saving - not responding

[xalexx543x 0]

Hi, Paint.net wont let me save anything. It freezes up and wont respond.

Is there anything I can do.

Ive tried restarting my computer .... everything!

[Rick Brewster 1,451]

Please remember to post in the correct section of the forum.

Moved to Troubleshooting

[david.atwell 286]

What are your system specs?

[pyrochild 344]

What version of Paint.NET are you using?

What OS? Vista? XP?

etc...

[Rick Brewster 1,451]

I bet you anything it's another errant shell extension.

... moves back to spectator position ...

[xalexx543x 0]

Version 3.10

[david.atwell 286]

You didn't read all of our questions. What are your system specs? Okay, you're running PdN 3.10. That's great. What else is going on with your computer? What is your operating system? How fast is your processor? How much RAM? Do you get a crash log?

Imagine going to a doctor and saying "I have a pain." And nothing else. We need more information! :-)

[xalexx543x 0]

Im really sorry, I dont know where to find all of that stuff....

um... I have a Windows XP XPS Media Center Edition?

[RyuinfinityPDN 0]

Without specs we can't help you. Sorry.

[xalexx543x 0]

Without specs we can't help you. Sorry.

Well can you tell where I can find them?Thanks

[david.atwell 286]

Without specs we can't help you. Sorry.

??

I already said that...

Anyway, you want to go to Start > Control Panel > System.

[xalexx543x 0]

Thank you!

Sorry for this...

Microsoft Windows XP

Media Center Edition

Version 2002

Service Pack 2

do you need the huge long letters and numbers? and the thing that was Dell Dimension and a bunch of letters? sorry lol

Thanks So Much for your help!

I love technology but I wish It would work. I use it for my church services on Sundays (but I create them on Saturdays) so if you could help asap it would be great. Thanks So Much for any help in advanced!

[david.atwell 286]

Okay...well, what is your RAM?

Also, how frequently do you restart (not "Standby" or "Hibernate") your computer?

[xalexx543x 0]

2.00GB of Ram

I dont restart my computer that often.

I usually leave it up and running. But recently after this has been happening I have been restarting my computer.

[xalexx543x 0]

Can someone please help me??

[MattBlackLamb 3]

CPU (processor) speed? Do you get a Crash Log, if so, what does it say? What steps (in detail) are you doing prior to the crash?

[xalexx543x 0]

Where can I find the CPU information?

I dont recieve a crash log

Okay I do everything I want in PDN

Then I go to save and I click save and it freezes

Thats basically it

I figured something out

If I open power point once im done and ready to save in PDN

then I click the Print Screen button and copy that in to PPT

then go back to PDN - SOMETIMES it lets me save.

[MattBlackLamb 3]

To find out your CPU speed:

Click Start > My computer then click on the "Up" button.

Then right click on your "My Computer" icon & select properties.

The information we need is near the bottom of that window.

Hope that helps you help us help you

[Fisherman's Friend 1]

Workaround:

1.) Reboot.

2.) Open PDN. Draw something. Make sure that no other software (autostarting messengers and so on) is running.

3.) Try to save. Important: Save into a new, empty folder, e.g. create a new one on your desktop.

4.) If you fail, reboot.

5.) Go to C:\Program Files\Paint.NET and copy your effects and file type folders to your personal files. This way you will not loose all your downloaded plugins in the next step.

6.) Go to add/remove programmes and uninstall PDN. Now decide if you want to wait until 3.20. Due to your decision, make a clean new installation with 3.10 or 3.20. During the installation process, don't run any program and deactivate your virus scanner.

7.) Copy you effects folder back to your installation directory. Do not copy the file types for the beginning. Maybe they are causing trouble.

8.) Open PDN, draw something, then try to save. (No ohter application is running!!!) Important: Save into a new, empty folder, e.g. create a new one on your desktop.

9.) If you have luck, your problem is solved.

This workaround should not take longer than 15 minutes. If the freeze still occurs, it is possible that your HDD is damaged or enourmously fragmented.

[xalexx543x 0]

Dell Dimension DXP061

Intel® Core 2 CPU

6300 @ 1.86GHz

1.86 GHz, 2.00GB of RAM

Physical Address Extension

thats it

Im going to try the directions above if it doesnt work i'll let you know!

Thanks! :-)

[xalexx543x 0]

I got to step 2 and its saving now

So Im going to keep playing around with it for a while to see if it still works

Thanks for your help!

[Fisherman's Friend 1]

Nice to hear! You see, computers need breaks, too. It's not good to keep them running all the time. And other programmes may interfere, too.

[xalexx543x 0]

I usually leave it on all the time but since this was happening Ive been putting it to sleep at night (literally)

Im going to try this again tonight!