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4.0.17 Bug report


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Hi and thank you for providing paint.net, I'm a regular user.

 

I read that the forum is one of the places you can post a bug report, and thought it might be useful if others are having a similar issue, and to see if it's just me or not.

 

I read the guidelines and searched in there for info on an appropriate place in the forums to put a bug report, but couldn't find anything, so hopefully it's ok here. Please move it it's not right - I'm completely new here.

 

So, the bug:
I just upgraded to 10.0.17 and suddenly I could not save as .png anymore - it causes Paint.net to crash and also totally locks up my VM (I run paint.net on a VM).

I tried with a new file, copied two layers from the original pdn into the new file, then tried save as .png from there and the same thing happened.

I downgraded to 10.0.13 (uninstalled .17 and re-installed .13) and still got the same problem.

(At this stage I would have just reverted to a snapshot of my VM, but found I had not taken one recently enough :( )

 

The following worked:
1) uninstall paint.net
2) scrub the registry of anything containing PaintDotNet 

3) reboot
4) re-install paint.net (10.0.13)

 

Now, *relief*, I can save as .png again.

 

It seems there may be a registry setting with 10.0.17 which is causing the problem.

Is anyone else having this or a similar issue? eg., saving as to other formats in 10.0.17?

 

 

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It's probably not related to the version of Paint.NET

 

What happens if you disable your antivirus? I've seen a few cases of Windows Defender causing either really bad performance or outright app hangs

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

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I'm not using any antivirus on the VM - I virus-check any downloads on my host first and if clean then....oh wait, yeah, it's got Windows Defender on it. Forgot about that.

I could snapshot it in this working state and retest the upgrade with Defender turned off...just a bit reluctant now that I'm up and running again.

Give me some time, I just need to make some progress with current projects and then I'll do the above and come back to you with the result.

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How many processors/CPUs do you have assigned to the VM? Is it 1? If so, does it start working if you assign 2+ cores to the VM?

 

(Many VMs default to 1 core. I'm not sure I've been testing with only 1 core, and maybe there's a deadlock lurking in the code somewhere...)

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

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