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Installation problems


ewmjr

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Hi, I recently had to rebuild my system after a HD crash and now I'm not able to install Paint.net. I 've looked through the forum and tried a few of the suggestiosn, but I keep getting the following errors:

 

System.ComponentModel.Win32Exception: MsiOpenDatabaseW (110)
   at PaintDotNet.Setup.Msi.ThrowIfFailed(UInt32 retVal, String message) in D:\src\pdn\pdn_3_5_11\src\SetupFrontEnd\Msi.cs:line 31
   at PaintDotNet.Setup.Msi.SetMsiTargetPlatform(String msiPath, ProcessorArchitecture architecture) in D:\src\pdn\pdn_3_5_11\src\SetupFrontEnd\Msi.cs:line 267
   at PaintDotNet.Setup.InstallingPage.<DoInstallation>d__21.MoveNext() in D:\src\pdn\pdn_3_5_11\src\SetupFrontEnd\InstallingPage.cs:line 1076
   at PaintDotNet.Threading.IterativeTask.IterativeTaskAnon.<OnExecute>d__0.MoveNext() in D:\src\pdn\pdn_3_5_11\src\Core\Threading\IterativeTask.cs:line 36
   at PaintDotNet.Threading.IterativeTask`1.<>c__DisplayClass1.<StepTask>b__0() in D:\src\pdn\pdn_3_5_11\src\Core\Threading\IterativeTask`1.cs:line 77

 

Any ideas as to what I need to fix to get the installation to work.

 

Thanks!

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I've moved this thread to the Troubleshooting section.

 

The "MsiOpenDatabaseW (110)" error is caused by over-eager antivirus that's blocking something Paint.NET does during installation (it's not a virus, I promise, it's just doing something relatively weird with the MSI file).

 

Disable your AV, do your install/update, then then re-enable AV. That should work.

 

What antivirus are you using, by the way?

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  • 3 weeks later...
  • 8 months later...

Confirm this is an AV problem. McAfee "real time scanning" was the culprit for me. Turning it off allowed PAINT.NET to install.

 

I did get a couple of pop-ups saying: "COM Surrogate has stopped working."  I don't know if that's related to the install, however.

 

This thread should be summarized with the initial post and included in Rick's install / troubleshooting thread, perhaps with the post about "Disable A/V software".  I don't think that generic admonition is sufficient.  The error message above is a pretty definitive problem signature - if I had seen it at the outset, it would have saved me 20 min of fumbling around the site (I finally searched for the string "IterativeTask" to get here.)

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Not a bad idea.  I added it to the first post in this thread.

 

The Doctor: There was a goblin, or a trickster, or a warrior... A nameless, terrible thing, soaked in the blood of a billion galaxies. The most feared being in all the cosmos. And nothing could stop it, or hold it, or reason with it. One day it would just drop out of the sky and tear down your world.
Amy: But how did it end up in there?
The Doctor: You know fairy tales. A good wizard tricked it.
River Song: I hate good wizards in fairy tales; they always turn out to be him.

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