Jump to content

Can't acquire from scanner

Recommended Posts

Have been a user for quite a while.  Suddenly I can't acquire an image from the scanner at my primary computer.  The Acquire, From Scanner or Camera is grayed out.  


In trying to update the app I only get in a loop that doesn't really update. It says You own this, Launch and the problem remains.  On my secondary computer the Acquire works just fine. 


I'd be grateful for any advice, especially how to get an update of the app which I think would solve my problem.


--Old Duffer

Link to comment
Share on other sites

  • 1 month later...

I have a similar problem. Looks like many have had over the years and yours is maybe the latest post?


For me the Acquire>Scanner is greyed out. 


I have installed (copy and pasted) the DLL into the right place, I think. (Not completely sure on that because initially  it was showing I didn't have needed admin permission, MS has really made things harder and harder to just use the computer, dammit! Anyway...) 


I have restarted the program and the computer to no avail. 

Link to comment
Share on other sites

Does Windows recognize the scanner? If Windows can't recognize it, then it won't be accessible from Paint.NET.


37 minutes ago, don1too said:

I have installed (copy and pasted) the DLL into the right place


What DLL are you talking about?

(September 25th, 2023)  Sorry about any broken images in my posts. I am aware of the issue.

My Gallery  |  My Plugin Pack

Layman's Guide to CodeLab

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...