Yuri-S

I'll send Topaz a note with reference to the problem their jpg file is causing. ... but why would this cause a problem in 5.0.2 and not in 4.3.12 or in other programs which do open the image file? ... rhetorical ... I have some very basic programming knowledge, but really only concerned with images 'working' and knowing that jpg is hardly a tight std... LOL! thx Yuri

Email & image file sent Thx Yuri

Tried Both the 'original' and the MS Paint jpgs in Paintnet 4.3.12 - Both opened, no issues.

Image opens in MS Paint, saved from MS Paint as JPG, no changes made, attempted to open in Portable 5.0.2 - same error msg.

Hi Rick, OK, I downloaded the portable... mostly the same issue. But as I'm shrinking down the files which give the 'Open' error, at a point getting to closer to 256Kb, they start opening... None of the files which are proving a problem in Paintnet are an issue with any other program I have used, which commonly accept jpgs. This files which remain close to my working size (4 to 8 Mb @ 300 to 350 DPI) is when I get the 'Open error'. I seem to get a few down to around 2Mb, and get the error... I'm 'done' with trying to get the images down to under 256kB... If you'd like an image which won;t Open, then it'll have to be bigger , 2 to 3Mb... Let me know. I've attached the Open File Error Detail report I've gotten from one of these images - if that might help shed some light. Thx Yuri Paintnet-OpenFileErrorDetail.txt

The images I have which will not open are all larger (by at least 2mb) than accepted MAX file size for attachments here (256 kB). Reducing the file size is possible, but I can't assure the reduced file will also be 'rejected' - I have removed/uninstalled 5.0.2 and currently have 4.3 installed. Don't think I'm willing to go thru the whole update to 5.0.2 process again. It's been some hours of time spent trying a number of images, deciding it was the update and then uninstalling 5.0.2, making sure the system was well cleaned out and reinstalling 4.3... If there's a way to email or some other method to get you an image which WAS rejected (approx 3+ mb), lemme know. Thx Yuri

Hi, I recently (sept 2022) started using Paint.net to augment my image editing; in addition to the programs I now use. Primary has been Olympus Workspace (now 2.1) , Luminar 4 and since the New Year 2023, Topaz DeNoise AI. I allowed the recent update to 5.02 to install on Feb 25, 2023. On doing so, Paint.net immediately started giving me 'OPEN' errors when attempting to open/load both Luminar 4 and DeNoiseAI jpg images. I had NO problems of ANY kind with moving and using images from ANY sources to Paintnet, prior to the 5.0.2 update. I do have BoltBait and TR additions installed - all were operational without any issues. A also have the full text 'error detail report' - however there doesn;t seem to be an ability to 'attach' a file - I understand that... but if you want, pls provide a way to upload or email. I'm not certain which 'version' I had prior to the 'update'- AND a recent windows update seems to have 'reset' my system recovery, so no system rollback to whatever version I had before. I tried a 'clean' install of latest 5.0.2, SAME Problem. Took some time to find an older version which doesn't use an installer which goes to the 5.0.2 version. I finally found a download for the ZIP version of 4.3 from 2022. Now Installed. NO PROBLEMS in opening JPG files from any other sources. Pls lemme know where I can send the error report (contains detail on my computer's operational environment). Thx Yuri