Rick Brewster Posted September 15, 2005 Share Posted September 15, 2005 At which point during the installation process do you get the first error you mentioned ("There is a problem with this Windows Installer package. A program required for hte install to complete could not be run. Contact your support personal or package vendor") ? The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Rick Brewster Posted September 20, 2005 Author Share Posted September 20, 2005 Does the same thing happen if you try to install v2.1b ? The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Rick Brewster Posted September 27, 2005 Author Share Posted September 27, 2005 The problem is that it wants the original MSI file that you downloaded. Most likely you don't have this file (I sure don't). There are two utilities I know of that you can use to "zap" these MSI problems. One is called MSIZap and is available as part of the Windows Installer SDK, and I'm trying to locate the other one that's easier to get ahold of. The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Rick Brewster Posted September 27, 2005 Author Share Posted September 27, 2005 John, I finally found the utility I was looking for: http://support.microsoft.com/default.as ... -us;290301 It's called the Windows Installer CleanUp utility. What you want to do is install it, and then run the program from the Start menu. Select the item in the list that says "(All Users) Paint.NET ..." (the ... will be whatever version you're trying to, erm, eradicate). BE VERY CAREFUL WITH THIS UTILITY -- make sure to only select Paint.NET!. Once you have selected it, click Remove. Once finished with the utility, manually delete the directory that Paint.NET was installed to. Next, you should be able to install the new version of Paint.NET just fine. As for an explanation ... installation and setup is a rather complicated process for any application that requires more than just "xcopy deployment." Windows Installer (MSI files) is a technology that is used to standardize the way in which this stuff is done. Sometimes system settings or configuration gets changed and the MSI needs to ensure that things are in a state that it is comfortable with. This requires access to the original installation files. Now, for v2.5, I have implemented a system that always keeps a copy of the original installation files (you'll see those "Staging" files with the random numbers on them). This should eliminate this type of problem going forward, but as you can see it can still be a problem for people upgrading from older versions. Anyway tell me if that utility works for you. The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Fruit Cake Posted February 14, 2006 Share Posted February 14, 2006 Fantastic -- worked a treat for me too Link to comment Share on other sites More sharing options...
Rick Brewster Posted February 15, 2006 Author Share Posted February 15, 2006 Moved to Bugs & Troubleshooting. The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
huyaowen Posted February 16, 2006 Share Posted February 16, 2006 SO boring.i try all the steps what these posts said.but it doesnt work on my computer.as follow: once upon a time,i update install paint.net2.5 but it doesnt work ,i try to delete the informations in regedit,ha!,it works! so.... 2 days ago , i try my best to install the Paint.NET 2.6.but the same error messages occured ,then i research and delete all informations about 2.5 in regedit,rerun the paint.net 2.6 Setup,still this error messages appeared. then now ,i try to run the windows installer cleanup utility.but i cannt find any item about paint.net in the list. so i am stuck. any help would be greatly appreciated,thanks a lot. i am a chinese ,so some words in below picture are displayed as chinese: I am a chinese,called DangerHuï¼ Link to comment Share on other sites More sharing options...
Bob Posted February 16, 2006 Share Posted February 16, 2006 What's in the directory you have installed PdN on? Something like "%programfiles%\Paint.NET\" No. Way. I've just seen Bob. And... *poof!*—just like that—he disappears into the mist again. ~Helio Link to comment Share on other sites More sharing options...
huyaowen Posted February 17, 2006 Share Posted February 17, 2006 install the PDN in D:\important softwares\paint.net I am a chinese,called DangerHuï¼ Link to comment Share on other sites More sharing options...
huyaowen Posted February 19, 2006 Share Posted February 19, 2006 nobody can help me. I am a chinese,called DangerHuï¼ Link to comment Share on other sites More sharing options...
OneOfSilent Posted February 26, 2006 Share Posted February 26, 2006 I have exactly the same problem as huyaowen (i'm not chinese, but i have nothing in the windows installer cleanup utility). I erased every match of paint.net and paintdotnet in regedit. I tryed to clean everything, but i still can't install paint.net 2.6. Nobody can help us ? Link to comment Share on other sites More sharing options...
OneOfSilent Posted February 28, 2006 Share Posted February 28, 2006 Up please Link to comment Share on other sites More sharing options...
OneOfSilent Posted March 2, 2006 Share Posted March 2, 2006 Nobody ? Link to comment Share on other sites More sharing options...
Rick Brewster Posted March 2, 2006 Author Share Posted March 2, 2006 No, sorry. If the solutions listed above don't work, then we don't know what's causing your problem, nor how to fix it. The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
huyaowen Posted March 4, 2006 Share Posted March 4, 2006 hi,according to my test,i found how to fix it .follow me pls: As shown in the windows installer cleanup utility list ,the first and the second item is "(all user)no name" ,this is matched the paint.net. I have installed (twice)paint.net 2.5 and 2.6,so there are two items in the windows installer cleanup utility list. as for these items is "noname" , the reason is you delete their informations in REGEDIT.so windows installer cleanup utility cannt find this name:"paint.net". how to fix: select "(all user)no name" and click "Remove" to delete all this noname items. then rerun the Paint.net setup. good luck. I am a chinese,called DangerHuï¼ Link to comment Share on other sites More sharing options...
OneOfSilent Posted March 4, 2006 Share Posted March 4, 2006 Yeah ! It works. thanks ! Link to comment Share on other sites More sharing options...
huyaowen Posted March 5, 2006 Share Posted March 5, 2006 U r welcome， i love paint.net. i wish the paint.net can support muti-windows to edit.thanks. I am a chinese,called DangerHuï¼ Link to comment Share on other sites More sharing options...
Mangix Posted March 5, 2006 Share Posted March 5, 2006 version 3.0 will have support for having multiple images in the same window(MDI) Link to comment Share on other sites More sharing options...
Rick Brewster Posted March 5, 2006 Author Share Posted March 5, 2006 Please post your comments in the correct section of the form. I think this thread is pretty much done. The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
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