Can't install: all I get is a "beep"

[Bruce Fraser]

I've installed .NET 3.5 SP1, and rebooted.

When I try to install Paint.Net 3.36, all I get is a "beep" sound, presumably an error beep.

There is some file activity, but it disappears as fast as it is created. All that remains are two empty folders in the TEMP folder: PdnSetup and PdnSetup2.

No error messages are displayed, and no error log file that is obvious.

I've downloaded earlier versions -- 3.35 and 3.30 -- and they both produce the same result.

Thanks for your help.

- Bruce Fraser

[Bruce Fraser]

Followup to my previous message.

I used an Undelete tool to recover the files that were in the now-empty PDNSetup and PDNSetup2 folders. Among them was PaintDotNet.msi, so I ran that program.

This time there was no beep, but I did get an error message:

=============

Windows Installer

!

This installation package is not supported by this processor type. Contact your product vendor.

OK

=============

The processor on this computer: AMD Athlon XP

[Bruce Fraser]

PROBLEM SOLVED!

And very easily, too.

All I had to do was wait a couple of days for Microsoft Update to install a patch on top of .NET Framework 3.5 SP1. After that, Paint.NET worked just the same as it did in the good ol' days.

I didn't note which patch it was when it happened. Looking at the list of installed updates, I think it would have been one of these three, with the top one being the most likely.

1) http://support.microsoft.com/kb/958484

2) KB954550-V5: http://support.microsoft.com/default.as ... US;Q954550

3) KB961118: http://support.microsoft.com/default.as ... US;Q961118