Crash upon saving/loading

[John H]

Every time I try to save or open a file, the program crashes.

This text file was created because Paint.NET crashed.

Please e-mail this file to crashlog@getpaint.net so we can diagnose and fix the problem.

Application version: Paint.NET v3.35 (Final Release build 3.35.3106.20184)

Time of crash: 7/11/2008 4:18:05 AM

Application uptime: 00:04:44.0750000

OS Version: 6.0.6001.65536 Service Pack 1 Workstation x86

.NET Framework version: 2.0.50727.1434 x86

Processor: 2x "AMD Turion 64 X2 Mobile Technology TL-60" @ ~1995MHz (DEP, SSE, SSE2, SSE3)

Physical memory: 1917 MB

UI DPI: 96.00 dpi (1.00x scale)

Tablet PC: no

Updates: true, 7/11/2008

Locale: pdnr.c: en-US, hklm: en-US, hkcu: n/a, cc: en-US, cuic: en-US

Features log: UpdatesState(StartupState), SetTool(PaintDotNet.Tools.PaintBrushTool), UpdatesState(ReadyToCheckState), HM(NullHistoryMemento), ShowDialog(PaintDotNet.ToolsForm), ShowDialog(PaintDotNet.ColorsForm), ShowDialog(PaintDotNet.LayerForm), ShowDialog(PaintDotNet.MainForm), PopulateFonts(), SetTool(PaintDotNet.Tools.RoundedRectangleTool), HM(BitmapHistoryMemento), HM(CompoundHistoryMemento), SetTool(PaintDotNet.Tools.LineTool), CommonActionsStrip(Save)

Loaded assemblies:

mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorlib.dll

PaintDotNet, Version=3.35.3106.20184, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.exe

System.Windows.Forms, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5c561934e089\System.dll

System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll

PaintDotNet.Core, Version=3.35.3106.20179, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Core.dll

PaintDotNet.Base, Version=3.35.3106.20178, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Base.dll

PaintDotNet.SystemLayer, Version=3.35.3106.20178, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.dll

PaintDotNet.Resources, Version=3.35.3106.20179, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Resources.dll

PaintDotNet.Data, Version=3.35.3106.20180, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Data.dll

PaintDotNet.Effects, Version=3.35.3106.20181, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Effects.dll

System.Xml, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b77a5c561934e089\System.Xml.dll

DdsFileType, Version=1.11.3106.20184, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\FileTypes\DdsFileType.dll

Exception details:

System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

at PaintDotNet.SystemLayer.NativeInterfaces.IFileDialog.Show(IntPtr parent)

at PaintDotNet.SystemLayer.VistaFileDialog.<>c__DisplayClass1.b__0(IWin32Window modalOwner)

at PaintDotNet.SystemLayer.UI.<>c__DisplayClass6.b__2(Object sender, EventArgs e)

at System.Windows.Forms.Form.OnShown(EventArgs e)

at System.Windows.Forms.Form.CallShownEvent()

at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)

at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)

at System.Threading.ExecutionContext.runTryCode(Object userData)

at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)

at System.Windows.Forms.Control.InvokeMarshaledCallbacks()

I read that this sort of error often accompanies corrupted fonts, but I have not installed any fonts. I also have not installed any plug-ins - in fact, I only put Paint.NET on this computer last night.

[BoltBait]

It could also happen because of a bad file in your Pictures directory. I would recommend moving all files out of your Pictures directory (My Documents/My Pictures) then copy them back one-at-a-time to see which file is giving Paint.NET trouble.

[John H]

Thank you very much, but I am still having a lot of trouble, since if I even open the "open file" window, and click "cancel," the program crashes. Would that be fixed by removing the files in the folder?

Edit: That must be the case, since I just emptied my folder and it works now. Thank you!

Double edit: It seems if I have nearly anything in My Documents, it crashes. Uh-oh...

[Rick Brewster]

In version 4, one of the things I'm working on is making the Open/Save dialogs more resilient. If they crash, maybe I can have a custom fallback version that is a lot simpler. Won't look as nice but would at least be functional.