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Transparency Problems

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I've recently been having some trouble using the magic wand tool to make images transparent.

Before a few weeks ago, I wasn't having any trouble with it. But for some reason, nowadays when I try to save an image that I've cut the background from, it saves with a white background instead. I'm not sure what the problem could be, I updated and everything but it still won't let me save transparent images. Anyone know how to fix this?

Thank you in advance.

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