Unhandled error during startup

[jlvu]

Hello,

A couple of months ago PDN stopped opening. I now get an error stating "There was an unhandled error, and Paint.Net must be closed..."

I have tried repairing the .NET client, uninstalling and reinstalling PDN multiple times, all to no avail. I'm using Windows 7 SP1 64 bit with .NET Framework 4.

Here is the crash log:

This text file was created because Paint.NET crashed.
Please e-mail this file to crashlog@getpaint.net so we can diagnose and fix the problem.

Application version: Paint.NET v3.5.10 (Final Release build 3.510.4297.28964)
Time of crash: 1/3/2012 6:54:55 PM
Application uptime: 00:00:00.2020115
Install directory: C:\Program Files\Paint.NET
Current directory: C:\Program Files\Paint.NET
OS Version: 6.1.7601.65536 Service Pack 1 Workstation x64
.NET version: CLR 2.0.50727.5448 x64, FX 2.0 (rtm sp1 sp2) 3.0 (rtm sp1 sp2) 3.5 (rtm sp1 sp1_CP) 4.0 (rtm rtmEx)
Processor: 2x "Intel(R) Core(TM)2 Duo CPU 	T7250  @ 2.00GHz" @ ~1995MHz (DEP, SSE, SSE2, SSE3, SSSE3), fps=0x1
Physical memory: 4094 MB
UI DPI: 96.00 dpi (1.00x scale)
UI Theme: Aero/Aero + DWM (Aero.msstyles)
Updates: true, 10/31/2011
Locale: pdnr.c: en-US, hklm: en-US, hkcu: n/a, cc: en-US, cuic: en-US
Managed assemblies: 
   mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorlib.dll
   PaintDotNet, Version=3.510.4297.28970, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.exe
   PaintDotNet.Base, Version=3.510.4297.28957, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Base.dll
   System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5c561934e089\System.dll
   WindowsBase, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\Windows\assembly\GAC_MSIL\WindowsBase\3.0.0.0__31bf3856ad364e35\WindowsBase.dll
   System.Windows.Forms, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
   System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll
   System.Core, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System.Core\3.5.0.0__b77a5c561934e089\System.Core.dll
   PaintDotNet.Core, Version=3.510.4297.28965, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Core.dll
   PaintDotNet.SystemLayer, Version=3.510.4297.28964, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.dll
   PaintDotNet.Resources, Version=3.510.4297.28964, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Resources.dll
   PaintDotNet.Data, Version=3.510.4297.28969, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Data.dll
   PaintDotNet.Effects, Version=3.510.4297.28970, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Effects.dll
Native modules: 
   C:\Program Files\Paint.NET\PaintDotNet.exe, version='3.510.4297.28970'
   C:\Windows\SYSTEM32\ntdll.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\SYSTEM32\MSCOREE.DLL, version='4.0.40305.0 (Main.040305-0000)'
   C:\Windows\system32\KERNEL32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\KERNELBASE.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\ADVAPI32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\msvcrt.dll, version='7.0.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\SYSTEM32\sechost.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\RPCRT4.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll, version='4.0.30319.237 (RTMGDR.030319-2300)'
   C:\Windows\system32\SHLWAPI.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\GDI32.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'
   C:\Windows\system32\USER32.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'
   C:\Windows\system32\LPK.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\USP10.dll, version='1.0626.7601.17514 (win7sp1_rtm.101119-1850)'
   C:\Windows\system32\IMM32.DLL, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\MSCTF.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll, version='2.0.50727.5448 (Win7SP1GDR.050727-5400)'
   C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll, version='8.00.50727.6195'
   C:\Windows\system32\shell32.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'
   C:\Windows\system32\ole32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\profapi.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\mscorlib\1d2d3e57724bcacaea5e41063dc565c1\mscorlib.ni.dll, version='2.0.50727.5448 (Win7SP1GDR.050727-5400)'
   C:\Windows\system32\CRYPTBASE.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\uxtheme.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\System\8c862eb9bcba031e1479974a7d62aa0b\System.ni.dll, version='2.0.50727.5447 (Win7SP1GDR.050727-5400)'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Core\eed0dd8cdc46206a76e8c23872fc0787\System.Core.ni.dll, version='3.5.30729.5420 built by: Win7SP1'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\WindowsBase\bb70e6c85f728c359f1853e2d994dbae\WindowsBase.ni.dll, version='3.0.6920.5011 built by: Win7SP1'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Drawing\7913f5c6b6fc7a75b2b8f558bb7b5568\System.Drawing.ni.dll, version='2.0.50727.5420 (Win7SP1.050727-5400)'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Windows.Forms\bc4df91390f1b827ecb62a2edd0d1894\System.Windows.Forms.ni.dll, version='2.0.50727.5446 (Win7SP1GDR.050727-5400)'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.Base\e214429e153001c7663e33e64debe4f5\PaintDotNet.Base.ni.dll, version='3.510.4297.28957'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.SystemL#\e7ff32c8c914666527c8683fb82995fc\PaintDotNet.SystemLayer.ni.dll, version='3.510.4297.28964'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.Resourc#\d6df271ae00fb281bfe80f3e149941fa\PaintDotNet.Resources.ni.dll, version='3.510.4297.28964'
   C:\Windows\system32\CRYPTSP.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\rsaenh.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.Core\99b6adb5011b4f4f9b28ffa05fee7bae\PaintDotNet.Core.ni.dll, version='3.510.4297.28965'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.Data\eee4e922e21efd40291e40c00f3191de\PaintDotNet.Data.ni.dll, version='3.510.4297.28969'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet\5c1a2855234d7e60f400d3adafad1fec\PaintDotNet.ni.exe, version='3.510.4297.28970'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\Interop.WIA\34d616976a5e3b5995d73d917b8483bd\Interop.WIA.ni.dll, version='1.0.0.0'
   C:\Windows\assembly\NativeImages_v2.0.50727_64\PaintDotNet.Effects\6341755fa11928bc2daa5a9b9b0e31f8\PaintDotNet.Effects.ni.dll, version='3.510.4297.28970'
   C:\Program Files\Paint.NET\Native.x64\PaintDotNet.Native.x64.dll, version='3.510.0.0'
   C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll, version='9.00.30729.6161'
   C:\Windows\WinSxS\amd64_microsoft.vc90.openmp_1fc8b3b9a1e18e3b_9.0.30729.6161_none_390d35aa0a1f21f9\VCOMP90.DLL, version='9.00.30729.6161 built by: QFE'
   C:\Windows\system32\dwmapi.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_2b24536c71ed437a\gdiplus.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'
   C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorjit.dll, version='2.0.50727.5446 (Win7SP1GDR.050727-5400)'
   C:\Windows\system32\WindowsCodecs.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'
   C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll, version='6.10 (win7_rtm.090713-1255)'
   C:\Windows\system32\version.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\SetupApi.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\CFGMGR32.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'
   C:\Windows\system32\OLEAUT32.dll, version='6.1.7601.17676'
   C:\Windows\system32\DEVOBJ.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\WINTRUST.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'
   C:\Windows\system32\CRYPT32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'
   C:\Windows\system32\MSASN1.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'
   C:\Windows\system32\psapi.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

Exception details:
System.IO.FileNotFoundException: The specified module could not be found. (Exception from HRESULT: 0x8007007E)
  at PaintDotNet.SystemLayer.Typography.DirectWrite.DirectWriteFactory.x64.get_IsComponentAvailable()
  at PaintDotNet.SystemLayer.Typography.DirectWrite.DirectWriteFactory.get_IsComponentAvailable() in D:\src\pdn\pdn_35x\src\SystemLayer\Typography\DirectWrite\DirectWriteFactory.cs:line 75
  at PaintDotNet.Typography.TypographyService..ctor() in D:\src\pdn\pdn_35x\src\Core\Typography\TypographyService.cs:line 149
  at PaintDotNet.Controls.ToolConfigStrip..ctor() in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\ToolConfigStrip.cs:line 434
  at PaintDotNet.Controls.PdnToolBar.InitializeComponent() in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\PdnToolBar.cs:line 949
  at PaintDotNet.Controls.PdnToolBar..ctor() in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\PdnToolBar.cs:line 718
  at PaintDotNet.Controls.AppWorkspace.InitializeComponent() in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\AppWorkspace.cs:line 1662
  at PaintDotNet.Controls.AppWorkspace..ctor() in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\AppWorkspace.cs:line 1141
  at PaintDotNet.Dialogs.MainForm.InitializeComponent() in D:\src\pdn\pdn_35x\src\PaintDotNet\Dialogs\MainForm.cs:line 675
  at PaintDotNet.Dialogs.MainForm..ctor(String[] args) in D:\src\pdn\pdn_35x\src\PaintDotNet\Dialogs\MainForm.cs:line 345
  at PaintDotNet.Startup.StartPart4(String mutexName) in D:\src\pdn\pdn_35x\src\PaintDotNet\Startup.cs:line 428
  at PaintDotNet.Startup.StartPart2() in D:\src\pdn\pdn_35x\src\PaintDotNet\Startup.cs:line 359
  at PaintDotNet.Startup.Main(String[] args) in D:\src\pdn\pdn_35x\src\PaintDotNet\Startup.cs:line 465

For what it's worth, I noticed that this is the same problem that the person in this post was having: http://forums.getpai...r-upon-startup/

Thanks for any help.

Edited January 4, 2012 by jlvu

[Rick Brewster]

It can't load dwrite.dll (DirectWrite). There is no reason this DLL would be missing or inaccessible on Windows 7. It would seem that something's broken with your Windows installation itself, in other words.