, 2019 Author Share Posted October 26, 2019 Hi, to update on the case, I have uninstalled the app, and installed it again now, it works fine Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted October 26, 2019 Share Posted October 26, 2019 (edited) On 10/26/2019 at 6:01 PM, malibusa said: cldflt.sys cldflt.sys+5fbfe fffff802`0eb40000 fffff802`0ebb7000 0x00077000 0xb7d0f1f2 22/9/2067 4:32:34 PM Microsoft® Windows® Operating System Cloud Files Mini Filter Driver 10.0.18362.387 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\drivers\cldflt.sys Were you trying to save the file to Microsoft OneDrive? Edited November 5, 2019 by toe_head2001 Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
malibusa Posted October 26, 2019 Author Share Posted October 26, 2019 15 minutes ago, toe_head2001 said: Were you trying to save the file to Microsoft OneDrive? EDIT: nevermind, it doesn't look like cldflt.sys is related to OneDrive. Edited 10 minutes ago by toe_head2001 not specifically to one drive but to other cloud storage now, after uninstall, and install again it's working fine Quote Link to comment Share on other sites More sharing options...
Rick Brewster Posted October 27, 2019 Share Posted October 27, 2019 If it's cldflt.sys then yes that's OneDrive and it's a bug in Windows. Not related to Paint.NET at all. e.g. https://www.reddit.com/r/techsupport/comments/9uy6as/cldfltsys_causes_bsod_when_in_office_application/ Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
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