renier Posted November 13 Posted November 13 NOTE: Go to this comment for a beta build that has a workaround. Please test it and report your findings! (this text added by Rick) --- Windows 10 Enterprise / 22H2 / 19045.5011 used the auto update this morning 13.11. the software does not start properly / cannot be used - see image1. a new full install using the offline installer paint.net.5.1.install.x64.zip did not help. asset paint.net.5.1.install.anycpu.web.zip seems to be broken - see image2. renier. Quote
Klaus Posted November 13 Posted November 13 (edited) I got the same problem, it starts but seems to hang and is non-responsive : Edition Windows 10 Enterprise Version 22H2 Installed on 2022-10-30 OS build 19045.5073 Experience Windows Feature Experience Pack 1000.19060.1000.0 Edited November 13 by Klaus End of sentence disapered Quote
Rick Brewster Posted November 13 Posted November 13 Could both of you post your diagnostics info? You'll need to boot up 5.0.13 to do this, which is temporarily still available here: https://github.com/paintdotnet/release/releases/tag/v5.0.13 Go to Settings (gear icon at top right) -> Diagnostics, click "Copy to clipboard", and then paste it here. You can use either the installer or the portable version. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
renier Posted November 13 Author Posted November 13 Application paint.net 5.0.13 (Stable 5.13.8830.42291) Build Date Tuesday, 5 March 2024 Install type Classic Sprache: de-DE DPI 1 (1,00x scale) UI/Canvas GPU True Rendering GPU 🚀 Leistung (Intel(R) UHD Graphics 620) Remote session False Animationen True Transparente Fenster True Windows-Tinte True OS Windows 10 Enterprise x64 (10.0.19045.0) Runtime .NET 7.0.16 x64 Physical Memory 8.050 MB (1.675 MB free) Paging File 12.914 MB (3.753 MB free) CPU Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz Speed ~1896 MHz Cores / Threads 4 / 8 Features SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, AVX, AVX2 Monitor 1 Resolution 1920 x 1200, 59 Hz DPI 96 (1,00x scale) Coordinates (L=0, T=0, R=1920, B=1200) Bit depth 8 Color space RgbFullGamma22NoneP709 Connected to Intel(R) UHD Graphics 620 Video Card Intel(R) UHD Graphics 620 Hardware Acceleration Supported Dedicated Video RAM 128 MB Dedicated System RAM 0 MB Shared System RAM 4.025 MB Driver Version 26.20.100.8142 Vendor ID 0x8086 Device ID 0x5917 Subsystem ID 0x08161028 Revision 7 LUID 0x00012EB6 Flags AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption TriangleBoundary Compute Preemption ThreadBoundary Outputs 1 Feature Level Level_12_1 Features Doubles, ComputeShadersEtc DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precisions UInt8Normalized, UInt8NormalizedSrgb, UInt16Normalized, Float16, Float32 Maximum Bitmap Size 16384 Video Card Intel(R) UHD Graphics 620 Hardware Acceleration Supported Dedicated Video RAM 128 MB Dedicated System RAM 0 MB Shared System RAM 4.025 MB Driver Version 26.20.100.8142 Vendor ID 0x8086 Device ID 0x5917 Subsystem ID 0x08161028 Revision 7 LUID 0x0004DF98 Flags AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption DmaBufferBoundary Compute Preemption DmaBufferBoundary Outputs 0 Feature Level Level_12_1 Features Doubles, ComputeShadersEtc DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precisions UInt8Normalized, UInt8NormalizedSrgb, UInt16Normalized, Float16, Float32 Maximum Bitmap Size 16384 Video Card Microsoft Basic Render Driver Hardware Acceleration N/A Dedicated Video RAM 0 MB Dedicated System RAM 0 MB Shared System RAM 4.025 MB Driver Version 10.0.19041.4355 Vendor ID 0x1414 Device ID 0x008C Subsystem ID 0x00000000 Revision 0 LUID 0x0001339A Flags Software, AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption InstructionBoundary Compute Preemption InstructionBoundary Outputs 0 Feature Level Level_12_1 Features Doubles, ComputeShadersEtc DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precisions UInt8Normalized, UInt8NormalizedSrgb, UInt16Normalized, Float16, Float32 Maximum Bitmap Size 8388608 Managed assemblies 94 System.Private.CoreLib .\System.Private.CoreLib.dll, Version=7.0.0.0, PublicKeyToken=7cec85d7bea7798e paintdotnet .\paintdotnet.dll, Version=5.13.8830.42291 System.Runtime .\System.Runtime.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Fundamentals .\PaintDotNet.Fundamentals.dll, Version=5.13.8830.42291 System.Windows.Forms .\System.Windows.Forms.dll, Version=7.0.0.0, PublicKeyToken=b77a5c561934e089 System.Diagnostics.Tracing .\System.Diagnostics.Tracing.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Threading.Thread .\System.Threading.Thread.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Base .\PaintDotNet.Base.dll, Version=5.13.8830.42291 PaintDotNet.Collections .\PaintDotNet.Collections.dll, Version=5.13.8830.42291 PaintDotNet.ComponentModel .\PaintDotNet.ComponentModel.dll, Version=5.13.8830.42291 PaintDotNet.Windows .\PaintDotNet.Windows.dll, Version=5.13.8830.42291 TerraFX.Interop.Windows .\TerraFX.Interop.Windows.dll, Version=10.0.22621.2, PublicKeyToken=35b01b53313a6f7e PaintDotNet.Primitives .\PaintDotNet.Primitives.dll, Version=5.13.8830.42291 System.Collections.Concurrent .\System.Collections.Concurrent.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Runtime .\PaintDotNet.Runtime.dll, Version=5.13.8830.42291 PointerToolkit .\PointerToolkit.dll, Version=1.0.0.0 System.Threading .\System.Threading.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.SystemLayer .\PaintDotNet.SystemLayer.dll, Version=5.13.8830.42291 PaintDotNet.Systrace .\PaintDotNet.Systrace.dll, Version=5.13.8830.42291 System.Diagnostics.Process .\System.Diagnostics.Process.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Private.Uri .\System.Private.Uri.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.ComponentModel.Primitives .\System.ComponentModel.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a WindowsBase .\WindowsBase.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 System.Windows.Forms.Primitives .\System.Windows.Forms.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b77a5c561934e089 PaintDotNet.ObjectModel .\PaintDotNet.ObjectModel.dll, Version=5.13.8830.42291 System.Runtime.InteropServices .\System.Runtime.InteropServices.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Collections .\System.Collections.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Drawing.Primitives .\System.Drawing.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Diagnostics.TraceSource .\System.Diagnostics.TraceSource.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a Microsoft.Win32.Primitives .\Microsoft.Win32.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Text.Encoding.CodePages .\System.Text.Encoding.CodePages.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Core .\PaintDotNet.Core.dll, Version=5.13.8830.42291 PaintDotNet.Resources .\PaintDotNet.Resources.dll, Version=5.13.8830.42291 System.ObjectModel .\System.ObjectModel.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Data .\PaintDotNet.Data.dll, Version=5.13.8830.42291 System.Configuration.ConfigurationManager .\System.Configuration.ConfigurationManager.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 PaintDotNet.Framework .\PaintDotNet.Framework.dll, Version=5.13.8830.42291 CommunityToolkit.HighPerformance .\CommunityToolkit.HighPerformance.dll, Version=8.2.0.0, PublicKeyToken=4aff67a105548ee2 System.Collections.Specialized .\System.Collections.Specialized.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Threading.ThreadPool .\System.Threading.ThreadPool.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Xml.ReaderWriter .\System.Xml.ReaderWriter.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Windows.Framework .\PaintDotNet.Windows.Framework.dll, Version=5.13.8830.42291 System.Private.Xml .\System.Private.Xml.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 PaintDotNet.UI .\PaintDotNet.UI.dll, Version=5.13.8830.42291 System.Net.WebClient .\System.Net.WebClient.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.ComponentModel.EventBasedAsync .\System.ComponentModel.EventBasedAsync.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Memory .\System.Memory.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Text.Encoding.Extensions .\System.Text.Encoding.Extensions.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a Microsoft.Win32.SystemEvents .\Microsoft.Win32.SystemEvents.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Drawing.Common .\System.Drawing.Common.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Collections.Immutable .\System.Collections.Immutable.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Linq .\System.Linq.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a Microsoft.Win32.Registry .\Microsoft.Win32.Registry.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a ComputeSharp.D2D1 .\ComputeSharp.D2D1.dll, Version=2.1.0.0, PublicKeyToken=dc35fa229f6881d8 System.Diagnostics.FileVersionInfo .\System.Diagnostics.FileVersionInfo.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Security.Principal.Windows .\System.Security.Principal.Windows.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PresentationFramework .\PresentationFramework.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 System.Security.Claims .\System.Security.Claims.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.ComponentModel.TypeConverter .\System.ComponentModel.TypeConverter.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Windows.Core .\PaintDotNet.Windows.Core.dll, Version=5.13.8830.42291 System.ComponentModel .\System.ComponentModel.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.PropertySystem .\PaintDotNet.PropertySystem.dll, Version=5.13.8830.42291 System.Xaml .\System.Xaml.dll, Version=7.0.0.0, PublicKeyToken=b77a5c561934e089 System.IO.Packaging .\System.IO.Packaging.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Effects.Core .\PaintDotNet.Effects.Core.dll, Version=5.13.8830.42291 PresentationCore .\PresentationCore.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 Accessibility .\Accessibility.dll, Version=4.0.0.0, PublicKeyToken=31bf3856ad364e35 DirectWriteForwarder .\DirectWriteForwarder.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 System.Runtime.Extensions .\System.Runtime.Extensions.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Numerics.Vectors .\System.Numerics.Vectors.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Diagnostics.Debug .\System.Diagnostics.Debug.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.CompilerServices.VisualC .\System.Runtime.CompilerServices.VisualC.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Collections.NonGeneric .\System.Collections.NonGeneric.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Threading.Tasks.Parallel .\System.Threading.Tasks.Parallel.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a UIAutomationTypes .\UIAutomationTypes.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 System.Runtime.Loader .\System.Runtime.Loader.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a AvifFileType .\Bundled\AvifFileType\AvifFileType.dll, Version=1.1.30.0 DdsFileTypePlus .\Bundled\DDSFileTypePlus\DdsFileTypePlus.dll, Version=1.12.8.0 WebPFileType .\Bundled\WebPFileType\WebPFileType.dll, Version=1.3.21.0 PaintDotNet.Effects.Gpu .\PaintDotNet.Effects.Gpu.dll, Version=5.13.8830.42291 PaintDotNet.Effects .\PaintDotNet.Effects.dll, Version=5.13.8830.42291 PaintDotNet.Effects.Legacy .\PaintDotNet.Effects.Legacy.dll, Version=5.13.8830.42291 System.IO.Hashing .\System.IO.Hashing.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Runtime.Serialization.Formatters .\System.Runtime.Serialization.Formatters.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a Newtonsoft.Json .\Newtonsoft.Json.dll, Version=13.0.0.0, PublicKeyToken=30ad4fe6b2a6aeed System.Text.RegularExpressions .\System.Text.RegularExpressions.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Linq.Expressions .\System.Linq.Expressions.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.Numerics .\System.Runtime.Numerics.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.Intrinsics .\System.Runtime.Intrinsics.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 PhotoSauce.MagicScaler .\PhotoSauce.MagicScaler.dll, Version=0.13.2.0, PublicKeyToken=fc6b9b7b06809481 ComputeSharp.Core .\ComputeSharp.Core.dll, Version=2.1.0.0, PublicKeyToken=dc35fa229f6881d8 PointerToolkit.TerraFX.Interop.Windows .\PointerToolkit.TerraFX.Interop.Windows.dll, Version=10.0.22621.2 System.Reflection.MetadataLoadContext .\System.Reflection.MetadataLoadContext.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.IO.Compression .\System.IO.Compression.dll, Version=7.0.0.0, PublicKeyToken=b77a5c561934e089 Native modules 0 Quote
Rick Brewster Posted November 13 Posted November 13 Thanks @renier Try this: in Settings for 5.0.13, go to Settings -> Graphics and un-check the first option, "Use hardware acceleration for UI and canvas" Then, install 5.1 again. Does it work now? And please post the new diagnostics info from 5.1 if it does, I have added new information in there that may be useful. I'm getting Windows 10 set up in a virtual machine so I can hopefully test this ... Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
renier Posted November 13 Author Posted November 13 un-checked the option and used the auto update. it does not work & because the application is broken i cannot access the settings in 5.1. Quote
Rick Brewster Posted November 13 Posted November 13 I'm unable to recreate this myself. Would you be able to send me a "dump file" ? That will let me debug the state of the app. Start up 5.1, let it freeze up, and then follow the instructions here to create the dump file: Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
renier Posted November 13 Author Posted November 13 or the option to create dump is not there. i am not a power-user (sorry). Quote
Rick Brewster Posted November 13 Posted November 13 Is this a laptop that your work has provided? If so they may have removed that option, although I can't understand why or how It's also strange that your diagnostics showed "Native modules: 0". And I received a crash log from someone else that also says that 🤔 Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
Rick Brewster Posted November 13 Posted November 13 Task Manager does seem to show Paint.NET trying to use a lot of CPU time. So that means this is technically a "live lock" instead of a "dead lock", which is at least some information. Try starting Paint.NET using this command line: Edit: let's hold off on this for now, I'm not confident enough in this and it would be a permanent change You can do this by right-clicking on the Start menu, then clicking on Run, then paste that bolded text into there and click OK Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
renier Posted November 13 Author Posted November 13 Is this a laptop that your work has provided? yes it is. i left the office. i'll give the command line a try tomorrow morning. thanks though. Quote
ByronStout Posted November 13 Posted November 13 I posted on Reddit as I'm running Windows 11 and had the exact same experience. Downgraded to 5.0.13 and it works fine. If it helps, here is the Diagnostics (from the 5.0.13 version) Application paint.net 5.0.13 (Stable 5.13.8830.42291) Build Date Tuesday, March 5, 2024 Install type Classic Language: en-US DPI 1 (1.00x scale) UI/Canvas GPU True Rendering GPU 🚀 Performance (Intel(R) UHD Graphics) Remote session False Animations True Translucent windows True Windows Ink True OS Windows 11 Pro x64 (10.0.22631.0) Runtime .NET 7.0.16 x64 Physical Memory 32,486 MB (19,468 MB free) Paging File 37,350 MB (23,100 MB free) CPU Intel(R) Core(TM) i7-10610U CPU @ 1.80GHz Speed ~2304 MHz Cores / Threads 4 / 8 Features SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, AVX, AVX2 Monitor 1 Resolution 1920 x 1080, 59 Hz DPI 96 (1.00x scale) Coordinates (L=0, T=0, R=1920, B=1080) Bit depth 8 Color space RgbFullGamma22NoneP709 Connected to Intel(R) UHD Graphics Video Card Intel(R) UHD Graphics Hardware Acceleration Supported Dedicated Video RAM 128 MB Dedicated System RAM 0 MB Shared System RAM 16,243 MB Driver Version 31.0.101.2114 Vendor ID 0x8086 Device ID 0x9B41 Subsystem ID 0x22B417AA Revision 2 LUID 0x0002A6BF Flags AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption TriangleBoundary Compute Preemption ThreadBoundary Outputs 1 Feature Level Level_12_1 Features Doubles, ComputeShadersEtc DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precisions UInt8Normalized, UInt8NormalizedSrgb, UInt16Normalized, Float16, Float32 Maximum Bitmap Size 16384 Video Card Microsoft Basic Render Driver Hardware Acceleration N/A Dedicated Video RAM 0 MB Dedicated System RAM 0 MB Shared System RAM 16,243 MB Driver Version 10.0.22621.4249 Vendor ID 0x1414 Device ID 0x008C Subsystem ID 0x00000000 Revision 0 LUID 0x0002B0D8 Flags Software, AcgCompatible, SupportMonitoredFences, KeyedMutexConformance Graphics Preemption InstructionBoundary Compute Preemption InstructionBoundary Outputs 0 Feature Level Level_12_1 Features Doubles, ComputeShadersEtc DXGI Formats A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float Buffer Precisions UInt8Normalized, UInt8NormalizedSrgb, UInt16Normalized, Float16, Float32 Maximum Bitmap Size 8388608 Managed assemblies 94 System.Private.CoreLib .\System.Private.CoreLib.dll, Version=7.0.0.0, PublicKeyToken=7cec85d7bea7798e paintdotnet .\paintdotnet.dll, Version=5.13.8830.42291 System.Runtime .\System.Runtime.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Fundamentals .\PaintDotNet.Fundamentals.dll, Version=5.13.8830.42291 System.Windows.Forms .\System.Windows.Forms.dll, Version=7.0.0.0, PublicKeyToken=b77a5c561934e089 System.Diagnostics.Tracing .\System.Diagnostics.Tracing.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Threading.Thread .\System.Threading.Thread.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Base .\PaintDotNet.Base.dll, Version=5.13.8830.42291 PaintDotNet.Collections .\PaintDotNet.Collections.dll, Version=5.13.8830.42291 PaintDotNet.ComponentModel .\PaintDotNet.ComponentModel.dll, Version=5.13.8830.42291 PaintDotNet.Windows .\PaintDotNet.Windows.dll, Version=5.13.8830.42291 TerraFX.Interop.Windows .\TerraFX.Interop.Windows.dll, Version=10.0.22621.2, PublicKeyToken=35b01b53313a6f7e PaintDotNet.Primitives .\PaintDotNet.Primitives.dll, Version=5.13.8830.42291 System.Collections.Concurrent .\System.Collections.Concurrent.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Runtime .\PaintDotNet.Runtime.dll, Version=5.13.8830.42291 PointerToolkit .\PointerToolkit.dll, Version=1.0.0.0 System.Threading .\System.Threading.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.SystemLayer .\PaintDotNet.SystemLayer.dll, Version=5.13.8830.42291 PaintDotNet.Systrace .\PaintDotNet.Systrace.dll, Version=5.13.8830.42291 System.Diagnostics.Process .\System.Diagnostics.Process.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Private.Uri .\System.Private.Uri.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.ComponentModel.Primitives .\System.ComponentModel.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a WindowsBase .\WindowsBase.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 System.Windows.Forms.Primitives .\System.Windows.Forms.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b77a5c561934e089 PaintDotNet.ObjectModel .\PaintDotNet.ObjectModel.dll, Version=5.13.8830.42291 System.Runtime.InteropServices .\System.Runtime.InteropServices.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Collections .\System.Collections.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Drawing.Primitives .\System.Drawing.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Diagnostics.TraceSource .\System.Diagnostics.TraceSource.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a Microsoft.Win32.Primitives .\Microsoft.Win32.Primitives.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Text.Encoding.CodePages .\System.Text.Encoding.CodePages.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Core .\PaintDotNet.Core.dll, Version=5.13.8830.42291 PaintDotNet.Resources .\PaintDotNet.Resources.dll, Version=5.13.8830.42291 System.ObjectModel .\System.ObjectModel.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Data .\PaintDotNet.Data.dll, Version=5.13.8830.42291 PaintDotNet.Framework .\PaintDotNet.Framework.dll, Version=5.13.8830.42291 System.Configuration.ConfigurationManager .\System.Configuration.ConfigurationManager.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 CommunityToolkit.HighPerformance .\CommunityToolkit.HighPerformance.dll, Version=8.2.0.0, PublicKeyToken=4aff67a105548ee2 System.Threading.ThreadPool .\System.Threading.ThreadPool.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Collections.Specialized .\System.Collections.Specialized.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Xml.ReaderWriter .\System.Xml.ReaderWriter.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Private.Xml .\System.Private.Xml.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Net.WebClient .\System.Net.WebClient.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.ComponentModel.EventBasedAsync .\System.ComponentModel.EventBasedAsync.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Memory .\System.Memory.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.Text.Encoding.Extensions .\System.Text.Encoding.Extensions.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Windows.Framework .\PaintDotNet.Windows.Framework.dll, Version=5.13.8830.42291 PaintDotNet.UI .\PaintDotNet.UI.dll, Version=5.13.8830.42291 Microsoft.Win32.Registry .\Microsoft.Win32.Registry.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a Microsoft.Win32.SystemEvents .\Microsoft.Win32.SystemEvents.dll, 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PublicKeyToken=b03f5f7f11d50a3a System.Collections.NonGeneric .\System.Collections.NonGeneric.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a PaintDotNet.Effects.Core .\PaintDotNet.Effects.Core.dll, Version=5.13.8830.42291 Accessibility .\Accessibility.dll, Version=4.0.0.0, PublicKeyToken=31bf3856ad364e35 UIAutomationTypes .\UIAutomationTypes.dll, Version=7.0.0.0, PublicKeyToken=31bf3856ad364e35 System.Numerics.Vectors .\System.Numerics.Vectors.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Threading.Tasks.Parallel .\System.Threading.Tasks.Parallel.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.Loader .\System.Runtime.Loader.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a WebPFileType .\Bundled\WebPFileType\WebPFileType.dll, Version=1.3.21.0 DdsFileTypePlus .\Bundled\DDSFileTypePlus\DdsFileTypePlus.dll, Version=1.12.8.0 AvifFileType .\Bundled\AvifFileType\AvifFileType.dll, Version=1.1.30.0 PaintDotNet.Effects.Gpu .\PaintDotNet.Effects.Gpu.dll, Version=5.13.8830.42291 PaintDotNet.Effects .\PaintDotNet.Effects.dll, Version=5.13.8830.42291 PaintDotNet.Effects.Legacy .\PaintDotNet.Effects.Legacy.dll, Version=5.13.8830.42291 System.IO.Hashing .\System.IO.Hashing.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 Newtonsoft.Json .\Newtonsoft.Json.dll, Version=13.0.0.0, PublicKeyToken=30ad4fe6b2a6aeed System.Linq.Expressions .\System.Linq.Expressions.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.Numerics .\System.Runtime.Numerics.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.Serialization.Formatters .\System.Runtime.Serialization.Formatters.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Text.RegularExpressions .\System.Text.RegularExpressions.dll, Version=7.0.0.0, PublicKeyToken=b03f5f7f11d50a3a System.Runtime.Intrinsics .\System.Runtime.Intrinsics.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 PhotoSauce.MagicScaler .\PhotoSauce.MagicScaler.dll, Version=0.13.2.0, PublicKeyToken=fc6b9b7b06809481 ComputeSharp.Core .\ComputeSharp.Core.dll, Version=2.1.0.0, PublicKeyToken=dc35fa229f6881d8 PointerToolkit.TerraFX.Interop.Windows .\PointerToolkit.TerraFX.Interop.Windows.dll, Version=10.0.22621.2 System.Reflection.MetadataLoadContext .\System.Reflection.MetadataLoadContext.dll, Version=7.0.0.0, PublicKeyToken=cc7b13ffcd2ddd51 System.IO.Compression .\System.IO.Compression.dll, Version=7.0.0.0, PublicKeyToken=b77a5c561934e089 Native modules 0 Quote
Rick Brewster Posted November 13 Posted November 13 Thanks @ByronStout Would you be able to get me a dump file as described earlier in this thread? Every report of this so far is also saying "Native Modules ... 0" at the end, which is making this a lot harder to investigate. There might be some other software on your system that is injecting itself into the process (which is not necessary abnormal/bad), and which isn't working correctly with the new canvas rendering code. It could be something like screen recording/broadcasting software, or anything that draws on top of the app (I saw someone with dictation software that does this?), or GPU overclocking software, or a framerate overlay, or who knows. So that's my current guess so far, but I don't have enough information to say it's likely. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
ByronStout Posted November 13 Posted November 13 (edited) Sure - i re-installed 5.1 and created the dump file but it's 180MB zipped. Can you retrieve it from here (I set this up as an everyone share): https://brookdalecommcollege-my.sharepoint.com/:u:/g/personal/bstout1_my_brookdalecc_edu/EUNEWJgstfZLkyAZ3tYjRkQBhgQYi-Im20FePSIiDOA7TA?e=wfecZi And here is the screenshot for reference: Edited November 13 by ByronStout Quote
Rick Brewster Posted November 13 Posted November 13 13 minutes ago, ByronStout said: Can you retrieve it from here (I set this up as an everyone share): https://brookdalecommcollege-my.sharepoint.com/:u:/g/personal/bstout1_my_brookdalecc_edu/EUNEWJgstfZLkyAZ3tYjRkQBhgQYi-Im20FePSIiDOA7TA?e=wfecZi Thanks, I got the file! Looking at it now ... Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
Rick Brewster Posted November 13 Posted November 13 @ByronStout, it looks like you have an antivirus installed called "Sentinel One". I got a report of a hang exactly like this earlier in the beta/alpha, and they also had Sentinel One installed. Can you disable Sentinel One, or add paintdotnet.exe to its exclusion list? It seems like it might be incompatible with Paint.NET 5.1. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
nickm37 Posted November 13 Posted November 13 Same issue. Uninstalled, rebooted and tried reinstall 5.1. App unable to start correctly error. Downloaded 5.0.13 any cpu and got the same message. So I downloaded the x64 installer (since I have intel CPU) and got 5.0.13 installed and running successfully again. https://github.com/paintdotnet/release/releases/tag/v5.0.13 Quote
rf34 Posted November 13 Posted November 13 Can confirm that 5.0.13 works with SentinelOne, whereas latest does not Quote
Rick Brewster Posted November 13 Posted November 13 @nickm37 That's a different and known issue, it seems to be caused by having removed .NET Framework via "Turn Windows features on and off". Can you confirm that you've removed this? If so, can you re-enable .NET Framework 4.8 and see if things work now? (I still don't have actual confirmation of this yet) Just click Start when search for "Windows features" and you should be able to get to here: @rf34 Can you disable SentinelOne and see if 5.1 works? I'm hoping to get confirmation that this is a viable workaround. Unfortunately if it is SentinelOne then they will probably need to fix it on their end. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
ByronStout Posted November 13 Posted November 13 @Rick Brewster - sadly SentinelOne is enforced by my org and I cannot add exceptions or disable it. Good news is that I did try 5.1 out on a different laptop that is the same model Thinkpad (which doesn't have SentinelOne and is more personal use) and 5.1 works perfectly. And as mentioned above by @rf34 on the machine with SentinelOne (and Netskope) the older 5.0.13 works fine. Thank you for looking into the issues! I'm available if you need to test anything else out. 1 Quote
Rick Brewster Posted November 13 Posted November 13 Thanks for the confirmation @ByronStout -- I'll keep poking at this to find a resolution Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
Rick Brewster Posted November 13 Posted November 13 I did receive confirmation by e-mail (not from a forum member) that a startup crash was fixed by adding a Paint.NET exclusion to Sentinel One. Also, I posted about this on twitter https://twitter.com/rickbrewPDN/status/1856814013923168282 . Maybe I can get Sentinel One's attention. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
Rick Brewster Posted November 13 Posted November 13 This does indeed appear to be a bug in Sentinel One. It can affect other .NET apps as well, e.g. https://github.com/dotnet/runtime/issues/108144 Would someone be able to do a quick test? Sentinel One may be mucking with some of .NET's configuration via environment variables (see here and here). It's easy to check, open a command prompt (cmd.exe) and run "set DOTNET" (without quotes) to list any environment variables that start with "DOTNET". If you see DOTNET_TieredCompilation=0, then try doing a "set DOTNET_TieredCompilation=1" and then run Paint.NET from within that same cmd window e.g. "C:\Program Files\Paint.NET\paintdotnet.exe" this time with quotes If that works then I may be able to work around this in my code by setting the environment variable before booting up .NET (I use a custom apphost EXE). Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
Ken Caudell Posted November 13 Posted November 13 2 hours ago, Rick Brewster said: @ByronStout, it looks like you have an antivirus installed called "Sentinel One". I got a report of a hang exactly like this earlier in the beta/alpha, and they also had Sentinel One installed. Can you disable Sentinel One, or add paintdotnet.exe to its exclusion list? It seems like it might be incompatible with Paint.NET 5.1. I'm having the same issue, Dell Laptop, i9, blah blah blah, W11 Pro. Yes, we're running SentinelOne AI AV, disabling it is not an option. I can reach out to our vendor and work with S1 on getting the false positive issues resolved but S1 cannot be disabled. Ken Quote
Rick Brewster Posted November 13 Posted November 13 @Ken Caudell yeah I understand most folks can't disable it. Did you try the potential workaround I listed in my comment just before yours? Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html
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