pigmaskcolonel Posted January 6, 2022 Share Posted January 6, 2022 my paint.net kept crashing when i opened it lately, so i uninstalled it in hopes that reinstalling would fix it. now whenever i try to open the installer it freezes at the "extracting files" part of the installation then closes itself. i have .net framework installed, ive updated my pc, im using windows 10, i have enough space in my pc to install it, so why does it keep freezing at extracting files? id appreciate help, thanks Quote Link to comment Share on other sites More sharing options...
Pixey Posted January 6, 2022 Share Posted January 6, 2022 Hello @pigmaskcolonel and welcome to the forum Sometimes, when you remove the program, it leaves behind 'bits' that mess with a new installation. Most people find this tool useful, to clean up your last installation, and then when you have run it, please try to re-install: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
pigmaskcolonel Posted January 6, 2022 Author Share Posted January 6, 2022 (edited) thanks for the response, but when i run the troubleshooter, paint.net isnt listed in the list of programs. when i select "program isnt listed" it just closes the troubleshooter. 13 minutes ago, Pixey said: Hello @pigmaskcolonel and welcome to the forum Sometimes, when you remove the program, it leaves behind 'bits' that mess with a new installation. Most people find this tool useful, to clean up your last installation, and then when you have run it, please try to re-install: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d Edited January 6, 2022 by pigmaskcolonel Quote Link to comment Share on other sites More sharing options...
Pixey Posted January 6, 2022 Share Posted January 6, 2022 Which version of paint.net are you trying to download? Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
pigmaskcolonel Posted January 6, 2022 Author Share Posted January 6, 2022 4.3.7 1 minute ago, Pixey said: Which version of paint.net are you trying to download? Quote Link to comment Share on other sites More sharing options...
pigmaskcolonel Posted January 6, 2022 Author Share Posted January 6, 2022 this is probably a bit too late to mention, but i checked my program files n stuff to see if there was anything leftover, and it turns out there was, none of paint.net was actually uninstalled and the program files were still there, despite the fact i used the windows troubleshooter on paint.net before uninstalling originally. i used revo uninstaller to get rid of the leftover folders and registration keys on my pc but it still gets stuck at the extraction phase when i try to install it. i hope this info helps a little, albeit its a bit late Quote Link to comment Share on other sites More sharing options...
Pixey Posted January 6, 2022 Share Posted January 6, 2022 I would try to use the troubleshooter a couple of more times. I know this happened once to another member, and it finally worked eventually. It also might be worth trying this: https://devblogs.microsoft.com/dotnet/net-framework-repair-tool/ Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
pigmaskcolonel Posted January 6, 2022 Author Share Posted January 6, 2022 3 minutes ago, Pixey said: I would try to use the troubleshooter a couple of more times. I know this happened once to another member, and it finally worked eventually. It also might be worth trying this: https://devblogs.microsoft.com/dotnet/net-framework-repair-tool/ i have tried doing both of these. ive ran the troubleshooter atleast 20 times now and ive ran the framework repair tool about 15 times. still nothing. Quote Link to comment Share on other sites More sharing options...
Pixey Posted January 6, 2022 Share Posted January 6, 2022 Hmm - what anti virus do you have on your computer? Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Rick Brewster Posted January 6, 2022 Share Posted January 6, 2022 If it's stuck at "Extracting" then the problem has to do with copying files to your %TEMP% directory. At what part does it get stuck? At the beginning? (in other words, no progress at all) Or somewhere in the middle? Either way, I advise making sure you have enough disk space (for safety sake let's round up and say at least 1GB on C : ), and running chkdsk. The latter can be done at the command line, e.g. chkdsk c:, or by right clicking on your hard drive in This PC, then Properties, then the Tools tab, then click on "Check". Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Rick Brewster Posted January 6, 2022 Share Posted January 6, 2022 Also, if you have crash logs from when the app was crashing, those would be very useful. They should be in %LOCALAPPDATA%\paint.net\Crash Logs. On my system, that's C:\Users\Rick\AppData\Local\paint.net\Crash Logs Please post the most recent one here if you've got one. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
pigmaskcolonel Posted January 7, 2022 Author Share Posted January 7, 2022 (edited) 17 hours ago, Pixey said: Hmm - what anti virus do you have on your computer? McAfee, ive already tried disabling it while installing 17 hours ago, Rick Brewster said: If it's stuck at "Extracting" then the problem has to do with copying files to your %TEMP% directory. At what part does it get stuck? At the beginning? (in other words, no progress at all) Or somewhere in the middle? Either way, I advise making sure you have enough disk space (for safety sake let's round up and say at least 1GB on C : ), and running chkdsk. The latter can be done at the command line, e.g. chkdsk c:, or by right clicking on your hard drive in This PC, then Properties, then the Tools tab, then click on "Check". it someitmes gets stuck right at the beginning, sometimes in the middle i have about 201 gbs of disk space on my pc and when i do the disk check it says i dont need to do one, i clicked on do it anyway and it says itll take about 2 hours to complete it. ill post an update once its done edit: it actually completed way faster than expected. says theres nothing wrong 17 hours ago, Rick Brewster said: Also, if you have crash logs from when the app was crashing, those would be very useful. They should be in %LOCALAPPDATA%\paint.net\Crash Logs. On my system, that's C:\Users\Rick\AppData\Local\paint.net\Crash Logs Please post the most recent one here if you've got one. there isnt a paint.net folder in my local appdata Edited January 7, 2022 by pigmaskcolonel Quote Link to comment Share on other sites More sharing options...
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