Hangs when creating thumbnails (4.3.5)

bcolflesh · January 3, 2022

Dang, first ever update that doesn't work. Windows 10 Pro, OS Build 19043.1415, Windows Feature Experience Pack 120.2212.3920.0 - try to open or drag & drop an image in and it hangs creating the thumbnail tab at the top with a spinning gif.

Rick Brewster · January 3, 2022

@bcolflesh Hmm I'm not seeing that here ... so you're saying the app is working fine, it's just the thumbnail that's spinning around? What about CPU usage in Task Manager? Does it rest down at zero or is it burning it up?

bcolflesh · January 3, 2022

3 minutes ago, Rick Brewster said:

@bcolflesh Hmm I'm not seeing that here ... so you're saying the app is working fine, it's just the thumbnail that's spinning around? What about CPU usage in Task Manager? Does it rest down at zero or is it burning it up?

Yes, it's pegging the CPU 98-99% in Task Manager. The little thumbnail that generates at the top never appears and I have to force quit. I see also there's no old versions in the repository for me to go back to for now.

Rick Brewster · January 4, 2022

@bcolflesh, can you share the image? Also, can you post the diagnostics information (Settings -> Diagnostics -> Copy to Clipboard)

bcolflesh · January 4, 2022

Application                                                  paint.net 4.3.5 (Stable 4.305.8038.36562)
Build Date                                                   Monday, January 3, 2022
Install type                                                 Classic

Hardware accelerated rendering (GPU)                         True
Animations                                                   True
DPI                                                          96 (1.00x scale)
Language                                                     en-US

OS                                                           Windows 10 Pro x64 (10.0.19043.0)
Runtime                                                      .NET 6.0.1 x64
Physical Memory                                              16,280 MB

CPU                                                          Intel(R) Core(TM) i3-4010U CPU @ 1.70GHz
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    Features                                                 SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, AVX, AVX2

Video Card                                                   Intel(R) HD Graphics Family
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    hostpolicy.dll                                           .\hostpolicy.dll, version=6,0,121,56705 @Commit: 3a25a7f1cc446b60678ed25c9d829420d6321eba
    coreclr.dll                                              .\coreclr.dll, version=6,0,121,56705 @Commit: 3a25a7f1cc446b60678ed25c9d829420d6321eba
    ole32.dll                                                C:\Windows\System32\ole32.dll, version=10.0.19041.1320 (WinBuild.160101.0800)
    combase.dll                                              C:\Windows\System32\combase.dll, version=10.0.19041.1320 (WinBuild.160101.0800)
    OLEAUT32.dll                                             C:\Windows\System32\OLEAUT32.dll, version=10.0.19041.985 (WinBuild.160101.0800)
    bcryptPrimitives.dll                                     C:\Windows\System32\bcryptPrimitives.dll, version=10.0.19041.1415 (WinBuild.160101.0800)
    System.Private.CoreLib.dll                               .\System.Private.CoreLib.dll, version=6.0.121.56705
    clrjit.dll                                               .\clrjit.dll, version=6,0,121,56705 @Commit: 3a25a7f1cc446b60678ed25c9d829420d6321eba
    kernel.appcore.dll                                       C:\Windows\SYSTEM32\kernel.appcore.dll, version=10.0.19041.546 (WinBuild.160101.0800)
    paintdotnet.dll                                          .\paintdotnet.dll, version=4.305.8038.36562
    System.Runtime.dll                                       .\System.Runtime.dll, version=6.0.121.56705
    uxtheme.dll                                              C:\Windows\system32\uxtheme.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    PaintDotNet.Base.dll                                     .\PaintDotNet.Base.dll, version=4.305.8038.36562
    System.Windows.Forms.dll                                 .\System.Windows.Forms.dll, version=6.0.121.56705
    System.Diagnostics.Process.dll                           .\System.Diagnostics.Process.dll, version=6.0.121.56705
    TerraFX.Interop.Windows.dll                              .\TerraFX.Interop.Windows.dll, version=10.0.20348.0
    PaintDotNet.SystemLayer.dll                              .\PaintDotNet.SystemLayer.dll, version=4.305.8038.36562
    System.Runtime.InteropServices.RuntimeInformation.dll    .\System.Runtime.InteropServices.RuntimeInformation.dll, version=6.0.121.56705
    System.Runtime.InteropServices.dll                       .\System.Runtime.InteropServices.dll, version=6.0.121.56705
    vcruntime140.dll                                         .\vcruntime140.dll, version=14.30.30704.0 built by: vcwrkspc
    vcruntime140_1.dll                                       .\vcruntime140_1.dll, version=14.30.30704.0 built by: vcwrkspc
    msvcp140.dll                                             .\msvcp140.dll, version=14.30.30704.0 built by: vcwrkspc
    msvcp140_1.dll                                           .\msvcp140_1.dll, version=14.30.30704.0 built by: vcwrkspc
    msvcp140_2.dll                                           .\msvcp140_2.dll, version=14.30.30704.0 built by: vcwrkspc
    msvcp140_codecvt_ids.dll                                 .\msvcp140_codecvt_ids.dll, version=14.30.30704.0 built by: vcwrkspc
    vcomp140.dll                                             .\vcomp140.dll, version=14.30.30704.0 built by: vcwrkspc
    ijwhost.dll                                              .\ijwhost.dll, version=6,0,121,56705 @Commit: 3a25a7f1cc446b60678ed25c9d829420d6321eba
    PaintDotNet.SystemLayer.Native.x64.dll                   .\PaintDotNet.SystemLayer.Native.x64.dll, version=4.305.8038.36562
    gdiplus.dll                                              C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.1348_none_91a2627ccc89e3fb\gdiplus.dll, version=10.0.19041.1348 (WinBuild.160101.0800)
    PROPSYS.dll                                              C:\Windows\SYSTEM32\PROPSYS.dll, version=7.0.19041.1 (WinBuild.160101.0800)
    WindowsCodecs.dll                                        C:\Windows\SYSTEM32\WindowsCodecs.dll, version=10.0.19041.1151 (WinBuild.160101.0800)
    bcrypt.dll                                               C:\Windows\System32\bcrypt.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    System.Threading.dll                                     .\System.Threading.dll, version=6.0.121.56705
    System.Runtime.Extensions.dll                            .\System.Runtime.Extensions.dll, version=6.0.121.56705
    System.Runtime.CompilerServices.VisualC.dll              .\System.Runtime.CompilerServices.VisualC.dll, version=6.0.121.56705
    System.Collections.NonGeneric.dll                        .\System.Collections.NonGeneric.dll, version=6.0.121.56705
    System.Runtime.Intrinsics.dll                            .\System.Runtime.Intrinsics.dll, version=6.0.121.56705
    windows.storage.dll                                      C:\Windows\SYSTEM32\windows.storage.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    Wldp.dll                                                 C:\Windows\SYSTEM32\Wldp.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    SHCORE.dll                                               C:\Windows\System32\SHCORE.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    shlwapi.dll                                              C:\Windows\System32\shlwapi.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    PaintDotNet.Core.dll                                     .\PaintDotNet.Core.dll, version=4.305.8038.36562
    System.Private.Uri.dll                                   .\System.Private.Uri.dll, version=6.0.121.56705
    System.ComponentModel.Primitives.dll                     .\System.ComponentModel.Primitives.dll, version=6.0.121.56705
    System.Windows.Forms.Primitives.dll                      .\System.Windows.Forms.Primitives.dll, version=6.0.121.56705
    WindowsBase.dll                                          .\WindowsBase.dll, version=6.0.121.56707
    System.Drawing.Primitives.dll                            .\System.Drawing.Primitives.dll, version=6.0.121.56705
    PresentationFramework.dll                                .\PresentationFramework.dll, version=6.0.121.56707
    System.Xaml.dll                                          .\System.Xaml.dll, version=6.0.121.56707
    System.ComponentModel.dll                                .\System.ComponentModel.dll, version=6.0.121.56705
    System.Collections.dll                                   .\System.Collections.dll, version=6.0.121.56705
    System.Diagnostics.TraceSource.dll                       .\System.Diagnostics.TraceSource.dll, version=6.0.121.56705
    System.Threading.Thread.dll                              .\System.Threading.Thread.dll, version=6.0.121.56705
    System.Text.Encoding.CodePages.dll                       .\System.Text.Encoding.CodePages.dll, version=6.0.121.56705
    PaintDotNet.Resources.dll                                .\PaintDotNet.Resources.dll, version=4.305.8038.36562
    Microsoft.Win32.Primitives.dll                           .\Microsoft.Win32.Primitives.dll, version=6.0.121.56705
    System.ObjectModel.dll                                   .\System.ObjectModel.dll, version=6.0.121.56705
    PaintDotNet.Data.dll                                     .\PaintDotNet.Data.dll, version=4.305.8038.36562
    System.Configuration.ConfigurationManager.dll            .\System.Configuration.ConfigurationManager.dll, version=6.0.121.56705
    icu.dll                                                  C:\Windows\SYSTEM32\icu.dll, version=64, 2, 0, 0 (WinBuild.160101.0800)
    PaintDotNet.Framework.dll                                .\PaintDotNet.Framework.dll, version=4.305.8038.36562
    PresentationNative_cor3.dll                              .\PresentationNative_cor3.dll, version=6,0,21,48001 @Commit: bf6f24c075ff5315d0ec0e5359138ee796b0491c
    System.Collections.Specialized.dll                       .\System.Collections.Specialized.dll, version=6.0.121.56705
    System.Drawing.Common.dll                                .\System.Drawing.Common.dll, version=6.0.121.56705
    System.Private.Xml.dll                                   .\System.Private.Xml.dll, version=6.0.121.56705
    System.Xml.ReaderWriter.dll                              .\System.Xml.ReaderWriter.dll, version=6.0.121.56705
    System.Net.WebClient.dll                                 .\System.Net.WebClient.dll, version=6.0.121.56705
    System.ComponentModel.EventBasedAsync.dll                .\System.ComponentModel.EventBasedAsync.dll, version=6.0.121.56705
    System.Memory.dll                                        .\System.Memory.dll, version=6.0.121.56705
    System.Text.Encoding.Extensions.dll                      .\System.Text.Encoding.Extensions.dll, version=6.0.121.56705
    Microsoft.Win32.SystemEvents.dll                         .\Microsoft.Win32.SystemEvents.dll, version=6.0.121.56705
    MSCTF.dll                                                C:\Windows\System32\MSCTF.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    System.Threading.ThreadPool.dll                          .\System.Threading.ThreadPool.dll, version=6.0.121.56705
    Microsoft.Win32.Registry.dll                             .\Microsoft.Win32.Registry.dll, version=6.0.121.56705
    System.Collections.Immutable.dll                         .\System.Collections.Immutable.dll, version=6.0.121.56705
    System.Linq.dll                                          .\System.Linq.dll, version=6.0.121.56705
    System.Collections.Concurrent.dll                        .\System.Collections.Concurrent.dll, version=6.0.121.56705
    dxgi.dll                                                 C:\Windows\SYSTEM32\dxgi.dll, version=10.0.19041.1266 (WinBuild.160101.0800)
    System.Security.Principal.Windows.dll                    .\System.Security.Principal.Windows.dll, version=6.0.121.56705
    System.ComponentModel.TypeConverter.dll                  .\System.ComponentModel.TypeConverter.dll, version=6.0.121.56705
    System.Security.Claims.dll                               .\System.Security.Claims.dll, version=6.0.121.56705
    PresentationCore.dll                                     .\PresentationCore.dll, version=6.0.121.56707
    DirectWriteForwarder.dll                                 .\DirectWriteForwarder.dll, version=6,0,121,56707 @Commit: 0350d04790959e8ebdd3ceab0d34a40f811f019d
    System.Diagnostics.Debug.dll                             .\System.Diagnostics.Debug.dll, version=6.0.121.56705
    dwrite.dll                                               C:\Windows\SYSTEM32\dwrite.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    UIAutomationTypes.dll                                    .\UIAutomationTypes.dll, version=6.0.121.56707
    System.Diagnostics.FileVersionInfo.dll                   .\System.Diagnostics.FileVersionInfo.dll, version=6.0.121.56705
    profapi.dll                                              C:\Windows\SYSTEM32\profapi.dll, version=10.0.19041.844 (WinBuild.160101.0800)
    PaintDotNet.Effects.dll                                  .\PaintDotNet.Effects.dll, version=4.305.8038.36562
    clbcatq.dll                                              C:\Windows\System32\clbcatq.dll, version=2001.12.10941.16384 (WinBuild.160101.0800)
    UIAnimation.dll                                          C:\Windows\System32\UIAnimation.dll, version=10.0.19041.746 (WinBuild.160101.0800)
    version.dll                                              C:\Windows\SYSTEM32\version.dll, version=10.0.19041.546 (WinBuild.160101.0800)
    Accessibility.dll                                        .\Accessibility.dll, version=6.0.121.56705
    System.Numerics.Vectors.dll                              .\System.Numerics.Vectors.dll, version=6.0.121.56705
    comctl32.dll                                             C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.1110_none_60b5254171f9507e\comctl32.dll, version=6.10 (WinBuild.160101.0800)
    System.Threading.Tasks.Parallel.dll                      .\System.Threading.Tasks.Parallel.dll, version=6.0.121.56705
    mfplat.dll                                               C:\Windows\SYSTEM32\mfplat.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    cfgmgr32.dll                                             C:\Windows\System32\cfgmgr32.dll, version=10.0.19041.1151 (WinBuild.160101.0800)
    RTWorkQ.DLL                                              C:\Windows\SYSTEM32\RTWorkQ.DLL, version=10.0.19041.1 (WinBuild.160101.0800)
    CompPkgSup.DLL                                           C:\Windows\SYSTEM32\CompPkgSup.DLL, version=10.0.19041.746 (WinBuild.160101.0800)
    Windows.StateRepositoryPS.dll                            C:\Windows\System32\Windows.StateRepositoryPS.dll, version=10.0.19041.844 (WinBuild.160101.0800)
    ucrtbase.dll                                             .\ucrtbase.dll, version=10.0.19041.685 (WinBuild.160101.0800)
    System.IO.Packaging.dll                                  .\System.IO.Packaging.dll, version=6.0.121.56705
    System.Runtime.Loader.dll                                .\System.Runtime.Loader.dll, version=6.0.121.56705
    AvifFileType.dll                                         .\Bundled\AvifFileType\AvifFileType.dll, version=1.1.17.0
    DdsFileTypePlus.dll                                      .\Bundled\DDSFileTypePlus\DdsFileTypePlus.dll, version=1.10.10.0
    TextShaping.dll                                          C:\Windows\SYSTEM32\TextShaping.dll, version=
    WebPFileType.dll                                         .\Bundled\WebPFileType\WebPFileType.dll, version=1.3.7.0
    WinTypes.dll                                             C:\Windows\System32\WinTypes.dll, version=10.0.19041.1320 (WinBuild.160101.0800)
    System.Diagnostics.Tracing.dll                           .\System.Diagnostics.Tracing.dll, version=6.0.121.56705
    d2d1.dll                                                 C:\Windows\SYSTEM32\d2d1.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    wtsapi32.dll                                             C:\Windows\SYSTEM32\wtsapi32.dll, version=10.0.19041.546 (WinBuild.160101.0800)
    WINSTA.dll                                               C:\Windows\SYSTEM32\WINSTA.dll, version=10.0.19041.546 (WinBuild.160101.0800)
    d3d11.dll                                                C:\Windows\SYSTEM32\d3d11.dll, version=10.0.19041.1202 (WinBuild.160101.0800)
    D3D10Warp.dll                                            C:\Windows\SYSTEM32\D3D10Warp.dll, version=10.0.19041.546 (WinBuild.160101.0800)
    dxcore.dll                                               C:\Windows\SYSTEM32\dxcore.dll, version=10.0.19041.546 (WinBuild.160101.0800)
    UIAutomationCore.dll                                     C:\Windows\SYSTEM32\UIAutomationCore.dll, version=7.2.19041.1 (WinBuild.160101.0800)
    sxs.dll                                                  C:\Windows\SYSTEM32\sxs.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    System.Runtime.Serialization.Formatters.dll              .\System.Runtime.Serialization.Formatters.dll, version=6.0.121.56705
    mscorlib.dll                                             .\mscorlib.dll, version=6.0.121.56705
    System.CodeDom.dll                                       .\System.CodeDom.dll, version=6.0.121.56705
    dwmapi.DLL                                               C:\Windows\SYSTEM32\dwmapi.DLL, version=10.0.19041.1 (WinBuild.160101.0800)
    dataexchange.dll                                         C:\Windows\system32\dataexchange.dll, version=10.0.19041.1387 (WinBuild.160101.0800)
    dcomp.dll                                                C:\Windows\system32\dcomp.dll, version=10.0.19041.1387 (WinBuild.160101.0800)
    twinapi.appcore.dll                                      C:\Windows\system32\twinapi.appcore.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    textinputframework.dll                                   C:\Windows\SYSTEM32\textinputframework.dll, version=10.0.19041.1387 (WinBuild.160101.0800)
    CoreUIComponents.dll                                     C:\Windows\System32\CoreUIComponents.dll, version=10.0.19041.546
    CoreMessaging.dll                                        C:\Windows\System32\CoreMessaging.dll, version=10.0.19041.746
    WS2_32.dll                                               C:\Windows\System32\WS2_32.dll, version=10.0.19041.1081 (WinBuild.160101.0800)
    ntmarta.dll                                              C:\Windows\SYSTEM32\ntmarta.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    powrprof.dll                                             C:\Windows\SYSTEM32\powrprof.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    UMPDC.dll                                                C:\Windows\SYSTEM32\UMPDC.dll, version=
    System.Text.RegularExpressions.dll                       .\System.Text.RegularExpressions.dll, version=6.0.121.56705
    winmm.DLL                                                C:\Windows\SYSTEM32\winmm.DLL, version=10.0.19041.1 (WinBuild.160101.0800)
    System.Runtime.CompilerServices.Unsafe.dll               .\System.Runtime.CompilerServices.Unsafe.dll, version=6.0.121.56705
    oleacc.dll                                               C:\Windows\SYSTEM32\oleacc.dll, version=7.2.19041.746 (WinBuild.160101.0800)
    explorerframe.dll                                        C:\Windows\system32\explorerframe.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    System.Diagnostics.StackTrace.dll                        .\System.Diagnostics.StackTrace.dll, version=6.0.121.56705
    Microsoft.DiaSymReader.Native.amd64.dll                  .\Microsoft.DiaSymReader.Native.amd64.dll, version=14.28.29715.1 built by: vcwrkspc
    System.Reflection.Metadata.dll                           .\System.Reflection.Metadata.dll, version=6.0.121.56705
    igd10iumd64.dll                                          C:\Windows\SYSTEM32\igd10iumd64.dll, version=20.19.15.5126
    ncrypt.dll                                               C:\Windows\SYSTEM32\ncrypt.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    NTASN1.dll                                               C:\Windows\SYSTEM32\NTASN1.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    igdusc64.dll                                             C:\Windows\SYSTEM32\igdusc64.dll, version=20.19.15.5126
    Newtonsoft.Json.dll                                      .\Newtonsoft.Json.dll, version=13.0.1.25517
    System.Linq.Expressions.dll                              .\System.Linq.Expressions.dll, version=6.0.121.56705
    System.Reflection.MetadataLoadContext.dll                .\System.Reflection.MetadataLoadContext.dll, version=6.0.21.52210
    System.IO.Compression.dll                                .\System.IO.Compression.dll, version=6.0.121.56705
    setupapi.DLL                                             C:\Windows\System32\setupapi.DLL, version=10.0.19041.1 (WinBuild.160101.0800)
    DEVOBJ.dll                                               C:\Windows\SYSTEM32\DEVOBJ.dll, version=10.0.19041.1151 (WinBuild.160101.0800)
    WINTRUST.dll                                             C:\Windows\System32\WINTRUST.dll, version=10.0.19041.1266 (WinBuild.160101.0800)
    CRYPT32.dll                                              C:\Windows\System32\CRYPT32.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    MSASN1.dll                                               C:\Windows\SYSTEM32\MSASN1.dll, version=10.0.19041.546 (WinBuild.160101.0800)
    edputil.dll                                              C:\Windows\SYSTEM32\edputil.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    urlmon.dll                                               C:\Windows\SYSTEM32\urlmon.dll, version=11.00.19041.1 (WinBuild.160101.0800)
    iertutil.dll                                             C:\Windows\SYSTEM32\iertutil.dll, version=11.00.19041.1 (WinBuild.160101.0800)
    netutils.dll                                             C:\Windows\SYSTEM32\netutils.dll, version=10.0.19041.546 (WinBuild.160101.0800)
    srvcli.dll                                               C:\Windows\SYSTEM32\srvcli.dll, version=10.0.19041.546 (WinBuild.160101.0800)
    apphelp.dll                                              C:\Windows\SYSTEM32\apphelp.dll, version=10.0.19041.1 (WinBuild.160101.0800)
    OneCoreUAPCommonProxyStub.dll                            C:\Windows\System32\OneCoreUAPCommonProxyStub.dll, version=10.0.19041.1387 (WinBuild.160101.0800)
    ActXPrxy.dll                                             C:\Windows\System32\ActXPrxy.dll, version=10.0.19041.844 (WinBuild.160101.0800)

bcolflesh · January 4, 2022

I can't submit the image - too large. It's a 2.48 MB, 5104x7016px scanner capture at 600dpi. I downloaded GIMP and edited everything successfully - once I had the finished, cropped image exported from GIMP, it opened in Paint.NET with no hanging. I've been using Paint.NET and this scanner for a couple years, opening multiple images for editing that are each that size or much larger.

AODRG · January 4, 2022

This update kinda screwed up something for me too...can't save images (takes forever) and can't resize or make new images. Pretty big features.

Rick Brewster · January 4, 2022

I suspect something else is going on with your system. I don't see anything that stands out in the diagnostics info. Usually with a problem like this there's some shell extension or hook that is obviously the culprit.

You can send me the file via e-mail (link is at https://getpaint.net/contact.html) or you can upload to a cloud sharing thing like OneDrive, Google Drive, etc.

I would first try some basic troubleshooting like, restart your computer. Maybe some update elsewhere is causing a wrong DLL to load and it's having cascading effects.

If, after restarting, the problem persists, run the PdnRepair program (right click Start button or press WinKey+X, then click on Run, then type paintdotnet:/repair, click OK, let it do its thing, then restart again when it tells you to).

I would also look into running sfc /scannow and chkdsk, both of which you can easily find information about with a quick online search.

You can also capture a "performance trace", https://forums.getpaint.net/topic/113249-how-to-submit-a-performance-trace/ . Start the recording before you start Paint.NET. Then, open the image, let it burn the CPU for maybe 10 seconds, then save the trace. This will tell me where in the code is causing the CPU usage.

Rick Brewster · January 4, 2022

Also, what is the size of the image you're trying to work with? In pixels

Rick Brewster · January 4, 2022

I think I found something, actually. It'll possibly trigger if you create an image that is 2064 x 2064 pixels, and then zoom out to 12.5% or less.

It causes a stack overflow and terminates the process when I have the app under the debugger, but doesn't cause an issue when I run the app normally ... but, if I fix the typo I found, it works fine under the debugger.

The reason for this is that the box filter used by the canvas is chaining a 4x BGRA32->PBGRA32 reducer, followed by a 2x PBGRA32 -> PBGRA32 reducer. The latter is recursively calling itself when the number of pixels in the output buffer is not a multiple of 8 or 4. But, the input and output buffers must also be a power of 2. It's supposed to use the AVX2 code to do 8 output pixels at a time, then the SSSE3 code to do 4 output pixels, then the scalar (no SSE / SIMD) code to do any remaining output pixels. But, the SSSE3 code just calls itself again, still has 2 pixels left to do, calls itself again, still has 2 pixels left... repeat.

So this happens only at 1/8th zoom, or 1/32nd zoom (at 1/16th zoom it'll chain two 4x scalers which work fine), and only when an output tile on the edge is 2px wide (so, 16px wide at 1/8th, etc. for higher zooms)

I'm making a new test build with a fix for this, hopefully it's what you're running into too. I'll post it here so you can try out. Should just be a few minutes.

bcolflesh · January 4, 2022

1 hour ago, Rick Brewster said:

I suspect something else is going on with your system. I don't see anything that stands out in the diagnostics info. Usually with a problem like this there's some shell extension or hook that is obviously the culprit.

You can send me the file via e-mail (link is at https://getpaint.net/contact.html) or you can upload to a cloud sharing thing like OneDrive, Google Drive, etc.

I would first try some basic troubleshooting like, restart your computer. Maybe some update elsewhere is causing a wrong DLL to load and it's having cascading effects.

If, after restarting, the problem persists, run the PdnRepair program (right click Start button or press WinKey+X, then click on Run, then type paintdotnet:/repair, click OK, let it do its thing, then restart again when it tells you to).

I would also look into running sfc /scannow and chkdsk, both of which you can easily find information about with a quick online search.

You can also capture a "performance trace", https://forums.getpaint.net/topic/113249-how-to-submit-a-performance-trace/ . Start the recording before you start Paint.NET. Then, open the image, let it burn the CPU for maybe 10 seconds, then save the trace. This will tell me where in the code is causing the CPU usage.

1. I shared the file to your contact email via Google Drive.

2. Restarted - same issue after restart.

3. Ran the repair cmd, restarted, same issue.

4. No drive issues, as noted, I can edit files no problem in GIMP, or MS Paint, etc.

5. I shared the performance trace via Google Drive as well. I used the WPR, then right clicked the file (from step #1) and chose "Open with paint.net", it did display the thumb this time but immediately locked up. Opening the file from Paint.NET or drag & drop have similar results of locking up the app. Smaller images are working.

Is there any way to get a previous version to use for now? I can't seem to find an archive for the past versions. 4.3.4 worked fine.

Thanks for your replies and help.

Rick Brewster · January 4, 2022

Should just be about 10 minutes for the compression, signing, and uploading to complete.

I reproduced an issue when zooming out on an image of a particular size. You're seeing an issue with the thumbnail generation because the size of the image you're working with is being reduced by the right amount to trigger something. Why the app isn't just terminating is unknown, but hopefully it's the same issue I found.

Rick Brewster · January 4, 2022

Okay try this build and please let me know if it works for you:

Installer: https://www.getpaint.net/files/zip/test/paint.net.4.306.8039.6897.install.x64.zip

Portable ZIP: https://www.getpaint.net/files/zip/test/paint.net.4.306.8039.6897.portable.x64.zip

I did get the link to the files. I'm going to do some investigation with it. Thanks.

Rick Brewster · January 4, 2022

(I had to remove the build because of one final thing, but I just posted an updated build. It's ready!)

Rick Brewster · January 4, 2022

Okay, I was able to reproduce the forever-stuck thumbnail with 4.3.5. The size of the main window must be such that the initial zoom level is <=12.5%. It didn't happen for me initially because my window was opening maximized on a 4K (3840x2160) display at 150% DPI, so the zoom was >12.5%.

Rick Brewster · January 4, 2022

And, success! The 4.3.6 build I just posted does not spin forever on the thumbnail

bcolflesh · January 4, 2022

Just now, Rick Brewster said:

And, success! The 4.3.6 build I just posted does not spin forever on the thumbnail

Yes, works for me - thanks so much for being so responsive - gonna hit the donation button in a minute.

bcolflesh · January 4, 2022

Cheers - Transaction ID: 20885561750637177

Rick Brewster · January 4, 2022

Thanks for verifying! I'll be pushing out a 4.3.6 update ASAP, just as soon as I finally get some food.

Hangs when creating thumbnails (4.3.5)

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