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error 1603 pdn1603 diagnostic tool code


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Below is the copy to clipboard from the program and the attached file is the file created on my desktop

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> Line 935: MSI (s) (C8:E4) [16:08:05:515]: Note: 1: 2262 2: Error 3: -2147287038 
> Line 936: MSI (s) (C8:E4) [16:08:05:515]: Product: paint.net -- Error 1316. The specified account already exists.
> Line 937: 
> Line 938: 
> Line 939: Action ended 16:08:05: PublishProduct. Return value 3.
> Line 940: MSI (s) (C8:E4) [16:08:05:515]: Machine policy value 'DisableRollback' is 0
> Line 941: MSI (s) (C8:E4) [16:08:05:515]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
> Line 942: MSI (s) (C8:E4) [16:08:05:516]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
> Line 943: MSI (s) (C8:E4) [16:08:05:516]: No System Restore sequence number for this installation.

> Line 941: MSI (s) (C8:E4) [16:08:05:515]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
> Line 942: MSI (s) (C8:E4) [16:08:05:516]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
> Line 943: MSI (s) (C8:E4) [16:08:05:516]: No System Restore sequence number for this installation.
> Line 944: MSI (s) (C8:E4) [16:08:05:516]: Unlocking Server
> Line 945: Action ended 16:08:05: INSTALL. Return value 3.
> Line 946: Property(S): UpgradeCode = {04A40F40-A207-4B48-AED7-6AA532E43275}
> Line 947: Property(S): TARGETDIR = F:\paint.net\
> Line 948: Property(S): SourceDir = C:\Users\Tyler\Desktop\PaintDotNetMsi\
> Line 949: Property(S): _5B4D6794473B40CEAAF9CE9A4F94922A = F:\paint.net\Native.x86\

> Line 1077: Property(S): PrimaryVolumeSpaceRemaining = 0
> Line 1078: Property(S): INSTALLLEVEL = 1
> Line 1079: Property(S): SOURCEDIR = C:\Users\Tyler\Desktop\PaintDotNetMsi\
> Line 1080: Property(S): SourcedirProduct = {6AC1101E-7561-43C9-BEEA-4AB1D220D8FF}
> Line 1081: MSI (s) (C8:E4) [16:08:05:524]: MainEngineThread is returning 1603
> Line 1082: MSI (s) (C8:D4) [16:08:05:525]: RESTART MANAGER: Session closed.
> Line 1083: MSI (s) (C8:D4) [16:08:05:525]: No System Restore sequence number for this installation.
> Line 1084: MSI (s) (C8:D4) [16:08:05:525]: User policy value 'DisableRollback' is 0
> Line 1085: MSI (s) (C8:D4) [16:08:05:526]: Machine policy value 'DisableRollback' is 0

> Line 1089: MSI (s) (C8:D4) [16:08:05:526]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
> Line 1090: MSI (s) (C8:D4) [16:08:05:526]: Restoring environment variables
> Line 1091: MSI (s) (C8:D4) [16:08:05:526]: Destroying RemoteAPI object.
> Line 1092: MSI (s) (C8:38) [16:08:05:526]: Custom Action Manager thread ending.
> Line 1093: MSI (c) (08:A4) [16:08:05:527]: Back from server. Return value: 1603
> Line 1094: MSI (c) (08:A4) [16:08:05:527]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
> Line 1095: Action ended 16:08:05: INSTALL. Return value 3.
> Line 1096: Property(C): UpgradeCode = {04A40F40-A207-4B48-AED7-6AA532E43275}
> Line 1097: Property(C): VSDFrameworkVersion = ANY

> Line 1091: MSI (s) (C8:D4) [16:08:05:526]: Destroying RemoteAPI object.
> Line 1092: MSI (s) (C8:38) [16:08:05:526]: Custom Action Manager thread ending.
> Line 1093: MSI (c) (08:A4) [16:08:05:527]: Back from server. Return value: 1603
> Line 1094: MSI (c) (08:A4) [16:08:05:527]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
> Line 1095: Action ended 16:08:05: INSTALL. Return value 3.
> Line 1096: Property(C): UpgradeCode = {04A40F40-A207-4B48-AED7-6AA532E43275}
> Line 1097: Property(C): VSDFrameworkVersion = ANY
> Line 1098: Property(C): VSDAllowLaterFrameworkVersions = False
> Line 1099: Property(C): ProductName = paint.net

> Line 1201: MSI (c) (08:A4) [16:08:05:529]: Note: 1: 2262 2: Error 3: -2147287038 
> Line 1202: MSI (c) (08:A4) [16:08:05:530]: Note: 1: 2262 2: Error 3: -2147287038 
> Line 1203: MSI (c) (08:A4) [16:08:05:530]: Product: paint.net -- Configuration failed.
> Line 1204: 
> Line 1205: MSI (c) (08:A4) [16:08:05:530]: Windows Installer reconfigured the product. Product Name: paint.net. Product Version: 4.0.13. Product Language: 1033. Manufacturer: dotPDN LLC. Reconfiguration success or error status: 1603.
> Line 1206: 
> Line 1207: MSI (c) (08:A4) [16:08:05:531]: Grabbed execution mutex.
> Line 1208: MSI (c) (08:A4) [16:08:05:531]: Cleaning up uninstalled install packages, if any exist
> Line 1209: MSI (c) (08:A4) [16:08:05:531]: MainEngineThread is returning 1603

> Line 1205: MSI (c) (08:A4) [16:08:05:530]: Windows Installer reconfigured the product. Product Name: paint.net. Product Version: 4.0.13. Product Language: 1033. Manufacturer: dotPDN LLC. Reconfiguration success or error status: 1603.
> Line 1206: 
> Line 1207: MSI (c) (08:A4) [16:08:05:531]: Grabbed execution mutex.
> Line 1208: MSI (c) (08:A4) [16:08:05:531]: Cleaning up uninstalled install packages, if any exist
> Line 1209: MSI (c) (08:A4) [16:08:05:531]: MainEngineThread is returning 1603
> Line 1210: === Verbose logging stopped: 1/4/2017  16:08:05 ===
> Line 1211: 
> -EOF-
--------------------------------

 

Above is the copy to clipboard from the program and the attached file is the file created on my desktop

pdn.log

Edited by ellwoodops
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43 minutes ago, ellwoodops said:

> Line 936: MSI (s) (C8:E4) [16:08:05:515]: Product: paint.net -- Error 1316. The specified account already exists.

 

That indicates paint.net was previously installed on your system, but the install has since become corrupted in some way or another.

Please use this utility to remove paint.net:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

 

Afterwards, you'll then be a able to re-install paint.net anew.

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