Jump to content

Startup Crash


Recommended Posts

Hi there,

I've been using Paint.net for months and have fallen in love with it. Randomly 3 days ago when I went to start the program I got an error message and a log placed on my desktop.

I emailed the log like I was supposed to and have not heard anything back. I would hate to switch to another program because I know how to use this one.

My log:

This text file was created because Paint.NET crashed.

Please e-mail this file to crashlog@getpaint.net so we can diagnose and fix the problem.

Application version: Paint.NET v3.36 (Final Release build 3.36.3158.38068)

Time of crash: 12/31/2008 4:47:48 PM

Application uptime: 00:00:00.2680000

OS Version: 6.0.6001.65536 Service Pack 1 Workstation x86

.NET version: CLR 2.0.50727.1434 x86, FX 2.0 2.0SP1 3.0 3.0SP1

Processor: 2x "IntelĀ® Core2 Duo CPU T5250 @ 1.50GHz" @ ~1496MHz (DEP, SSE, SSE2, SSE3)

Physical memory: 3061 MB

UI DPI: 96.00 dpi (1.00x scale)

Tablet PC: no

Updates: true, 12/20/2008

Locale: pdnr.c: en-US, hklm: en-US, hkcu: n/a, cc: en-US, cuic: en-US

Features log:

Loaded assemblies:

mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorlib.dll

PaintDotNet, Version=3.36.3158.38068, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.exe

System.Windows.Forms, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5c561934e089\System.dll

System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll

PaintDotNet.Core, Version=3.36.3158.38063, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Core.dll

PaintDotNet.Base, Version=3.36.3158.38062, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Base.dll

PaintDotNet.SystemLayer, Version=3.36.3158.38062, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.dll

PaintDotNet.Resources, Version=3.36.3158.38063, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Resources.dll

PaintDotNet.Data, Version=3.36.3158.38064, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Data.dll

PaintDotNet.Effects, Version=3.36.3158.38065, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Effects.dll

Exception details:

System.InvalidOperationException: Failed to compare two elements in the array. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

at System.Array.SorterObjectArray.QuickSort(Int32 left, Int32 right)

--- End of inner exception stack trace ---

at System.Array.SorterObjectArray.QuickSort(Int32 left, Int32 right)

at System.Array.Sort(Array keys, Array items, Int32 index, Int32 length, IComparer comparer)

at System.Collections.ArrayList.Sort(Int32 index, Int32 count, IComparer comparer)

at System.Collections.ArrayList.Sort(IComparer comparer)

at System.Windows.Forms.ToolStripPanel.ToolStripPanelControlCollection.Sort()

at System.Windows.Forms.ToolStripPanel.JoinControls(Boolean forceLayout)

at System.Windows.Forms.ToolStripPanel.EndInit()

at System.Windows.Forms.ToolStripPanel.OnLayoutResuming(Boolean resumeLayout)

at System.Windows.Forms.Control.ResumeLayout(Boolean performLayout)

at PaintDotNet.PdnToolBar.InitializeComponent()

at PaintDotNet.PdnToolBar..ctor()

at PaintDotNet.AppWorkspace.InitializeComponent()

at PaintDotNet.AppWorkspace..ctor()

at PaintDotNet.MainForm.InitializeComponent()

at PaintDotNet.MainForm..ctor(String[] args)

at PaintDotNet.Startup.StartPart2()

at PaintDotNet.Startup.Start()

at PaintDotNet.Startup.Main(String[] args)

------------------------------------------------------------------------------

I would appreciate some help ASAP as I need to get some work done using the program.

Thanks!

Link to comment
Share on other sites

Exception details:

System.InvalidOperationException: Failed to compare two elements in the array. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. [Emphasis added]

Only you can shed light onto this.

Do you have administrator rights to the computer and all associated program files?

Link to comment
Share on other sites

Certainly. If you have a look at this support article, you will be able to check whether your account has permission to modify particular files and folders: http://support.microsoft.com/kb/308419#4

I understand from your crash log that you are running Windows Vista. This article speaks for XP users, but the operation is interoperable with Vista.

Link to comment
Share on other sites

Alright, I followed what the link you posted above said to do. I switched the owner from Sara's Laptop to Administrator and I made sure that both had "full control".

When I go to start Paint.net now, I get a fatal error:

PaintDotNet.exe- Fatal error

CLR error: 80004005

The program will now terminate.

I have absolutely no clue what to do now.....help??

Link to comment
Share on other sites

Okay then, try for a fresh install of Paint.NET*, and failing that, the .NET Framework(s).

See if that sets you right. If not, then I apologise as I cannot offer anything further. Somebody else might have a suggestion either at this stage or when all else has failed.

*don't worry about your plugins if you have any, they are retained as long as you do not delete the Paint.NET program folder after uninstallation.

Link to comment
Share on other sites

  • 4 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...