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can't install Paint.net


sueG
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Hi I'm new tho this forum so I hope I am putting this in the right place

I love Paint net I had it on my C-drive I removed as my C drive was getting too full it and downloaded the program again

so I could install it on my Internal D-drive

I get a message that says installation failed

fatal error (1603)

please help as I love the program and miss it

thanks sueG

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Did you just delete the Paint.NET folder? You should not have done that. Always remove programs via their uninstaller or the Add/Remove Programs option in Control Panel.

moved to troubleshooting

yes I uninstalled thru the uninstaller

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OK, search for "Windows Installer Cleanup Utility" and run that and choose Paint.NET. Then try to install again.

This is what I found when searching for the cleanup utility

While the Windows Installer Cleanup utility resolved some installation problems, it sometimes damaged other components installed on the computer. Because of this, the tool has been removed from the Microsoft Download Center.

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after I try to install In the paint shop folder is another folder "staging"

also the the following is the installation log

=== Logging started: 8/31/2011 9:38:48 ===

Error 1316. A network error occurred while attempting to read from the file: C:\Program Files\Paint.NET\Staging\PaintDotNet_1131738368.msi

=== Logging stopped: 8/31/2011 9:38:52 ===

=== Logging started: 8/31/2011 9:38:52 ===

Error 1316. A network error occurred while attempting to read from the file: C:\Program Files\Paint.NET\Staging\PaintDotNet_1131738368.msi

=== Logging stopped: 8/31/2011 9:38:54 ===

=== Logging started: 8/31/2011 9:38:54 ===

Error 1316. A network error occurred while attempting to read from the file: C:\Program Files\Paint.NET\Staging\PaintDotNet_1131738368.msi

=== Logging stopped: 8/31/2011 9:38:55 ===

=== Logging started: 8/31/2011 9:38:57 ===

Error 1316. A network error occurred while attempting to read from the file: C:\Program Files\Paint.NET\Staging\PaintDotNet_1131738368.msi

=== Logging stopped: 8/31/2011 9:38:58 ===

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The problem probably could have been solved - if you had been a little more patient.

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The problem probably could have been solved - if you had been a little more patient.

sorry for giving up but I have tried many things I downloaded Win Installer cleanup form Major geeks

I cleaned out my registry of anything that pointed to Paintnet and tried a few other tricks

I felt I would rather not do any more than add or fool around and do something that would ruin my computer

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Your choice, I'll post this link in case you change your mind & want to try again: http://forums.getpaint.net/index.php?/topic/16459-vista-35b2-install-problemsstaging-folder-now-fixed/. It just _might_ help.

I'm not sure about your "paint shop folder" (post #8). Did you try a custom installation or the default location?

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  • 4 months later...

I had been trying to install Paint.net for almost a year off and on running Windows XP Pro. I had it installed in the past but had to reinstall my OS. Every now and then I would try a few things with no success and couldn't find any answers online that would work for me. It would start unloading files after clicking the install button, I would then see a little flash of a new screen for a split second, and that would be it. Nothing would ever come up on the screen after that no matter how long I waited. So one day after trying it in safe mode with no luck I decided to try booting up in VGA mode. Worked like a charm. I just purchased a SATA drive and decided to install my OS on that and had the same problem all over again even after a fresh clean install and updating service packs, Dotnet, etc. Booted up in VGA mode and again worked like a charm. Go figure.....

Edited by cmach
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I know, a day late and a dollar short in my reply..

In my somewhat limited knowledge of the ins-and-outs of Windows, installing in Safe mode or for that matter VGA mode sounds like you're having resource issues to me. If the installation works by that route as opposed to normal, it seems to me it is because Windows in those other modes is not loading a bunch of other things as it normally would. Of note in this thread is the lack of info about your system in general, which may/may not have been helpful for you or others in the future.

Edited by jim100361
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Yup, if it only works in VGA mode, its not just PDN that you need to be looking at after a "clean" install. Somewhere in the mix you more than likely have some other system configuration issues that are showing their ugly colors. PDN is just the canary pointing it out. It could be from hardware mix level up to and including something including the drivers and helper applications that were installed to make your system work. Sadly not every combination of hardware software is a good one.

Primarily VGA mode disables your graphics card. But the other parts of the shell it "dumbs down" can be indicative of further interaction issues beyond the graphics drivers themselves. Especially if your graphics card is an integrated chipset on the motherboard or similar.

Without crash logs or similar errata this gets into some pretty extreme guessing to assist. But for anything at this level, its beyond the scope of this forum for the most part unless someone else has some specific experience they can share in this regard.

***

Gallery at PDN-Fans

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