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"side-by-side configuration is incorrect"


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Paint.net is not working for me when I try to launch it: "The application has failed because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

So, when I attempt to do an uninstall from the control panel to uninstall and then try a new install, this pops up: "There us a problem with this Windows Installer package. A program required for this install to complete could not be run."

I've gone through the installer posts already to make sure I have net framework, etc in place.

Thanks so much, tammi

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Try running the file PdnRepair.exe. It'll be wherever you installed Paint.NET, eg C:\Program Files\Paint.NET\PdnRepair.exe

Thank you - should have mentioned I tried that, too. the same error comes up:

"The application has failed because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

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What version of Paint.NET do you have installed?

Which version of the .NET framework do you have? Do you have .NET 3.5 SP1?

Have you tried repairing the framework?

Paint.net: 3.5.8

.NET framework 3.5.1; repaired the framework, restarted. Same thing.

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