RWang Posted June 12, 2020 Share Posted June 12, 2020 I am new to the forums, but I have been using paint.net for a few years now. I have noticed a problem recently and was wondering if anyone else has experienced this. I noticed that ever since my Paint.net updated to the newest version (4.2.12) my computer has been crashing. For the record, I have Windows 8.1. It (paint.net) updated to the newest version (4.2.12) on Thursday June 4th (I don't use it every day so it didn't update sooner), and ever since then I had been getting blue screens of death with the error message DPC_Watchdog_Error. I wasn't even using Paint.net, I was just checking my e-mail or doing something mundane and the computer would freeze and crash, and restart. It was becoming unusable. I have had this laptop for 6 years and I have never had this error before. I literally did every troubleshooting thing they tell you to do online to fix this particular issue, none of which worked. I resorted to a System restore, which failed. So then I did a System Refresh (like a reinstall-lite of the OS) and the problem persisted. So I did a complete wipe and clean install of my OS, did the windows updates, and then gradually started to reinstall all my programs. Everything was going fine. I installed everything, including Paint.net (the newest version downloaded directly from the site). However, even on a clean OS I was still getting the blue screen and the crash. It was extremely frustrating. I was looking at my Event log and blue-screen viewer for days trying to figure it out. I was ready to give up and take it to a repair store. As a last ditch effort to try and resolve this issue, I uninstalled Paint.net and reinstalled with an older version (4.2.11). I did this yesterday, and so far I am no longer having the bluescreen crashing anymore. So I assume there was something in the newest version which was incompatible with my computer. I am posting this just to see if any other Windows 8/10 users are having this issue. Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted June 12, 2020 Share Posted June 12, 2020 Please use the BlueScreenView utility to identify the cause of the BSOD. https://www.nirsoft.net/utils/blue_screen_view.html Let us know what you find. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
RWang Posted June 12, 2020 Author Share Posted June 12, 2020 I used that already and each of the six times it crashed (since re-installing Windows) it gave me a different driver in the "caused by" section. Do you want me to attach the contents of the crash reports here? Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted June 12, 2020 Share Posted June 12, 2020 1 minute ago, RWang said: Do you want me to attach the contents of the crash reports here? Yes. Personally, I a bit curious. It showing a different driver every time is a bit odd. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
RWang Posted June 13, 2020 Author Share Posted June 13, 2020 Here are the crash reports. Crash List.zip Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted June 13, 2020 Share Posted June 13, 2020 It reports that your Intel graphics driver is from 2013. Is that right? Can you please check, and update to the latest version available for Windows 8.1. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
RWang Posted June 13, 2020 Author Share Posted June 13, 2020 (edited) I did. I updated the driver from Lenovo's website, and I also used Windows Update. I scanned my display adapter with Device Manager and Windows says my driver is up to date. I will try again. Should I go to Intel's website directly to get the driver? Edit: Intel website does not recognize my driver and can't update it since it is proprietary from Lenovo. Edited June 13, 2020 by RWang Quote Link to comment Share on other sites More sharing options...
RWang Posted June 13, 2020 Author Share Posted June 13, 2020 I searched on Windows' website, and I already have the latest graphics driver installed for the Intel HD Graphics Driver: https://downloadcenter.intel.com/download/24227/Intel-HD-Graphics-driver-for-Windows-8-8-1-64-bit- It is from 2014 and has not been updated since. Quote Link to comment Share on other sites More sharing options...
RWang Posted June 13, 2020 Author Share Posted June 13, 2020 Well my computer crashed three times since posting this, so apparently it is not Paint.net. I thought I had it, darn! Well off to the repair shop. Quote Link to comment Share on other sites More sharing options...
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