Can't install Paint.NET

[Elainefsp]

Hi, I installed Paint.NET a while ago and hadn't used it for a while, then I couldn't get it to open again. I tried to uninstall it and it wouldn't let me. I tried to install over it and it still won't open up. I came to look at this forum and found the advice to get Windows Install clean up and remove Paint.NET and followed the forum's advice. Then downloaded the newest program version and I still get the error reporting message coming up because it can't open up.

I am using XP Pro.

Can anybody help?

[Bob]

I still get the error reporting message coming up

Which one?

[Elainefsp]

The error message I get is:

Paint.NET Setup Front-End has encountered a problem and needs to close. We are sorry for the inconvenience.

And asks me if I want to send Microsoft an error report.

[juanz-dezignz]

John, I finally found the utility I was looking for: http://support.microsoft.com/default.as ... -us;290301

It's called the Windows Installer CleanUp utility. What you want to do is install it, and then run the program from the Start menu. Select the item in the list that says "(All Users) Paint.NET ..." (the ... will be whatever version you're trying to, erm, eradicate). BE VERY CAREFUL WITH THIS UTILITY -- make sure to only select Paint.NET!. Once you have selected it, click Remove. Once finished with the utility, manually delete the directory that Paint.NET was installed to.

Next, you should be able to install the new version of Paint.NET just fine.

As for an explanation ... installation and setup is a rather complicated process for any application that requires more than just "xcopy deployment." Windows Installer (MSI files) is a technology that is used to standardize the way in which this stuff is done. Sometimes system settings or configuration gets changed and the MSI needs to ensure that things are in a state that it is comfortable with. This requires access to the original installation files.

Now, for v2.5, I have implemented a system that always keeps a copy of the original installation files (you'll see those "Staging" files with the random numbers on them). This should eliminate this type of problem going forward, but as you can see it can still be a problem for people upgrading from older versions.

Anyway tell me if that utility works for you.

Do some searching.

-Juan

[Elainefsp]

The post above, I did find this and I have installed it and checked three times, there are no more Paint.NET things to remove.

[juanz-dezignz]

Ohh..

then this is a more dificult

problem for me.

I tried my best to help.

Hope you get a solution to this.

-Juan

[Bob]

Your Windows Installer CleanUp utility list will barely look like that:

(All Users)

................................................................................................

(All Users) Adobe Reader 7.0.7[7.0.7]

(All Users) iTunes[4.7.0.42]

(All Users) Microsoft .NET Framework 1.1 [1.1.4322]

(All Users) Microsoft .NET Framework 2.0 [2.0.50727]

(All Users) Microsoft Office Excel Viewer 2003 [11.0.6412.0]

(All Users) Microsoft Office Word Viewer 2003 [11.0.6506.0]

(All Users) Microsoft Streets and Trips 2005 [12.00.07.1200]

(All Users) OmniPage SE [2.00.0000]

(All Users) WebFldrs XP [9.50.6513]

(All Users) Windows Backup Utility [5.1]

(All Users) Windows Defender [1.1.1051.1]

(All Users) Windows Defender Signatures [1.20.1389.7]

(All Users) WordPerfect Family Pack 4[10]

Windows Installer Clean Up [2.05.00.0000]

delete the first line, the

(All Users)

one.