encountering a problem and needs to close

[ambertape]

I have several . Net framework versions loaded in add/remove programs namely

.net framerwork 1.1 and security update

.net framework 2.0 sp2 and a lot of updates like .asp. net etc

.net framework 3.0 sp 2 and eleven updates and finally

.net framework 3.0 sp1 and hotfix for microsoft .net framework 3.5 sp2 (KB953595)

Could the old versions be causing the program to close encountering a problem ? Would like to

try this program but can't get it working.

What can I try to get it working ?

Thanks

[Sarkut]

Does Add/Remove programs show Microsoft .NET Framework 3.5 sp1?

It is required.

[Ego Eram Reputo]

If you don't have .NET 3.5 SP1 installed, then you need to install it.

It's a free download from Microsoft, a link can be found here: http://www.getpaint.net/download.html

[ambertape]

Add/remove programs shows .net framework 3.5 sp1. might earlier versions be conflicting with paint.net ? I have reinstalled and uninstalled 3 X .net framework and paint.net but keep getting same problem "encountering a problem and must shut down"

Look forward to your help to try your program.

[ambertape]

what steps do I try to get paint.net working instead of closing immediately when I click on open pictures ?

Something is causing your program to close .

Thanks

[Sarkut]

ambertape,

You could try running this:

Program Files\Paint.NET\PdnRepair

[ambertape]

Hi,

I ran Pdnrepair, it stated success yet when I go to open a jpg file, it states encountering a problem and must close Paint.net.

I am open to other suggestions.

[Sarkut]

ambertape,

Please say what OS version you are using, XP, Vista, etc.

Also, what OS Service Pack level you have installed,

and whether you are fully current on Windows Updates.

Please make a screenshot of the error message and post it here.

[ambertape]

I am using XP Pro SP2 with 2 gb of memory. I have all the latest updates but I believe I have a weird problem that effects me using paint.net as well as Microsoft Paint. I tried many many times to open a screen I saved and it automatically closed down just like when I ran paint.net so somewhere my problem effects both programs. I ran a virus program, Microsoft security essentials and although it found some viruses, it removed all of them. The bottom line something is happening in my system. The only way I was able to save the many screens was to paste them into PowerPoint. I am sending you these files and hope you will be able to figure out what my problem is. Since the powerpoint files aren't acceptable I converted all the files into png format and these files were acceptable .

Thanks a lot.

[ambertape]

here are the other two files. Evidently this program has a limit of three attachments.

Thanks.

[Sarkut]

ambertape,

The problem derives from a video codec.

viscommpgdec.dll

Be sure to Open and Save from a directory with no

video files inside it.

Here's a link to a site with some possible help

to eliminate the problem.

http://wer.microsoft.com/Responses/Resp ... c701e#here

[ambertape]

I found the offending file and sent a email to the software vendor Free Video Converter. I uninstalled this program for the time being. So I print a screen did a pr int screen, pasted it into Paint and was able to save it, open the file but I have a new problem that I can't install your program. I don't know why but I am enclosing the file I was just able to save.

The email server of Compuserve isn't working for the last two days. Please answer me at ambertape@hotmail.com if possible. Compuserve doesn't know when they will have the mail server fixed so please answer me to both email addresses.

Thanks.

[ambertape]

Compuserve is up.I look forward to your reply so I can try your program.

Thanks

Ambertape

[Sarkut]

Go back to Add/Remove Programs and run the repair option on NET Framework v. 2.0.

[ambertape]

I didn't see the word repair but the word change so I clicked on it and then when I went to reinstall it again, I believe I got the same error as per enclosed file. Compuserve is working again.

Should I delete net framework 2.0 sp2 and reinstall it ?

tHANKS

[ambertape]

Might it be an idea toi remove all versions of .Net Framework and then reinstall them providing I could find them on the Microsoft ownload website ? I would like to test your program.

Look forward to your reply.

[Sarkut]

ambertape,

I'm not sure what happens when you click on "Change".

To do the Repair option, click on the NET Framework

listing, then on "Click here for support information."

A window with a repair option should open up.

================

Uninstalling and re-installing may solve things,

give it a try.

================

Also, try doing a command line chkdsk scan with the

/f parameter, as described here:

chkdsk with /f parameter

Let it complete, then do a screenshot to post here.

Edited April 7, 2010 by Sarkut

[ambertape]

Hi,

I seem to be running into additional problems. I ran chkdsk/f but I didn't see the screen as

I had a phone call and was away from my laptop. I am enclosing two .png files showing my

problems. I couldn't repair the .net framework 2.0 so I decided to download ver 2.0.

Unfortunately the file I downloaded was dosnetfx.exe and it asked for a a msi file which I didn't find on Microsoft only exe files. Bottom line I couldn't install the exe file and I didn't find netfx20a_X86.msi. I also can't remove framework 2.0 either so I need more help. I read about a cleanup tool for all the framework files by a Microsoft person named Aaron Stebner Web.

Look forward to your answers. Thanks.

[Rick Brewster]

Check to see if you have "Microsoft .NET Framework 3.0" or 3.5 below the entry for 2.0. The error you're getting is because there are other items in Add/Remove Programs that are dependent on 2.0.

The .NET Framework stuff is confusing, so don't be too concerned if you're confused.

[ambertape]

I will stay with it even though the trouble shooting is weird because I have heard many nice things about your program. I took two snapshots of the stuff I have listed in add/change programs. Hope it helps .

[Sarkut]

So, the NET Frameworks should be uninstalled

in descending numerical order.

NET 3.5 SP1 first.

NET 3.0 SP2 next.

Then NET 2.0 SP2.

And, reinstalled in ascending numerical order.

[ambertape]

I can't remove the remove these files. It won't let me let me remove 2.0 sp2, 3.0 sp2 and 3.5 sp2. So far I can't delete any of the .net framework files. Need another suggestion. Might it be possible to remove them in the registry ?

Have a Happy New Year

Ambertape

[BoltBait]

ambertape, tip: don't use ' in file names.

[ambertape]

Would it pay to use the tool below to clean up all the .net framework versions and then reinstall them as per your earlier instructions ? Are all versions available for downloading ?

Aaron Stebners tool

.NET Framework Cleanup Tool 6.0.3790

thanks

ambertape

[Rick Brewster]

Don't know. I've never tried that tool.