einarsen Posted November 15 Posted November 15 I've used PaintDotNet for years and upgrade religiously. When 5.1 came out I did what I always do, got the file from the website (https://www.getpaint.net/download.html#download) and extracted the .exe to the desktop. The file this time was: paint.net.5.1.install.anycpu.web (1).zip (I've downloaded a few times now trying to solve issue). When I run paint.net.5.1.install.anycpu.web.exe from the desktop (either straight up or "Run as Administrator") I get the error in the screen capture with this text: SetupDownloader.exe - Application Error The application was unable to start correctly (0xc000007b). Click OK to close the application. Any help appreciated! Quote
einarsen Posted November 15 Author Posted November 15 My first thought was .Net versions but I have the very latest (see screen shot). Quote
Rick Brewster Posted November 15 Posted November 15 That's not the relevant .NET for the anycpu installer. Open up the Windows Features control panel (search for it in start menu). You need .NET Framework 4.8: Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
einarsen Posted November 16 Author Posted November 16 Yup! I have 4.8. This forum next to my control panel. Scratching my head... This is a ThinkPad X1, company laptop so fairly new, they gave me admin access so installs are ok. Quote
einarsen Posted November 16 Author Posted November 16 (edited) I also tried this... I made sure to select all the sub items under all the .Net options to get the blue check marks. Windows then downloaded a bunch of things and said all was good but ... no dice. Still get the error. Edited November 16 by einarsen Quote
einarsen Posted November 16 Author Posted November 16 Also... I tried rebooting but got the same error. Just yesterday I installed DaVinci Resolve so I know my permissions are ok. Quote
Rick Brewster Posted November 18 Posted November 18 Are you using Sentinel One antivirus by any chance? I was just made aware that Sentinel One does cause this. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
Solution einarsen Posted November 18 Author Solution Posted November 18 YES - our company uses Sentinel One (disabling it is not an option). I have used this thread to revert back to 5.0.13. Note that "anycpu" of that version also fails, but the x64 direct download installer worked. Quote
Rick Brewster Posted November 18 Posted November 18 13 minutes ago, einarsen said: Note that "anycpu" of that version also fails, but the x64 direct download installer worked. That's because the anycpu version uses a program called SetupDownloader.exe to download the "full" installer. It's SetupDownloader that's crashing. The full installer just skips past that step. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
einarsen Posted November 26 Author Posted November 26 Ok... Update... I downloaded the x64 installer to bypass SetupDownloader.exe and yes Paint.Net did install ... but it won't run. I get a window framework but nothing ever populates and the CPU goes up / fans ramp up so it feels like there is still a SentinelOne issue in the application, not just the installer. Quote
einarsen Posted November 26 Author Posted November 26 I reinstalled 5.0.13 (full diagnostics below) and it works. Application paint.net 5.0.13 (Stable 5.13.8830.42291) Build Date Tuesday, March 5, 2024 Install type Classic Language: en-US DPI 1.5 (1.50x scale) UI/Canvas GPU True Rendering GPU 🚀 Performance (Intel(R) Iris(R) Xe Graphics) Remote session False Animations True Translucent windows True Windows Ink True OS Windows 11 Pro x64 (10.0.22631.0) Runtime .NET 7.0.16 x64 Physical Memory 32,433 MB (19,966 MB free) Paging File 34,481 MB (21,691 MB free) CPU 12th Gen Intel(R) Core(TM) i7-1270P Speed ~2496 MHz Cores / Threads 12 / 16 Features SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, AVX, AVX2 Pointer HIDI2C Device Type IntegratedPen Contacts 1 Cursors Tip (2) Eraser (3) Pointer HIDI2C Device Type ExternalPen Contacts 1 Cursors Tip (4) Eraser (5) Pointer HIDI2C Device Type Touch Contacts 10 Cursors Tip (12) Tip (13) Tip (14) Tip (15) Tip (16) Tip (17) Tip (18) Tip (19) Tip (20) Tip (21) Monitor 1 Resolution 1920 x 1200, 60 Hz DPI 144 (1.50x scale) Coordinates (L=0, T=0, R=1920, B=1200) Bit depth 8 Color space RgbFullGamma22NoneP709 Connected to Intel(R) Iris(R) Xe Graphics Monitor 2 Resolution 1680 x 1050, 59 Hz DPI 96 (1.00x scale) Coordinates (L=124, T=-1050, R=1804, B=0) Bit depth 8 Color space RgbFullGamma22NoneP709 Connected to Intel(R) Iris(R) Xe Graphics Video Card Intel(R) Iris(R) Xe Graphics Hardware Acceleration Supported Dedicated Video RAM 128 MB Dedicated System RAM 0 MB Shared System RAM 16,216 MB Driver Version 32.0.101.5972 Vendor ID 0x8086 Device ID 0x46A6 Subsystem ID 0x22E617AA Revision 12 LUID 0x00018430 Flags AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption TriangleBoundary Compute Preemption ThreadGroupBoundary Outputs 2 Feature Level Level_12_1 Features ComputeShadersEtc DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precisions UInt8Normalized, UInt8NormalizedSrgb, UInt16Normalized, Float16, Float32 Maximum Bitmap Size 16384 Video Card Microsoft Basic Render Driver Hardware Acceleration N/A Dedicated Video RAM 0 MB Dedicated System RAM 0 MB Shared System RAM 16,216 MB Driver Version 10.0.22621.4249 Vendor ID 0x1414 Device ID 0x008C Subsystem ID 0x00000000 Revision 0 LUID 0x0001883A Flags Software, AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption InstructionBoundary Compute Preemption InstructionBoundary Outputs 0 Feature Level Level_12_1 Features Doubles, ComputeShadersEtc DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precisions UInt8Normalized, UInt8NormalizedSrgb, UInt16Normalized, Float16, Float32 Maximum Bitmap Size 8388608 Managed assemblies 103 System.Private.CoreLib .\System.Private.CoreLib.dll, Version=7.0.0.0, PublicKeyToken=7cec85d7bea7798e paintdotnet .\paintdotnet.dll, Version=5.13.8830.42291 System.Runtime .\System.Runtime.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Fundamentals .\PaintDotNet.Fundamentals.dll, Version=5.13.8830.42291 System.Windows.Forms .\System.Windows.Forms.dll, Version=7.0.0.0, PublicKeyToken=b77a5c561934e089 System.Diagnostics.Tracing .\System.Diagnostics.Tracing.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Threading.Thread .\System.Threading.Thread.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Base .\PaintDotNet.Base.dll, Version=5.13.8830.42291 PaintDotNet.Collections .\PaintDotNet.Collections.dll, Version=5.13.8830.42291 PaintDotNet.ComponentModel .\PaintDotNet.ComponentModel.dll, Version=5.13.8830.42291 PaintDotNet.Windows .\PaintDotNet.Windows.dll, Version=5.13.8830.42291 TerraFX.Interop.Windows .\TerraFX.Interop.Windows.dll, Version=10.0.22621.2, PublicKeyToken=35b01b53313a6f7e PaintDotNet.Primitives .\PaintDotNet.Primitives.dll, Version=5.13.8830.42291 System.Collections.Concurrent .\System.Collections.Concurrent.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Runtime .\PaintDotNet.Runtime.dll, Version=5.13.8830.42291 PointerToolkit .\PointerToolkit.dll, Version=1.0.0.0 System.Threading .\System.Threading.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.SystemLayer .\PaintDotNet.SystemLayer.dll, Version=5.13.8830.42291 PaintDotNet.Systrace .\PaintDotNet.Systrace.dll, Version=5.13.8830.42291 System.Diagnostics.Process .\System.Diagnostics.Process.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Private.Uri .\System.Private.Uri.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.ComponentModel.Primitives .\System.ComponentModel.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Windows.Forms.Primitives .\System.Windows.Forms.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b77a5c561934e089 WindowsBase .\WindowsBase.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 System.Runtime.InteropServices .\System.Runtime.InteropServices.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.ObjectModel .\PaintDotNet.ObjectModel.dll, Version=5.13.8830.42291 System.Drawing.Primitives .\System.Drawing.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Collections .\System.Collections.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Diagnostics.TraceSource .\System.Diagnostics.TraceSource.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a Microsoft.Win32.Primitives .\Microsoft.Win32.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Text.Encoding.CodePages .\System.Text.Encoding.CodePages.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Core .\PaintDotNet.Core.dll, Version=5.13.8830.42291 PaintDotNet.Resources .\PaintDotNet.Resources.dll, Version=5.13.8830.42291 System.ObjectModel .\System.ObjectModel.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Data .\PaintDotNet.Data.dll, Version=5.13.8830.42291 PaintDotNet.Framework .\PaintDotNet.Framework.dll, Version=5.13.8830.42291 CommunityToolkit.HighPerformance .\CommunityToolkit.HighPerformance.dll, Version=8.2.0.0, PublicKeyToken=4aff67a105548ee2 System.Threading.ThreadPool .\System.Threading.ThreadPool.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Configuration.ConfigurationManager .\System.Configuration.ConfigurationManager.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Collections.Specialized .\System.Collections.Specialized.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Xml.ReaderWriter .\System.Xml.ReaderWriter.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Private.Xml .\System.Private.Xml.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Net.WebClient .\System.Net.WebClient.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.ComponentModel.EventBasedAsync .\System.ComponentModel.EventBasedAsync.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Windows.Framework .\PaintDotNet.Windows.Framework.dll, Version=5.13.8830.42291 System.Memory .\System.Memory.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Drawing.Common .\System.Drawing.Common.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Text.Encoding.Extensions .\System.Text.Encoding.Extensions.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.UI .\PaintDotNet.UI.dll, Version=5.13.8830.42291 System.Collections.Immutable .\System.Collections.Immutable.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a Microsoft.Win32.SystemEvents .\Microsoft.Win32.SystemEvents.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Linq .\System.Linq.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a Microsoft.Win32.Registry .\Microsoft.Win32.Registry.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Diagnostics.FileVersionInfo .\System.Diagnostics.FileVersionInfo.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a ComputeSharp.D2D1 .\ComputeSharp.D2D1.dll, Version=2.1.0.0, PublicKeyToken=dc35fa229f6881d8 System.Security.Principal.Windows .\System.Security.Principal.Windows.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Security.Claims .\System.Security.Claims.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PresentationFramework .\PresentationFramework.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 System.ComponentModel.TypeConverter .\System.ComponentModel.TypeConverter.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.ComponentModel .\System.ComponentModel.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Windows.Core .\PaintDotNet.Windows.Core.dll, Version=5.13.8830.42291 System.Xaml .\System.Xaml.dll, Version=7.0.0.0, PublicKeyToken=b77a5c561934e089 PresentationCore .\PresentationCore.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 DirectWriteForwarder .\DirectWriteForwarder.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 System.Runtime.Extensions .\System.Runtime.Extensions.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.PropertySystem .\PaintDotNet.PropertySystem.dll, Version=5.13.8830.42291 System.Diagnostics.Debug .\System.Diagnostics.Debug.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.CompilerServices.VisualC .\System.Runtime.CompilerServices.VisualC.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Effects.Core .\PaintDotNet.Effects.Core.dll, Version=5.13.8830.42291 System.IO.Packaging .\System.IO.Packaging.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Collections.NonGeneric .\System.Collections.NonGeneric.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a Accessibility .\Accessibility.dll, Version=4.0.0.0, PublicKeyToken=31bf3856ad364e35 UIAutomationTypes .\UIAutomationTypes.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 System.Numerics.Vectors .\System.Numerics.Vectors.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Threading.Tasks.Parallel .\System.Threading.Tasks.Parallel.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.Loader .\System.Runtime.Loader.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a DdsFileTypePlus .\Bundled\DDSFileTypePlus\DdsFileTypePlus.dll, Version=1.12.8.0 AvifFileType .\Bundled\AvifFileType\AvifFileType.dll, Version=1.1.30.0 WebPFileType .\Bundled\WebPFileType\WebPFileType.dll, Version=1.3.21.0 PaintDotNet.Effects.Gpu .\PaintDotNet.Effects.Gpu.dll, Version=5.13.8830.42291 PaintDotNet.Effects .\PaintDotNet.Effects.dll, Version=5.13.8830.42291 PaintDotNet.Effects.Legacy .\PaintDotNet.Effects.Legacy.dll, Version=5.13.8830.42291 System.IO.Hashing .\System.IO.Hashing.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 Newtonsoft.Json .\Newtonsoft.Json.dll, Version=13.0.0.0, PublicKeyToken=30ad4fe6b2a6aeed System.Linq.Expressions .\System.Linq.Expressions.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.Numerics .\System.Runtime.Numerics.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.Serialization.Formatters .\System.Runtime.Serialization.Formatters.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Text.RegularExpressions .\System.Text.RegularExpressions.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.Intrinsics .\System.Runtime.Intrinsics.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 PhotoSauce.MagicScaler .\PhotoSauce.MagicScaler.dll, Version=0.13.2.0, PublicKeyToken=fc6b9b7b06809481 ComputeSharp.Core .\ComputeSharp.Core.dll, Version=2.1.0.0, PublicKeyToken=dc35fa229f6881d8 PointerToolkit.TerraFX.Interop.Windows .\PointerToolkit.TerraFX.Interop.Windows.dll, Version=10.0.22621.2 System.Reflection.MetadataLoadContext .\System.Reflection.MetadataLoadContext.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.IO.Compression .\System.IO.Compression.dll, Version=7.0.0.0, PublicKeyToken=b77a5c561934e089 System.Net.Http .\System.Net.Http.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Net.Primitives .\System.Net.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Diagnostics.DiagnosticSource .\System.Diagnostics.DiagnosticSource.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Net.Security .\System.Net.Security.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Security.Cryptography .\System.Security.Cryptography.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Net.Quic .\System.Net.Quic.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Net.Sockets .\System.Net.Sockets.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Threading.Overlapped .\System.Threading.Overlapped.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Net.NameResolution .\System.Net.NameResolution.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a Native modules 0 Quote
Tactilis Posted November 26 Posted November 26 1 hour ago, einarsen said: so it feels like there is still a SentinelOne issue in the application To be clear, the bug is in Sentinel One, not in the Paint.NET application. As @Rick Brewster has stated "Sentinel One bugs out the Win32 APIs for enumerating modules loaded into the current process." Until Sentinel One fix the problem, to use 5.1.x you'll need to get your IT people to add an Exclusion for Paint.NET as described here: https://forums.getpaint.net/topic/131939-paintnet-51-not-starting-properly-sentinel-one-antivirus-bug/page/3/#findComment-640766 Quote
Rick Brewster Posted November 28 Posted November 28 This is now fixed as of 5.1.1 beta build 9098: Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
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