Paint.net keeps crashing my laptop

[SimonTheSnail]

Recently i've gotten a new laptop and since then every now and again when im doing something in paint.net it either
-freezes, makes the screen black for a bit, and makes the titlebar entirely black
-just outright crashes my laptop
 

pdncrash.1.log

[Tactilis]

 

Please install the latest beta of 5.1.1 discussed here https://forums.getpaint.net/topic/132613-paintnet-511-beta-build-9098  and report whether you still have any problems.

[SimonTheSnail]

5 hours ago, Tactilis said:

 

Please install the latest beta of 5.1.1 discussed here https://forums.getpaint.net/topic/132613-paintnet-511-beta-build-9098  and report whether you still have any problems.

downloaded it and almost instantly it blackscreened, the beta might have actually made it worse or it was just bad luck

[Rick Brewster]

I've actually managed to reproduce the "screen blanking" problem with an NVIDIA RTX A4000 GPU (it's the "pro" card that's comparable to about a GeForce 3070 but twice the RAM). Opening several (like 10+) large images (like 15,000 x 10,000 px) seems to make it happen with almost 100% reliability. Driver version is 553.35 (latest for the "pro" cards).

 

From what I've gathered this is almost certainly an NVIDIA driver bug, but I'm investigating further to see if I can figure out exactly what PDN is doing which triggers this.

[SimonTheSnail]

54 minutes ago, Rick Brewster said:

I've actually managed to reproduce the "screen blanking" problem with an NVIDIA RTX A4000 GPU (it's the "pro" card that's comparable to about a GeForce 3070 but twice the RAM). Opening several (like 10+) large images (like 15,000 x 10,000 px) seems to make it happen with almost 100% reliability. Driver version is 553.35 (latest for the "pro" cards).

 

From what I've gathered this is almost certainly an NVIDIA driver bug, but I'm investigating further to see if I can figure out exactly what PDN is doing which triggers this.

Any luck?

[Rick Brewster]

Not yet, I don't expect this to necessarily be super quick to figure out

[Rick Brewster]

Do you have GSYNC enabled? What happens if you disable it in the NVIDIA Control Panel?

[Rick Brewster]

You can also try disabling "Optimizations for windowed games" in Windows Settings -> System -> Display -> Graphics. At least that's where it is in Windows 11.

 

If any of these work, at least it points me in the right direction so I can bake a fix into the app itself so you don't have to mess with those settings at all.

[Rick Brewster]

Okay I think I figured out the ultimate cause behind this.

 

At startup, Paint.NET sets up a profile with the NVIDIA driver to tell it not to use GSYNC. This code wasn't running due to a typo.

 

Older versions of PDN just didn't work well with GSYNC, but 5.1 basically explodes if GSYNC is enabled in some cases, on some GPUs. Seems to be Ampere (GeForce 3000) mostly? Not entirely sure.

 

[Rick Brewster]

Try the new 5.1.1 beta and let me know if things are improved: 

 

[SimonTheSnail]

On 12/2/2024 at 2:11 AM, Rick Brewster said:

Try the new 5.1.1 beta and let me know if things are improved: 

 

Hi sorry i havent been using paint.net much this week and i somewhat forgot about this thread i've installed the beta and ill report if it crashes or anything 

 

[Rick Brewster]

6 minutes ago, SimonTheSnail said:

i've installed the beta

 

5.1.1 Stable ("non-Beta") is now available, so please try that