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Rick Brewster

Spooky Downloading Problems!

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At which point during the installation process do you get the first error you mentioned ("There is a problem with this Windows Installer package. A program required for hte install to complete could not be run. Contact your support personal or package vendor") ?

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The problem is that it wants the original MSI file that you downloaded. Most likely you don't have this file (I sure don't).

There are two utilities I know of that you can use to "zap" these MSI problems. One is called MSIZap and is available as part of the Windows Installer SDK, and I'm trying to locate the other one that's easier to get ahold of.

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John, I finally found the utility I was looking for: http://support.microsoft.com/default.as ... -us;290301

It's called the Windows Installer CleanUp utility. What you want to do is install it, and then run the program from the Start menu. Select the item in the list that says "(All Users) Paint.NET ..." (the ... will be whatever version you're trying to, erm, eradicate). BE VERY CAREFUL WITH THIS UTILITY -- make sure to only select Paint.NET!. Once you have selected it, click Remove. Once finished with the utility, manually delete the directory that Paint.NET was installed to.

Next, you should be able to install the new version of Paint.NET just fine.

As for an explanation ... installation and setup is a rather complicated process for any application that requires more than just "xcopy deployment." Windows Installer (MSI files) is a technology that is used to standardize the way in which this stuff is done. Sometimes system settings or configuration gets changed and the MSI needs to ensure that things are in a state that it is comfortable with. This requires access to the original installation files.

Now, for v2.5, I have implemented a system that always keeps a copy of the original installation files (you'll see those "Staging" files with the random numbers on them). This should eliminate this type of problem going forward, but as you can see it can still be a problem for people upgrading from older versions.

Anyway tell me if that utility works for you.

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SO boring.i try all the steps what these posts said.but it doesnt work on my computer.as follow:

once upon a time,i update install paint.net2.5 but it doesnt work ,i try to delete the informations in regedit,ha!,it works!

so....

2 days ago , i try my best to install the Paint.NET 2.6.but the same error messages occured ,then i research and delete all informations about 2.5 in regedit,rerun the paint.net 2.6 Setup,still this error messages appeared.

then now ,i try to run the windows installer cleanup utility.but i cannt find any item about paint.net in the list.

so i am stuck. any help would be greatly appreciated,thanks a lot.

i am a chinese ,so some words in below picture are displayed as chinese:

pn.JPG

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I have exactly the same problem as huyaowen (i'm not chinese, but i have nothing in the windows installer cleanup utility).

I erased every match of paint.net and paintdotnet in regedit. I tryed to clean everything, but i still can't install paint.net 2.6.

Nobody can help us ?

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No, sorry. If the solutions listed above don't work, then we don't know what's causing your problem, nor how to fix it.

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hi,according to my test,i found how to fix it .follow me pls:

As shown in the windows installer cleanup utility list ,the first and the second item is "(all user)no name" ,this is matched the paint.net.

I have installed (twice)paint.net 2.5 and 2.6,so there are two items in the windows installer cleanup utility list.

as for these items is "noname" , the reason is you delete their informations in REGEDIT.so windows installer cleanup utility cannt find this name:"paint.net".

how to fix:

select "(all user)no name" and click "Remove" to delete all this noname items.

then rerun the Paint.net setup.

good luck.

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