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WittleDud

Error 1603 (During install)

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I have Windows 8.1 Pro 64bit and I'm trying to install Paint.net and I keep getting error 1603. I've searched for fixes for this problem, but nothing works.

 

It seems like I have the proper .Net framework installed... I tried installing .Net 4.6.1 separately and I get the message 'this or a newer version is already installed'.

 

I also tried to create the msi installs separately using the /createMsi option, but I still get the 1603 when running the install from the created msi file.

 

Since I tried to install paint.net multiple times, I tried deleting the paint.net registry entries between install attempts, but that didn't help.

 

 

So at this point, I don't know what to try next.  Anyone have any ideas?

 

Thanks in advance!

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You got a 1603 error, because of the 1316 error.

Error 1603 = Any fatal error occurring during installation.

 

MSI (s) (10:98) [17:25:41:048]: Product: paint.net -- Error 1316. The specified account already exists.

Are you updating to a newer version of paint.net? Or in other words, do you already have an older version of paint.net installed on your computer?

I assume the answer is yes, but please confirm.

  • Upvote 1

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Hi guys,

 

seems I am a victim of the dreaded "1603" install failure too, though I think the causes are different. I attach the installation log, and from what I can see the symptoms are different from those described above.

My environment is:

- OS WIndows 10 TP2 x64 (fresh install yesterday), so there is absolutely no chance there is any old version of paint.net possibly on this machine

-.net FW 4.5 is surely installed, since it is part of the OS

- machine has plenty of free ram and HD storage

- install startet with admin privileges

- virus scanner disabled

 

There isn't anything else I can think of an end user can do to fulfill the installer's requirements.

 

Can you guys please look into the attached log and give me any clue what's going wrong? The first error is an error 3, which translates, usually, to "file not found". But this may be misleading, and the code is useless anyway without a file name.

 

(Sorry, no attachment, board software won't let me, "file of this type not allowed", "too large").

 

Here is a direct download link: http://www.arminlinder.de/temp/pdn.log)

 

Thx, Armin

Edited by Nimral

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Looks like the 1603 was triggered because of an installation rollback, and the rollback was triggered by SetupNgen.exe failing.
 
Line 2258:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action _577D73A5_8502_4A32_A3DC_26C3DEF80357, location: C:\Program Files\paint.net\SetupNgen.exe, command: /install DESKTOPSHORTCUT=1 PDNUPDATING=0 SKIPCLEANUP=0 "PROGRAMSGROUP=" QUEUENGEN=0

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...

-.net FW 4.5 is surely installed, since it is part of the OS

...

 

".NET Framework 4.6 (this will be installed automatically if not present)."

 

It might pay to check what version you actually have installed. Assume nothing ;)

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Thanks for your efforts, guys!

 

I ran pdn1603diag again, and In %temp% a file "pdnSetupShim.log" was created, I guess that's the one you need. It is rather short, so here is the contents:

 

> Line 3316: MSI (s) (3C:18) [14:08:51:018]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 103, llSequenceNumber: 4, szDescription: "".
> Line 3317: MSI (s) (3C:18) [14:08:51:018]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
> Line 3318: MSI (s) (3C:18) [14:08:51:018]: Unlocking Server
> Line 3319: MSI (s) (3C:18) [14:08:51:018]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
> Line 3320: Action ended 14:08:51: InstallFinalize. Return value 3.
> Line 3321: Action ended 14:08:51: INSTALL. Return value 3.
> Line 3322: Property(S): UpgradeCode = {04A40F40-A207-4B48-AED7-6AA532E43275}
> Line 3323: Property(S): TARGETDIR = C:\Program Files\paint.net\
> Line 3324: Property(S): SourceDir = C:\Users\Linder\Desktop\PaintDotNetMsi\

> Line 3317: MSI (s) (3C:18) [14:08:51:018]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
> Line 3318: MSI (s) (3C:18) [14:08:51:018]: Unlocking Server
> Line 3319: MSI (s) (3C:18) [14:08:51:018]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
> Line 3320: Action ended 14:08:51: InstallFinalize. Return value 3.
> Line 3321: Action ended 14:08:51: INSTALL. Return value 3.
> Line 3322: Property(S): UpgradeCode = {04A40F40-A207-4B48-AED7-6AA532E43275}
> Line 3323: Property(S): TARGETDIR = C:\Program Files\paint.net\
> Line 3324: Property(S): SourceDir = C:\Users\Linder\Desktop\PaintDotNetMsi\
> Line 3325: Property(S): _5B4D6794473B40CEAAF9CE9A4F94922A = C:\Program Files\paint.net\Native.x86\

> Line 3461: Property(S): INSTALLLEVEL = 1
> Line 3462: Property(S): SOURCEDIR = C:\Users\Linder\Desktop\PaintDotNetMsi\
> Line 3463: Property(S): SourcedirProduct = {DADC2AF6-DC9F-4BCF-BFCE-DCEC16EF507C}
> Line 3464: Property(S): ProductToBeRegistered = 1
> Line 3465: MSI (s) (3C:18) [14:08:51:034]: MainEngineThread is returning 1603
> Line 3466: MSI (s) (3C:80) [14:08:51:034]: RESTART MANAGER: Session closed.
> Line 3467: MSI (s) (3C:80) [14:08:51:034]: User policy value 'DisableRollback' is 0
> Line 3468: MSI (s) (3C:80) [14:08:51:034]: Machine policy value 'DisableRollback' is 0
> Line 3469: MSI (s) (3C:80) [14:08:51:034]: Incrementing counter to disable shutdown. Counter after increment: 0

> Line 3471: MSI (s) (3C:80) [14:08:51:034]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
> Line 3472: MSI (s) (3C:80) [14:08:51:034]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
> Line 3473: MSI (s) (3C:80) [14:08:51:034]: Destroying RemoteAPI object.
> Line 3474: MSI (s) (3C:D0) [14:08:51:034]: Custom Action Manager thread ending.
> Line 3475: MSI © (5C:34) [14:08:51:034]: Back from server. Return value: 1603
> Line 3476: MSI © (5C:34) [14:08:51:034]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
> Line 3477: Action ended 14:08:51: INSTALL. Return value 3.
> Line 3478: Property©: UpgradeCode = {04A40F40-A207-4B48-AED7-6AA532E43275}
> Line 3479: Property©: TARGETDIR = C:\Program Files\paint.net

> Line 3473: MSI (s) (3C:80) [14:08:51:034]: Destroying RemoteAPI object.
> Line 3474: MSI (s) (3C:D0) [14:08:51:034]: Custom Action Manager thread ending.
> Line 3475: MSI © (5C:34) [14:08:51:034]: Back from server. Return value: 1603
> Line 3476: MSI © (5C:34) [14:08:51:034]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
> Line 3477: Action ended 14:08:51: INSTALL. Return value 3.
> Line 3478: Property©: UpgradeCode = {04A40F40-A207-4B48-AED7-6AA532E43275}
> Line 3479: Property©: TARGETDIR = C:\Program Files\paint.net
> Line 3480: Property©: VSDFrameworkVersion = ANY
> Line 3481: Property©: VSDAllowLaterFrameworkVersions = False

> Line 3591: MSI © (5C:34) [14:08:51:034]: Note: 1: 2262 2: Error 3: -2147287038
> Line 3592: MSI © (5C:34) [14:08:51:049]: Note: 1: 2262 2: Error 3: -2147287038
> Line 3593: MSI © (5C:34) [14:08:51:049]: Product: paint.net -- Installation failed.
> Line 3594:
> Line 3595: MSI © (5C:34) [14:08:51:049]: Windows Installer installed the product. Product Name: paint.net. Product Version: 4.0.9. Product Language: 1033. Manufacturer: dotPDN LLC. Installation success or error status: 1603.
> Line 3596:
> Line 3597: MSI © (5C:34) [14:08:51:049]: Grabbed execution mutex.
> Line 3598: MSI © (5C:34) [14:08:51:049]: Cleaning up uninstalled install packages, if any exist
> Line 3599: MSI © (5C:34) [14:08:51:049]: MainEngineThread is returning 1603

> Line 3595: MSI © (5C:34) [14:08:51:049]: Windows Installer installed the product. Product Name: paint.net. Product Version: 4.0.9. Product Language: 1033. Manufacturer: dotPDN LLC. Installation success or error status: 1603.
> Line 3596:
> Line 3597: MSI © (5C:34) [14:08:51:049]: Grabbed execution mutex.
> Line 3598: MSI © (5C:34) [14:08:51:049]: Cleaning up uninstalled install packages, if any exist
> Line 3599: MSI © (5C:34) [14:08:51:049]: MainEngineThread is returning 1603
> Line 3600: === Verbose logging stopped: 08.06.2016  14:08:51 ===
> Line 3601:
> -EOF-
 

Just in case it matters, I did also change the pdn.log file linked above to the one created by this attempt.

 

Furthermore, after the failed attempt, there is a c:\program files\paint.net\staging folder left over, which contains "PaintDotNet_x64_????????.msi" files.

 

Just to make sure it's not a permissions issue I went through the custom install and set the target directory to a directory my user has full access to - same error.

 

I also made an attempt to track your installer using Sysinternal's Procmon. The trace shows an attempt to execute SetupNgen,exe from the paint.net directory, but the file can't be found. Interesting though, I found no attempt to create this file as well. Maybe this info misleads, maybe it helps, just in case it does, I uploaded the Procmon log as well:

 

http://www.arminlinder.de/temp/procmonlog.csv

 

If I can be of further help, please let me know.

 

Thx for your efforts,

Armin.

Edited by Nimral

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What you've posted is not the 'pdnSetupNgenInstall.log'. Please look for the file again, and post its contents. There's no need to run the PDN1603 tool again. Here's the exact location of the 'pdnSetupNgenInstall.log' file:

 

%temp%\pdnSetupNgenInstall.log
 

Here's an example of what it looks likes:

Hidden Content:

-------------

6/8/2016 2:24:13 PM - Opening log

6/8/2016 2:24:13 PM - args[0] = /delete

6/8/2016 2:24:13 PM - args[1] = DESKTOPSHORTCUT=1

6/8/2016 2:24:13 PM - args[2] = PDNUPDATING=

6/8/2016 2:24:13 PM - args[3] = SKIPCLEANUP=1

6/8/2016 2:24:13 PM - args[4] = PROGRAMSGROUP=

6/8/2016 2:24:13 PM - args[5] = QUEUENGEN=

6/8/2016 2:24:13 PM - /delete specified, setting delete=true

6/8/2016 2:24:13 PM - Starting ngen queueing

6/8/2016 2:24:13 PM - InstallAssembly(Interop.WIA.dll, True, False, False)

6/8/2016 2:24:13 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall "Interop.WIA" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:13 PM - InstallAssembly(PaintDotNet.Base.dll, True, False, False)

6/8/2016 2:24:13 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall "PaintDotNet.Base" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:13 PM - InstallAssembly(PaintDotNet.SystemLayer.Native.x64.dll, True, False, False)

6/8/2016 2:24:13 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall "PaintDotNet.SystemLayer.Native.x64" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:13 PM - InstallAssembly(PaintDotNet.SystemLayer.Native.x86.dll, True, False, False)

6/8/2016 2:24:13 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall "PaintDotNet.SystemLayer.Native.x86" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:13 PM - InstallAssembly(PaintDotNet.SystemLayer.dll, True, False, False)

6/8/2016 2:24:13 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall "PaintDotNet.SystemLayer" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:14 PM - InstallAssembly(PaintDotNet.Resources.dll, True, False, False)

6/8/2016 2:24:14 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall "PaintDotNet.Resources" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:14 PM - InstallAssembly(PaintDotNet.Core.dll, True, False, False)

6/8/2016 2:24:14 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall "PaintDotNet.Core" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:14 PM - InstallAssembly(PaintDotNet.Framework.dll, True, False, False)

6/8/2016 2:24:14 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall "PaintDotNet.Framework" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:14 PM - InstallAssembly(PaintDotNet.Data.dll, True, False, False)

6/8/2016 2:24:14 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall "PaintDotNet.Data" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:14 PM - InstallAssembly(PaintDotNet.Effects.dll, True, False, False)

6/8/2016 2:24:14 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall "PaintDotNet.Effects" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:14 PM - InstallAssembly(PaintDotNet.exe, True, False, False)

6/8/2016 2:24:14 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall "PaintDotNet" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:15 PM - InstallAssembly(Interop.WIA.dll, True, False, True)

6/8/2016 2:24:15 PM - run:C:\Windows\Microsoft.NET\Framework\v4.0.30319\ngen.exe uninstall "Interop.WIA" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:15 PM - InstallAssembly(PaintDotNet.SystemLayer.Native.x86.dll, True, False, True)

6/8/2016 2:24:15 PM - run:C:\Windows\Microsoft.NET\Framework\v4.0.30319\ngen.exe uninstall "PaintDotNet.SystemLayer.Native.x86" /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:15 PM - Finished with ngen queueing

6/8/2016 2:24:15 PM - setting createDesktopShortcut=true

6/8/2016 2:24:15 PM - setting skipCleanup=true

6/8/2016 2:24:15 PM - set programsShortcutGroup=

6/8/2016 2:24:15 PM - GetSpecialFolderPath(25)

6/8/2016 2:24:15 PM - SHGetFolderPath(32793)

6/8/2016 2:24:15 PM - SHGetFolderPath returning C:\Users\Public\Desktop

6/8/2016 2:24:15 PM - GetSpecialFolderPath(csidl=25) returning C:\Users\Public\Desktop

6/8/2016 2:24:15 PM - GetSpecialFolderPath(23)

6/8/2016 2:24:15 PM - SHGetFolderPath(32791)

6/8/2016 2:24:15 PM - SHGetFolderPath returning C:\ProgramData\Microsoft\Windows\Start Menu\Programs

6/8/2016 2:24:15 PM - GetSpecialFolderPath(csidl=23) returning C:\ProgramData\Microsoft\Windows\Start Menu\Programs

6/8/2016 2:24:15 PM - linkName=paint.net

6/8/2016 2:24:15 PM - description=Create, edit, scan, and print images and photographs.

6/8/2016 2:24:15 PM - desktopLinkPath=C:\Users\Public\Desktop\paint.net.lnk

6/8/2016 2:24:15 PM - programsShortcutDir=C:\ProgramData\Microsoft\Windows\Start Menu\Programs

6/8/2016 2:24:15 PM - programsLinkPath=C:\ProgramData\Microsoft\Windows\Start Menu\Programs\paint.net.lnk

6/8/2016 2:24:15 PM - workingDirectory=C:\Program Files\paint.net

6/8/2016 2:24:15 PM - targetPath=C:\Program Files\paint.net\PaintDotNet.exe

6/8/2016 2:24:15 PM - about to register shell extension

6/8/2016 2:24:15 PM - ... 64-bit

6/8/2016 2:24:15 PM - GetPlatform()

6/8/2016 2:24:15 PM - GetPlatform() returning X64

6/8/2016 2:24:15 PM - Platform=X64

6/8/2016 2:24:15 PM - shellExtensionPaths[0] = C:\Program Files\paint.net\ShellExtension_x64.dll

6/8/2016 2:24:15 PM - shellExtensionPaths[1] = C:\Program Files\paint.net\ShellExtension_x86.dll

6/8/2016 2:24:15 PM - ... unregister shell extension

6/8/2016 2:24:15 PM - ... 0: CLSID\{D292F82A-50BE-4351-96CC-E86F3F8049DA}

6/8/2016 2:24:15 PM - ... 1: Wow6432Node\CLSID\{D292F82A-50BE-4351-96CC-E86F3F8049DA}

6/8/2016 2:24:15 PM - ... paint.net.1\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}

6/8/2016 2:24:15 PM - about to register static details for Default Programs

6/8/2016 2:24:15 PM - finished Default Programs registration

6/8/2016 2:24:15 PM - Closing log

-------------

6/8/2016 2:24:21 PM - Opening log

6/8/2016 2:24:21 PM - args[0] = /install

6/8/2016 2:24:21 PM - args[1] = DESKTOPSHORTCUT=1

6/8/2016 2:24:21 PM - args[2] = PDNUPDATING=0

6/8/2016 2:24:21 PM - args[3] = SKIPCLEANUP=1

6/8/2016 2:24:21 PM - args[4] = PROGRAMSGROUP=

6/8/2016 2:24:21 PM - args[5] = QUEUENGEN=1

6/8/2016 2:24:21 PM - setting queueNgen=true

6/8/2016 2:24:21 PM - Starting ngen queueing

6/8/2016 2:24:21 PM - InstallAssembly(Interop.WIA.dll, False, True, False)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\Interop.WIA.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:21 PM - InstallAssembly(PaintDotNet.Base.dll, False, True, False)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\PaintDotNet.Base.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:21 PM - InstallAssembly(PaintDotNet.SystemLayer.Native.x64.dll, False, True, False)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\PaintDotNet.SystemLayer.Native.x64.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:21 PM - InstallAssembly(PaintDotNet.SystemLayer.Native.x86.dll, False, True, False)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\PaintDotNet.SystemLayer.Native.x86.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:21 PM - InstallAssembly(PaintDotNet.SystemLayer.dll, False, True, False)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\PaintDotNet.SystemLayer.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:21 PM - InstallAssembly(PaintDotNet.Resources.dll, False, True, False)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\PaintDotNet.Resources.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:21 PM - InstallAssembly(PaintDotNet.Core.dll, False, True, False)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\PaintDotNet.Core.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:21 PM - InstallAssembly(PaintDotNet.Framework.dll, False, True, False)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\PaintDotNet.Framework.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:21 PM - InstallAssembly(PaintDotNet.Data.dll, False, True, False)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\PaintDotNet.Data.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:21 PM - InstallAssembly(PaintDotNet.Effects.dll, False, True, False)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\PaintDotNet.Effects.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:21 PM - InstallAssembly(PaintDotNet.exe, False, True, False)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\PaintDotNet.exe" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:21 PM - InstallAssembly(Interop.WIA.dll, False, True, True)

6/8/2016 2:24:21 PM - run:C:\Windows\Microsoft.NET\Framework\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\Interop.WIA.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:22 PM - InstallAssembly(PaintDotNet.SystemLayer.Native.x86.dll, False, True, True)

6/8/2016 2:24:22 PM - run:C:\Windows\Microsoft.NET\Framework\v4.0.30319\ngen.exe install "C:\Program Files\paint.net\PaintDotNet.SystemLayer.Native.x86.dll" /queue /AppBase:"C:\Program Files\paint.net"

6/8/2016 2:24:22 PM - Finished with ngen queueing

6/8/2016 2:24:22 PM - setting createDesktopShortcut=true

6/8/2016 2:24:22 PM - setting skipCleanup=true

6/8/2016 2:24:22 PM - set programsShortcutGroup=

6/8/2016 2:24:22 PM - GetSpecialFolderPath(25)

6/8/2016 2:24:22 PM - SHGetFolderPath(32793)

6/8/2016 2:24:22 PM - SHGetFolderPath returning C:\Users\Public\Desktop

6/8/2016 2:24:22 PM - GetSpecialFolderPath(csidl=25) returning C:\Users\Public\Desktop

6/8/2016 2:24:22 PM - GetSpecialFolderPath(23)

6/8/2016 2:24:22 PM - SHGetFolderPath(32791)

6/8/2016 2:24:22 PM - SHGetFolderPath returning C:\ProgramData\Microsoft\Windows\Start Menu\Programs

6/8/2016 2:24:22 PM - GetSpecialFolderPath(csidl=23) returning C:\ProgramData\Microsoft\Windows\Start Menu\Programs

6/8/2016 2:24:22 PM - linkName=paint.net

6/8/2016 2:24:22 PM - description=Create, edit, scan, and print images and photographs.

6/8/2016 2:24:22 PM - desktopLinkPath=C:\Users\Public\Desktop\paint.net.lnk

6/8/2016 2:24:22 PM - programsShortcutDir=C:\ProgramData\Microsoft\Windows\Start Menu\Programs

6/8/2016 2:24:22 PM - programsLinkPath=C:\ProgramData\Microsoft\Windows\Start Menu\Programs\paint.net.lnk

6/8/2016 2:24:22 PM - workingDirectory=C:\Program Files\paint.net

6/8/2016 2:24:22 PM - targetPath=C:\Program Files\paint.net\PaintDotNet.exe

6/8/2016 2:24:22 PM - CreateShortcut(C:\Users\Public\Desktop\paint.net.lnk, C:\Program Files\paint.net\PaintDotNet.exe, C:\Program Files\paint.net, Create, edit, scan, and print images and photographs.)

6/8/2016 2:24:22 PM - CreateShortcut(C:\ProgramData\Microsoft\Windows\Start Menu\Programs\paint.net.lnk, C:\Program Files\paint.net\PaintDotNet.exe, C:\Program Files\paint.net, Create, edit, scan, and print images and photographs.)

6/8/2016 2:24:22 PM - opening reg key HKLM\SOFTWARE\paint.net

6/8/2016 2:24:22 PM - about to register shell extension

6/8/2016 2:24:22 PM - ... 64-bit

6/8/2016 2:24:22 PM - GetPlatform()

6/8/2016 2:24:22 PM - GetPlatform() returning X64

6/8/2016 2:24:22 PM - Platform=X64

6/8/2016 2:24:22 PM - shellExtensionPaths[0] = C:\Program Files\paint.net\ShellExtension_x64.dll

6/8/2016 2:24:22 PM - shellExtensionPaths[1] = C:\Program Files\paint.net\ShellExtension_x86.dll

6/8/2016 2:24:22 PM - ... register shell extension

6/8/2016 2:24:22 PM - ... 0: CLSID\{D292F82A-50BE-4351-96CC-E86F3F8049DA}

6/8/2016 2:24:22 PM - ... 1: Wow6432Node\CLSID\{D292F82A-50BE-4351-96CC-E86F3F8049DA}

6/8/2016 2:24:22 PM - ... paint.net.1\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}

6/8/2016 2:24:22 PM - about to register static details for Default Programs

6/8/2016 2:24:22 PM - finished Default Programs registration

6/8/2016 2:24:22 PM - Closing log

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Hi,

 

checked again today. The file you mention is definitiely not created anywhere on my machine, I scanned the whole harddrive for the file name and found nothing, neither in %temp% nor elsewhere. I found an empty directory "pdnSetup" in %temp%, and the %temp%\pdnSetupShim.log file, file and directory creation dates match my last installation attempt, but not the one log file you need.

 

Another scan of my harddrive showed that "setupngen.exe" doesn't exist as well.

 

What else can I do to track this?

 

Thx,

Armin.

Edited by Nimral

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Hi guys,

 

Finally the problem got - somewhat - solved. Yesterday I let Microsoft push Windows 10.0.14393 "Anniversary Update" onto the affected machine, and the problem mysteriously went away. Paint.net installed correctly right away this morning. Unfortunately, since this "solution" essentially was a complete OS reinstall, this leaves too many room for speculations about possible causes of the problem, and stabbing in the dark is of no help for others, who are struggling with installation issues, so I don't.

 

Nevertheless, my problem does not exist any more, and I am happy to have my favourite drawing tool back (in the meantime I fell back to Gimp, which ist kind of overkill for my needs).

 

Thanks for your attempts to help,

 

Armin.

Edited by Nimral
Typo fixed
  • Upvote 1

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