jkatherine Posted November 13, 2009 Share Posted November 13, 2009 I had paint.net on my old computer and recently got a new Gateway laptop. I'm trying to install the latest version of Paint.net and keep getting the same error (1618) which tells me that another installation is already occuring" Another installation is already in progress. Complete that installation before proceeding with this install. I'm not currently installing anything else. Any hints on how to fix this? I need my Paint.net! Quote Link to comment Share on other sites More sharing options...
Sarkut Posted November 13, 2009 Share Posted November 13, 2009 jkatherine: Just a few questions. What is your OS? XP, Vista, W7? Did you previously have Paint.NET 3.36 or 3.5Beta installed, or is this a first time installation? Pls. check in your Program Files folder to see if the installation attempt created a Paint.NET\Staging folder. Quote Link to comment Share on other sites More sharing options...
jkatherine Posted November 13, 2009 Author Share Posted November 13, 2009 jkatherine:Just a few questions. What is your OS? XP, Vista, W7? Did you previously have Paint.NET 3.36 or 3.5Beta installed, or is this a first time installation? Pls. check in your Program Files folder to see if the installation attempt created a Paint.NET\Staging folder. Hi Sarkut, Thanks for your help. My OS is Vista Home Premium (sp1). I've not had Paint.net installed on ths computer before. Yes, the installation attempt DID create a Paint.net staging folder. Thanks for your continued help. ☺ Jamie Quote Link to comment Share on other sites More sharing options...
Sarkut Posted November 13, 2009 Share Posted November 13, 2009 Just as a test, see if clicking on the .msi file in the Staging folder will make Paint.NET install successfully. Quote Link to comment Share on other sites More sharing options...
jkatherine Posted November 13, 2009 Author Share Posted November 13, 2009 Just as a test, see if clicking on the .msi file in the Staging folder will make Paint.NET install successfully. It seemed to be working that way, but then I got a message that said, "To install this product, use the set-up wizard." Quote Link to comment Share on other sites More sharing options...
Sarkut Posted November 13, 2009 Share Posted November 13, 2009 Try this. Press Windows key and R , and Run %TEMP% If you find files named PdnMsiInstall.log and PdnSetupNgenInstall.log, please post their contents. Quote Link to comment Share on other sites More sharing options...
jkatherine Posted November 13, 2009 Author Share Posted November 13, 2009 Try this.Press Windows key and R , and Run %TEMP% If you find files named PdnMsiInstall.log and PdnSetupNgenInstall.log, please post their contents. There is a file (text document) named PdnMsiInstall but when I open it, it is blank. There is a folder named PdnSetup but it is empty... Quote Link to comment Share on other sites More sharing options...
Rick Brewster Posted November 13, 2009 Share Posted November 13, 2009 Just as a test, see if clicking on the .msi file in the Staging folder will make Paint.NET install successfully. No. Do NOT do that. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Sarkut Posted November 13, 2009 Share Posted November 13, 2009 Next time I'll know, however, Rick what do you suggest as the correct procedure to resolve this? Quote Link to comment Share on other sites More sharing options...
Sarkut Posted November 13, 2009 Share Posted November 13, 2009 Here's a link with a possible solution. http://www.thewindowsclub.com/programs- ... n-progress Quote Link to comment Share on other sites More sharing options...
jkatherine Posted November 13, 2009 Author Share Posted November 13, 2009 Here's a link with a possible solution.http://www.thewindowsclub.com/programs- ... n-progress Thanks, Sarkut, I will give that a try. ☺ Quote Link to comment Share on other sites More sharing options...
jkatherine Posted November 13, 2009 Author Share Posted November 13, 2009 Still no luck... Quote Link to comment Share on other sites More sharing options...
Sarkut Posted November 14, 2009 Share Posted November 14, 2009 (edited) Maybes. http://support.esri.com/index.cfm?fa=knowledgebase.techarticles.articleShow&d=35066 -------------------------------------------------------------- Edited April 8, 2010 by Sarkut Quote Link to comment Share on other sites More sharing options...
jkatherine Posted November 14, 2009 Author Share Posted November 14, 2009 Maybes.http://support.esri.com/index.cfm?fa=kn ... ow&d=35066 -------------------------------------------------------------------- viewtopic.php?p=4018#p4018 Hmmm. I don't have a MSIEXEC.exe running in my task manager at all. I do have two taskeng.exe files--one says it's from the system and one from my username. The description says "Task Scheduler Engine." I also have 13 svchost.exe running. Some say "local" and some say my username. The description says "Host Process for Windows Services." One of the svchost.exe files has a *32 next to it. Quote Link to comment Share on other sites More sharing options...
Sarkut Posted November 14, 2009 Share Posted November 14, 2009 All that stuff belongs there. What's it show during a PDN install attempt? Quote Link to comment Share on other sites More sharing options...
jkatherine Posted November 14, 2009 Author Share Posted November 14, 2009 Here's a screenshot of my task manager when I'm installing PDN. There are three msiexec.exe shown at the time of install. Before installing I found just one there. I clicked on it and then clicked "end process" and started the installation. It was then that the new ones showed up. Quote Link to comment Share on other sites More sharing options...
Sarkut Posted November 14, 2009 Share Posted November 14, 2009 Three of them. Might be interesting to go Right-click > Properties, and see if anything on the various Properties tabs clarifies what each of the three relates to. The one that was there before starting the install may be the problem. Quote Link to comment Share on other sites More sharing options...
Rick Brewster Posted November 15, 2009 Share Posted November 15, 2009 Try using Process Explorer to see the tree of processes, and find out what's launching the msiexec.exe's in the first place. Although, depending on how things are launched, this may not reveal anything useful. Anyway, this isn't a bug with the Paint.NET installer. It's doing what it's supposed to be doing. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.