Installation problem, windows 7, 64 bit

[Jannew]

I have downloaded and tried to install latest version. Installation stops with error message "feature you are trying to use is on a network resource that is unavailable". Install program is looking for "folder containing installation package paintdotnet_1330309959.msi" in C:\Program Files\Paint.Net\Staging\.

The new downloaded file in the location is paintdotnet_1865107899.msi. I have attempted installation several times and confirming that folder were erased, cleaned registry between attempts and also confirmed I have all latest window updates.

Would like to know why different file is in location, cause of problem and solution. I had no problem with previous versions and enjoyed using the program.

Thank you in advance for your help.

O.S. - Windows 7 ultimate, 64 bit

CPU - Q8400, 2.66GHz - O.C. 3.5GHz

MB - Asus P5Q

[jpnboy]

Hi Jannew,

I hope I'm not asking a silly question, but are you using the internal updater or have you downloaded pdn from the website and run it independently from the actual programme?

First have a look at http://forums.getpai...-problem/

it seems as though this person had the same issue as you are.

Here are some general fixes to help out if that doesn't work.

If you haven't done so, download the file from the website and try one of these as your problem seems to point to either an unreachable location with your current user access rights or a missing file/corrupt download. Try to right click on the Paint.Net installer and run as administrator.

If that doesn't work try re-registering msi, Start->;run->;cmd(run as admin)->;msiexec /unregister->;msiexec /regserver->;exit. You may need to run cmd as administrator.

Then try installing it.

From your description it sounds as though you have pdn currently installed. One solution maybe to make a backup copy of your current installation and then uninstall it from add/remove programs, then to try installing it from there.

If all of these fail, could you post your log files from start->run->%temp%

PdnMsiInstall.log, PdnSetupNgenInstall.log, PdnSetupShim.log

It will help troubleshoot your issue.

Edited December 7, 2010 by jpnboy