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szyb

Update problem: HTTP 500 Internal Server Error

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Hi!

I have problem with update using help->Check for updates. Program returns message box with:

HTTP 500 (InternalServerError)

I have tried update several times, but every time PDN returns this error.

I'm using 3.0 RC 1 release.

The same problem i had with PDN 3.0 Beta 2 and Beta 3 release.

This is not about my firewall (Kerio 4.x), because its turning off does not help.

Any ideas how to check for updates with PDN?

best regards,

Szymon Belus

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Is there no solution for this problem? Maybe you will need some additional information, which I can get?

Please write me what you need to solve this problem.

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You don't have to uninstall before installing the new version, it handles that automatically.

In fact you can just run the installer with the /skipConfig command-line parameter to have it do exactly the same thing that the auto-update does. That is, it doesn't ask you any questions, you don't have to accept the license agreement (because you already have in the update scenario!), it just installs it.

As for the HTTP 500 error: I don't know. I haven't seen it myself. Your two reports are the only ones that I know of. The server that the updates are coming from is a large mirror network managed by BetaNews.

In any case I've reported this to the BetaNews guys, hopefully the problem will be gone if it isn't already!

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The website you are visiting had a server problem that prevented the webpage from displaying. It often occurs as a result of website maintenance or because of a programming error on interactive websites that use scripting.

The site could of been down for a bit or you could have a setting wrong in your firewall or router.

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And I'm also from Poland and I have the same error.

I can't update paint.net from menu -> HTTP 500 error.

There is no problem with manualy dawnloading.

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This is starting to sound like firewalls.

No. I have no firewall, except this from Win XP.

Well then may I ask a few questions ?.

Have you turned of the builded in firewall for windows and tryed to update ?

Do you have all of the windows updates as they often fix bugs in windows ?, If not you should go to http://windowsupdate.microsoft.com

Are you using a router ? If so do you have the router internal firewall setup right ? (Belive it or not most people don't even know that there routers have there own firewalls inside of them)

Do you have an up to date web browser ?. I know IE is now using IE: 7.

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blizni, are you able to download this file manually?

http://www.getpaint.net/updates/PaintDotNet_3_01.zip

Yes, I'm able to download file manually.

I've checked my traffic and Paint.NET connects with official paint.net page with url:

http://www.getpaint.net/updates/version ... x86.pl.txt , which gives 500 Internal Error <- something in the server configuration is wrong or something, becouse page:

http://www.getpaint.net/updates/version ... x86.en.txt works great.

I've checked these url's:

http://www.getpaint.net/updates/version ... x86.it.txt

http://www.getpaint.net/updates/version ... x86.pt.txt

http://www.getpaint.net/updates/version ... x86.ru.txt

and so on - these files are identical, I've checked some other country codes and most of this are the same or gives 404 error.

So what's wrong with the pl file?

I think that making pl file as symlink to en should help for many users.

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I think that making pl file as symlink to en should help for many users.

I think it's what happens, but as you said it may be a misconfiguration somewhere.

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I've submitted a support ticket with HostMySite. We'll see what they say. There have been about 250,000 attempted accesses for this file during this calendar year -- all of them received a server 500 response!

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Just got word back from HostMySite, and the site configuration should now allow this to work fine. I'm able to load http://www.getpaint.net/updates/version ... x86.pl.txt with no trouble.

blizni and Pigom, Do an update check and tell me if it works :) Thanks for keeping attention on this.

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