noobis Posted November 13, 2017 Share Posted November 13, 2017 (edited) So I love this program so much, but one day when I tried to launch it just stopped responding as soon as I started the program. So I went ahead and uninstalled it, and tried to reinstall.. but was prompted with this: Ive been searching for answers for days.. and I havent found anything that actually helps. PLEASE, someone help! Thanks! Edited November 13, 2017 by noobis Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted November 13, 2017 Share Posted November 13, 2017 Howdy! Click on where it says 'View problem details'. Copy those details here, or post another screenshot with those details. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
noobis Posted November 13, 2017 Author Share Posted November 13, 2017 16 hours ago, toe_head2001 said: Howdy! Click on where it says 'View problem details'. Copy those details here, or post another screenshot with those details. Sure! This is what I've got: Thanks for the fast reply! Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted November 13, 2017 Share Posted November 13, 2017 We can't see your images if you delete them from Imgur. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
noobis Posted November 13, 2017 Author Share Posted November 13, 2017 Oh shoot! my mistake. Here they are: Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted November 13, 2017 Share Posted November 13, 2017 The version it shows for KernalBase.dll is a bit outdated (compared to the on my Win 7 system). Can you confirm that your computer is up to date with Windows Update? Also, please try running paint.net in Windows Safe Mode. That will tell us if some third-party software is interfering with paint.net. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
noobis Posted November 13, 2017 Author Share Posted November 13, 2017 1 hour ago, toe_head2001 said: The version it shows for KernalBase.dll is a bit outdated (compared to the on my Win 7 system). Can you confirm that your computer is up to date with Windows Update? Also, please try running paint.net in Windows Safe Mode. That will tell us if some third-party software is interfering with paint.net. Alright so I actually do have a Windows Update, but sadly, it won't update, as it has an error. I tried to use the System Update Readiness Tool, but that did not fix it either. Also, I tried running paint.net in Safe Mode by holding CTRL and double clicking it? That didn't seem to work either Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted November 13, 2017 Share Posted November 13, 2017 33 minutes ago, noobis said: Alright so I actually do have a Windows Update, but sadly, it won't update, as it has an error. Is it just one update that fails? Are other Windows updates able to install? 31 minutes ago, noobis said: Also, I tried running paint.net in Safe Mode by holding CTRL and double clicking it? That didn't seem to work either Ctrl + Double Click?? Umm, where did you get that misinformation? Sounds like you're unfamiliar with Windows Safe Mode. Here's a guide for Win 7: https://www.lifewire.com/how-to-start-windows-7-in-safe-mode-2624540 Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
noobis Posted November 14, 2017 Author Share Posted November 14, 2017 4 hours ago, toe_head2001 said: Is it just one update that fails? Are other Windows updates able to install? Ctrl + Double Click?? Umm, where did you get that misinformation? Sounds like you're unfamiliar with Windows Safe Mode. Here's a guide for Win 7: https://www.lifewire.com/how-to-start-windows-7-in-safe-mode-2624540 Well, no other updates install, it seems. There's only one update that needs to be installed, and its the one that reads that error above. Quote Link to comment Share on other sites More sharing options...
noobis Posted November 14, 2017 Author Share Posted November 14, 2017 Also, paint.net still doesn't respond on startup in Safe Mode :(( Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted November 14, 2017 Share Posted November 14, 2017 Out of curiosity, what is that update? Does it have a name, or at least a KB number? Can you try running Windows Update while is Safe Mode. That might work. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
noobis Posted November 14, 2017 Author Share Posted November 14, 2017 Alright, so I tried to even open Windows Update in Safe Mode, but it simply wouldn't even open. Here is what the update(s?) look like before and after install attempt: After: Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted November 14, 2017 Share Posted November 14, 2017 29 minutes ago, noobis said: Alright, so I tried to even open Windows Update in Safe Mode, but it simply wouldn't even open. You used 'Safe Mode with Networking', right? You can't download the updates without networking enabled. Quote Succeeded: 1 update Failed: 1 update So, other updates are in fact installing? Looks like just that one is failing. Sorry, I'm sure what else you can try. This is more of an Windows issue, rather than a paint.net. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
noobis Posted November 14, 2017 Author Share Posted November 14, 2017 53 minutes ago, toe_head2001 said: You used 'Safe Mode with Networking', right? You can't download the updates without networking enabled. So, other updates are in fact installing? Looks like just that one is failing. Sorry, I'm sure what else you can try. This is more of an Windows issue, rather than a paint.net. I did do that, yeah. Well, this is a shame. Think there's a way to reset all windows applications or something? Maybe there's an alternate paint.net download? Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted November 14, 2017 Share Posted November 14, 2017 1 minute ago, noobis said: Think there's a way to reset all windows applications or something? I don't understand what you mean by this. 2 minutes ago, noobis said: Maybe there's an alternate paint.net download? No, there is not. Even if there was, the underlying is still with your installation of Windows. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
noobis Posted November 14, 2017 Author Share Posted November 14, 2017 Welp. This sucks. I guess I will have to kiss this program goodbye for a bit. Thanks for helping and the fast replies though. Quote Link to comment Share on other sites More sharing options...
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