FB Trooper Posted August 9, 2008 Share Posted August 9, 2008 I recently tried to install the updated version of paint.net. I don't know what has gone wrong but every time i try to download the new version (or any version) i get the what you can see on the image below. I have no idea what it means or how to sort it. I even tried to uninstall the whole thing using the "add/remove programs" program. But i seem to get the same thing, saying that is couldn't do it because of this "PaintDotNet_1583777549.msi" thing, whatever that is? Can someone please help me fix this problem? I have tried contacting paint.net directly through the "contact us" page, but it would seem that no one is going to be getting back to me using that method. I have waited for 3 weeks now, contacting them on several occasions with no response. PLEASE HELP ME!!! P.S If you can help, please consider the fact i am a complete novice with computers and can't understand anything to technical, so if you could keep it simple i would very much appreciate it. Thanks in advance all Quote Link to comment Share on other sites More sharing options...
Andrew D Posted August 9, 2008 Share Posted August 9, 2008 Extract the .exe from the .zip before you try to install? Quote Link to comment Share on other sites More sharing options...
FB Trooper Posted August 9, 2008 Author Share Posted August 9, 2008 Extract the .exe from the .zip before you try to install? Thanks for the reply but i have no clue as to what you just said. If you mean click on that zip file thing that is in the background, thats what i did already! Quote Link to comment Share on other sites More sharing options...
Stephan Posted August 9, 2008 Share Posted August 9, 2008 To install it correctly, drag the installer file from the zip folder to your desktop. Then click on it. :!: Hard explanation :!: : From within the zip-folder the installer cannot reach most of your computer's settings. Therefore, the file needs to be placed directly on your computer instead of running it from your appdate/temp folder. Quote Link to comment Share on other sites More sharing options...
Rick Brewster Posted August 9, 2008 Share Posted August 9, 2008 Moved to Troubleshooting Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
FB Trooper Posted August 10, 2008 Author Share Posted August 10, 2008 To install it correctly, drag the installer file from the zip folder to your desktop. Then click on it. :!: Hard explanation :!: : From within the zip-folder the installer cannot reach most of your computer's settings. Therefore, the file needs to be placed directly on your computer instead of running it from your appdate/temp folder. Thanks, have tried this but still get the same windows pop up as in the first post i made, can't even uninstall the whole program???? Quote Link to comment Share on other sites More sharing options...
Stephan Posted August 10, 2008 Share Posted August 10, 2008 I sent you a PM with an alternative possibility. It ought to work now. Quote Link to comment Share on other sites More sharing options...
HITMAN-X- Posted August 11, 2008 Share Posted August 11, 2008 I sent you a PM with an alternative possibility. It ought to work now. How does that help others with the same problem ? Sorry Stephan to question your motives but PM'ing help should not be done as everyone should be able to get the same level of help from a public topic. ----------------------------------------------------------------------------------------------------------- 1. Make sure you got the .NET Framework installed or else Paint.NET will NOT install, run, or uninstall. 2. Cleaning out temp folder and rebooting may also help. Quote DEXTUT.COM Link to comment Share on other sites More sharing options...
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