Vas709 Posted December 13, 2014 Share Posted December 13, 2014 When I run Paint.NET it gives me an error message, just as the title says. I went into Add/Remove Programs and tried to uninstall the software. But it gave me an error message saying: "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." I clicked the OK dialog and then another message appeared: "Fatal error during installation." In the Add/Remove Programs I clicked "Click here for support information." and then clicked "Repair" button. It goes the same error messages. So I tried to reinstall the program by downloading the same version of Paint.NET 3.5.11. I extracted the setup file and ran the executable. But it gave me an error message saying: "Paint.NET Setup Front-End has encountered a problem and needs to close. We are sorry for the inconvenience." I currently use Windows XP Professional Service Pack 3 on my computer. Here are the list of Microsoft .NET Framework versions: Microsoft .NET Framework 2.0 Service Pack 1 Language Pack - RUS Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 1 Language Pack - RUS Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft .NET Framework 4 Extended How can I solve the problem so that I can run the software? Thank you for reading. Vasja Stojkovic Quote Link to comment Share on other sites More sharing options...
Ego Eram Reputo Posted December 13, 2014 Share Posted December 13, 2014 Hi Vasja - welcome to the forum Read this http://forums.getpaint.net/index.php?/topic/692-install-update-or-uninstall-trouble-read-this/ Then re-read the second post. The Cleanup Utility is the tool generally recommended to remove troublesome software. Once removed you can reinstall it. Note that some virus software is better disabled for the installation. Good luck. Quote ebook: Mastering Paint.NET | resources: Plugin Index | Stereogram Tut | proud supporter of Codelab plugins: EER's Plugin Pack | Planetoid | StickMan | WhichSymbol+ | Dr Scott's Markup Renderer | CSV Filetype | dwarf horde plugins: Plugin Browser | ShapeMaker Link to comment Share on other sites More sharing options...
Vas709 Posted December 13, 2014 Author Share Posted December 13, 2014 Hi Vasja - welcome to the forum Read this http://forums.getpaint.net/index.php?/topic/692-install-update-or-uninstall-trouble-read-this/ Then re-read the second post. The Cleanup Utility is the tool generally recommended to remove troublesome software. Once removed you can reinstall it. Note that some virus software is better disabled for the installation. Good luck. Thank you, Ego Eram Reputo, for the post. I installed and ran the Windows Installer CleanUp utility and then removed Paint.NET. I deleted the folder directory where the Paint.NET was installed to. I ran Paint.NET 3.5.11 installation and it still gives me an error message saying: "Paint.NET Setup Front-End has encountered a problem and needs to close. We are sorry for the inconvenience." How can I fix the problem? Again thank you very much for the post. Vasja Stojkovic Quote Link to comment Share on other sites More sharing options...
Ego Eram Reputo Posted December 14, 2014 Share Posted December 14, 2014 Try the suggestions in posts #3 and #4 from that thread. #3 refers to repairing the .NET framework. #4 refers to repairing paint.net. This thread details a long and complex process , but does eventually arrive at a solution: http://forums.getpaint.net/index.php?/topic/26551-paintnet-setup-front-end-has-encountered-a-problem-and-needs-to-close/page-2 Quote ebook: Mastering Paint.NET | resources: Plugin Index | Stereogram Tut | proud supporter of Codelab plugins: EER's Plugin Pack | Planetoid | StickMan | WhichSymbol+ | Dr Scott's Markup Renderer | CSV Filetype | dwarf horde plugins: Plugin Browser | ShapeMaker Link to comment Share on other sites More sharing options...
Vas709 Posted December 14, 2014 Author Share Posted December 14, 2014 Try the suggestions in posts #3 and #4 from that thread. #3 refers to repairing the .NET framework. #4 refers to repairing paint.net. This thread details a long and complex process , but does eventually arrive at a solution: http://forums.getpaint.net/index.php?/topic/26551-paintnet-setup-front-end-has-encountered-a-problem-and-needs-to-close/page-2 I went into Add/Remove Programs and repaired Microsoft .NET Framework 3.5 SP1. And I installed Paint.NET 3.5.11 on my computer. Now I can use Paint.NET. Thank you very much for your help, Ego Eram Reputo. Vasja Stojkovic Quote Link to comment Share on other sites More sharing options...
Ego Eram Reputo Posted December 14, 2014 Share Posted December 14, 2014 That's very good news Vasja! Glad I could help. 1 Quote ebook: Mastering Paint.NET | resources: Plugin Index | Stereogram Tut | proud supporter of Codelab plugins: EER's Plugin Pack | Planetoid | StickMan | WhichSymbol+ | Dr Scott's Markup Renderer | CSV Filetype | dwarf horde plugins: Plugin Browser | ShapeMaker Link to comment Share on other sites More sharing options...
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