Sylvermyst Posted January 5, 2019 Share Posted January 5, 2019 This happens from all sources and all sizes of images that are larger than the source but here's a specific example: 1. Start a new blank image that is 500x500 2. Open Google Chrome, find a desktop background (1024x768) 3. In Google Chrome right click the image and select "Copy Image" 4. Go back to PDN and press CTRL-V 5. Notice the app goes unresponsive and cannot recover NOTE: This happens for ALL sizes of images that are larger than the source image, and from ALL sources that I have tried to copy from. Here are the details from the diagnostics. Application paint.net 4.1.5 (Final 4.105.6913.325) Build Date Wednesday, December 5, 2018 Install type Classic Hardware accelerated rendering (GPU) True Animations True DPI 336.00 (3.50x scale) Language en-US OS Windows 10 Enterprise x64 (10.0.17763.0) (0x4) .NET Runtime 4.0.30319.42000 Physical Memory 32,615 MB CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz Speed ~2208 MHz Cores / Threads 6 / 12 Features SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, AVX, AVX2 Video Card Intel(R) UHD Graphics 630 Dedicated Video RAM 128 MB Dedicated System RAM 0 MB Shared System RAM 16,307 MB Vendor ID 0x8086 Device ID 0x3E9B Subsystem ID 0x95E11558 Revision 0 LUID 0x00013408 Flags AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption TriangleBoundary Compute Preemption ThreadBoundary Outputs 1 Feature Level Direct3D_12_1 DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precision UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc Video Card NVIDIA GeForce GTX 1070 with Max-Q Design Dedicated Video RAM 8,081 MB Dedicated System RAM 0 MB Shared System RAM 16,307 MB Vendor ID 0x10DE Device ID 0x1BA1 Subsystem ID 0x95E11558 Revision 161 LUID 0x13B5E838 Flags AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption PixelBoundary Compute Preemption DispatchBoundary Outputs 0 Feature Level Direct3D_12_1 DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precision UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc Video Card Microsoft Basic Render Driver Dedicated Video RAM 0 MB Dedicated System RAM 0 MB Shared System RAM 16,307 MB Vendor ID 0x1414 Device ID 0x008C Subsystem ID 0x00000000 Revision 0 LUID 0x000136D4 Flags Software, AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption InstructionBoundary Compute Preemption InstructionBoundary Outputs 0 Feature Level Direct3D_12_1 DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precision UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc ================= Any ideas? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Rick Brewster Posted January 5, 2019 Share Posted January 5, 2019 @Sylvermyst, do you have Diebold Warsaw installed? Also, please be precise in what you mean by "Open Google Chrome, find a desktop background (1024x768)". We don't know what website you're going to or what methods you're employing to do this. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Sylvermyst Posted March 9, 2019 Author Share Posted March 9, 2019 (edited) On 1/4/2019 at 8:56 PM, Rick Brewster said: @Sylvermyst, do you have Diebold Warsaw installed? Also, please be precise in what you mean by "Open Google Chrome, find a desktop background (1024x768)". We don't know what website you're going to or what methods you're employing to do this. I do not have Diebold Warsaw (or any Diebold products) installed.@Rick BrewsterI found the culprit. I am on a 4K display laptop (3840x2160) running at 350% scale factor. The high scale factor is what causes the soft lock. Here is repro steps that anyone should be able to get. Step 1: Set your display resolution to 3840x2160 Step 2: Set your scale factor to 350% (to make text/etc... readable) - To do this, right click desktop -> Display Settings -> Scale and Layout Step 1: Using PDN, create image that is 1024x768 in dimension (solid white is fine). Step 2: Copy it to the Windows buffer (select-all and CTRL+C if in PDN). Step 3: Create an image that is 800x600 in dimension. Step 4: From the 800x600 image, attempt to paste in the 1024x768 image. The resize/canvas prompt will come up, and the program soft locks 100% of the time. The problem goes away if I set my scale factor to 100% (which is unreadable on a 4K display) but at least I've locked down what causes the problem. FYI it seems to be any scale factor greater or equal to 200% that causes the issue. 100% and 150% worked normally. Hope you guys can fix it! Edited March 9, 2019 by Sylvermyst Quote Link to comment Share on other sites More sharing options...
Rick Brewster Posted March 9, 2019 Share Posted March 9, 2019 Okay I tried that out on my laptop with a 4K screen aaaaaaaaaaannnddd .... no problem. Did not hang on me. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Sylvermyst Posted March 23, 2019 Author Share Posted March 23, 2019 Wow, that's surprising. However - I just got the latest update a few minutes ago and the problem disappeared. It had just occurred earlier today for me on the same device - so the latest update does seem to fix it. Any chance there was work done around this? Thanks either way! Quote Link to comment Share on other sites More sharing options...
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