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135boomer

Scanner not recognized

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How do I get the Acquire function to recognize my Cannon CanoScan D123OU scanner? Currently Paint.net only recognizes my HP Office jet 5500. However, all my other programs recognize both the HP and the CanoScan. :?

Thanks

Dave

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Your scanner doesn't support Windows Image Acquisition on which Paint.NET is based, so your cannot acquire with it on this app.

EDIT:

Why can't I scan or print?

There are three possible reasons. One is that you're using Windows 2000. We use WIA v2.0 (Windows Image Acquisition) for our printing and scanning functionality, and this is a system component that is not available unless you have Windows XP SP1 or later installed.

Second, if you can't scan, then maybe your scanner doesn't support WIA. You can check to see if you scanner supports WIA by verifying that it shows up in the "Scanners and Cameras" control panel. Some scanners or cameras require that special software or drivers be installed before they work with WIA.

Lastly, if you are running Windows Server 2003 you should know that the Windows Image Acquisition system service is not enabled by default. Simply set it to "Automatic" and it should work.

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Second, if you can't scan, then maybe your scanner doesn't support WIA. You can check to see if you scanner supports WIA by verifying that it shows up in the "Scanners and Cameras" control panel. Some scanners or cameras require that special software or drivers be installed before they work with WIA.

Can you provide more info on the above quote? I am currently running Windows XP Home and I just installed the latest driver for the CanoScan. The D1230u scanner does not show up in the "Scanner and Cameras" control panel. Where would I find these drivers for WIA?

Thanks

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Hi,

i have a Agfa SnapScan e25, it shows up in the Scanners and Cameras folder in Control Panel, works normal in other programs, no errors but 'acquire' is greyed out in paint.net 3.01 :!: Any hints :?:

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