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Hello, I re-formatted one of my two Hard drives, and the drive that I had PDN on was the one I re-formatted. I thought no big deal of it, downloaded the install, went to install and it said Fatal Error:1603. I have ran the check in the elevated CMD (I cant remember what it is) multiple times, and it found no problem. I cant install it to either of my drives and I desperately need it for and English Project. I am running Windows 8 RP on a Home built machine (64 bit). I have also disabled my firewall, rebooted and tried again,and nothing else changed. If anyone can help that would be great thanks!

Edited by MrTuRtLe03
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Hi there :)

Not really a paint.net problem but perhaps you could take a look here http://answers.micro...bf-c5943e132918 or this one http://www.msigeek.c...ng-installation they might help you out. Failing that give google a try ;)

I tried everything, and nothing worked. I've already googled it for the past few days. In my Temp folder there is what seems to be an error log, would you like me to post it?

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For help with the 1603 error - users are generally directed to this thread: http://forums.getpaint.net/index.php?/topic/18931-fatal-installation-error-1603-fix/

I hope it helps.

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For help with the 1603 error - users are generally directed to this thread: http://forums.getpai...error-1603-fix/

I hope it helps.

I've already been there, it would help if the MediaFire link worked, but alas nothing else there worked for me.

The Error log is Here:

=== Logging started: 10/3/2012 20:43:49 ===

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _8FBBBB09_39E3_48BB_9E6C_620898EF3CD9, location: A:\Program Files\Paint.NET\SetupNgen.exe, command: /delete DESKTOPSHORTCUT=1 PDNUPDATING= SKIPCLEANUP=1 "PROGRAMSGROUP=" QUEUENGEN=

=== Logging stopped: 10/3/2012 20:43:49 ===

=== Logging started: 10/3/2012 20:43:49 ===

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _8FBBBB09_39E3_48BB_9E6C_620898EF3CD9, location: A:\Program Files\Paint.NET\SetupNgen.exe, command: /delete DESKTOPSHORTCUT=1 PDNUPDATING= SKIPCLEANUP=1 "PROGRAMSGROUP=" QUEUENGEN=

=== Logging stopped: 10/3/2012 20:43:50 ===

=== Logging started: 10/3/2012 20:43:50 ===

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _8FBBBB09_39E3_48BB_9E6C_620898EF3CD9, location: A:\Program Files\Paint.NET\SetupNgen.exe, command: /delete DESKTOPSHORTCUT=1 PDNUPDATING= SKIPCLEANUP=1 "PROGRAMSGROUP=" QUEUENGEN=

=== Logging stopped: 10/3/2012 20:43:51 ===

=== Logging started: 10/3/2012 20:43:51 ===

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _8FBBBB09_39E3_48BB_9E6C_620898EF3CD9, location: A:\Program Files\Paint.NET\SetupNgen.exe, command: /delete DESKTOPSHORTCUT=1 PDNUPDATING= SKIPCLEANUP=1 "PROGRAMSGROUP=" QUEUENGEN=

=== Logging stopped: 10/3/2012 20:43:51 ===

=== Logging started: 10/3/2012 20:43:51 ===

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _8FBBBB09_39E3_48BB_9E6C_620898EF3CD9, location: A:\Program Files\Paint.NET\SetupNgen.exe, command: /delete DESKTOPSHORTCUT=1 PDNUPDATING= SKIPCLEANUP=1 "PROGRAMSGROUP=" QUEUENGEN=

=== Logging stopped: 10/3/2012 20:43:52 ===

=== Logging started: 10/3/2012 20:43:52 ===

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _8FBBBB09_39E3_48BB_9E6C_620898EF3CD9, location: A:\Program Files\Paint.NET\SetupNgen.exe, command: /delete DESKTOPSHORTCUT=1 PDNUPDATING= SKIPCLEANUP=1 "PROGRAMSGROUP=" QUEUENGEN=

=== Logging stopped: 10/3/2012 20:43:53 ===

=== Logging started: 10/3/2012 20:43:53 ===

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _8FBBBB09_39E3_48BB_9E6C_620898EF3CD9, location: A:\Program Files\Paint.NET\SetupNgen.exe, command: /delete DESKTOPSHORTCUT=1 PDNUPDATING= SKIPCLEANUP=1 "PROGRAMSGROUP=" QUEUENGEN=

=== Logging stopped: 10/3/2012 20:43:53 ===

=== Logging started: 10/3/2012 20:43:53 ===

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _8FBBBB09_39E3_48BB_9E6C_620898EF3CD9, location: A:\Program Files\Paint.NET\SetupNgen.exe, command: /delete DESKTOPSHORTCUT=1 PDNUPDATING= SKIPCLEANUP=1 "PROGRAMSGROUP=" QUEUENGEN=

=== Logging stopped: 10/3/2012 20:43:54 ===

=== Logging started: 10/3/2012 20:43:54 ===

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _8FBBBB09_39E3_48BB_9E6C_620898EF3CD9, location: A:\Program Files\Paint.NET\SetupNgen.exe, command: /delete DESKTOPSHORTCUT=1 PDNUPDATING= SKIPCLEANUP=1 "PROGRAMSGROUP=" QUEUENGEN=

=== Logging stopped: 10/3/2012 20:43:55 ===

=== Logging started: 10/3/2012 20:43:55 ===

Error 1316. A network error occurred while attempting to read from the file: C:\Program Files\Paint.NET\Staging\PaintDotNet_1926674074.msi

=== Logging stopped: 10/3/2012 20:43:55 ===

Again, I'm not sure if this is helpfull to you or not.

***Note: the A:\ drive is my second drive and C:\ is (Obviously) my Bootable OS drive.

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  • 2 weeks later...

Mr Turtles link is good - but I would clarify it a little .http://forums.getpai...error-1603-fix/

Ravens comments regarding clean up are very valid for these can cause install problems - especially if you clean up the registry manually. The negative comment regarding updating the registry is not valid - it is not only easy to update the registry without failure but it is actually a good lesson for those interested in fixing things when no other way is viable due to poor coding practices.

The only thing I do not agree with Raven is the delete all .... please check the directory for you will A)find some files can not be deleted anyway B) may wish to save some of the files C) may wish to leave some of the files.

If you don't know what you are doing you can really mess things up but that is part of the learning don't you think. Next time you will understand more.

Anyways.. coming back to the problem:

the 1603 error is common so it is best to check it a number of ways and if you are on a MS machine I would suggest that you also use their clean up program for who best would know the mess they can cause.

So in summary - look at the following:

*** ravens clean up..

http://www.msigeek.com/715/how-to-troubleshoot-the-error-1603-fatal-error-during-installation

Microsoft Windows Installer CleanUp utility **** use this to fix the uninstall / install sequence.

http://support.microsoft.com/kb/2438651

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