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Soften Portrait not working for certain images

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Okay, so I've been searching forever for an answer to resolve my problem. I thought one of you guys could help me out.

I'm using v3.5.10 and soften portrait doesn't work for any of the photos I took with my Nikon D3000 but works for everything else I have tested. 

And this happens: http://goo.gl/Ev12A 

I have uninstalled/re-installed, restarted, and changed the file location. Still nothing.

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