Freyja Posted May 18, 2007 Share Posted May 18, 2007 PLease can anyone help me as I am frustrated at not being able to use my scanners with Paint.net. I have XP SP2 and two canon scanners which work perfectly well with all my other imaging software, the fly out box for scanning is greyed out. but I can print .WIA is activated and Canon unhelpfully directed me to Microsoft for a solution, they can't tell me what is wrong. There must be something I have missed. any ideas please. thanks Freyja Quote Link to comment Share on other sites More sharing options...
Bob Posted May 18, 2007 Share Posted May 18, 2007 Canon Scanners doesn't support WIA: http://support.microsoft.com/kb/264598 Sorry. Quote No. Way. I've just seen Bob. And... *poof!*—just like that—he disappears into the mist again. ~Helio Link to comment Share on other sites More sharing options...
Freyja Posted May 18, 2007 Author Share Posted May 18, 2007 Hello Bob, Thanks for your reply about my WIA problem. Having contacted Canon they assured me that they did support it. I will get back to them with a complaint. Why do manufacturers make matters worse - not the first time for me,Symantec can be a nightmare as well. I am very disapointed but can scan otherwise and import into Paint .net Freyja Quote Link to comment Share on other sites More sharing options...
Rick Brewster Posted May 18, 2007 Share Posted May 18, 2007 Moved to Bugs & Troubleshooting Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Bob Posted May 18, 2007 Share Posted May 18, 2007 I gave you the list for Windows Me. Here is the XP one: http://support.microsoft.com/kb/293356 Canon is not in it. I remember we already had problems with Canon scanners, don't have you a driver CD bundled with it? Quote No. Way. I've just seen Bob. And... *poof!*—just like that—he disappears into the mist again. ~Helio Link to comment Share on other sites More sharing options...
Freyja Posted May 19, 2007 Author Share Posted May 19, 2007 Hi Bob, I am sure that other Canon scanner users are like me, unhappy about not having WIA available, especially with my newer model. I have gone back to Canon complaining about the wrong info they gave me and asking if anything can be done. I updated all drivers recently,especially to keep my old scanner working, which it does. Thanks I will report what Canon says when I hear some sense from them. Freyja Quote Link to comment Share on other sites More sharing options...
zormot Posted August 24, 2007 Share Posted August 24, 2007 Please tell me how to activate WIA as it posted above! Thank you! :oops: Quote Link to comment Share on other sites More sharing options...
gege Posted August 30, 2007 Share Posted August 30, 2007 Please tell me how to activate WIA as it posted above!Thank you! :oops: I own a CanoScan LIDE 25 and, yes, it does support WIA! The WIA driver is almost hidden in installation CD, in "X:\Canada\WIA" folder. Don't ask me why "Canada". :shock: It isn't installed by default! You need to remove the TWAIN driver (in case you already installed it) and install WIA manually. There's also a good documentation (README, Install Guide, User's Guide), so it won't be difficult to make it work! If your installation CD doesn't have the WIA, try google: "canon lide 25 scanner wia driver", replacing "lide 25" by your scanner model. In my case, I've found out it is available for download in http://www.canon.com.au Good luck! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.