Installation issue

[mpoirier]

Hello!

I have been using Paint.net for a long time without problem.
This latest version gives an error 1603 when trying to install and will not not go further.
I uninstalled previous version and removed all related folders and registry key. Still will not install...

Unfortunately now I get same error with version 4.3.11... 😞

Windows 10 PRO up to date.

Any idea ?

 

Thanks !

[toe_head2001]

Hi @mpoirier

 

Sounds like you have an existing paint.net installation that has become broken. Please use this utility to remove the broken installation:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

 

Afterwards, you should be able to install paint.net anew.

[mpoirier]

Wow, what a fast response !!! Thanks !!!

 

I ran the diag app and it supposedly removed some corrupt registry keys...

 

Unfortunately I get same error 1603 trying to install v4.3.12.

 

What is the meaning of error 1603 ?

 

 

[toe_head2001]

5 minutes ago, mpoirier said:

What is the meaning of error 1603 ?

 

It means an Error (any fatal error) occurred during installation.

 

To see the specific error code/message, you have to run the MSI with verbose logging.

If you're technically inclined and comfortable with that, here's the command:

msiexec /i paint.net.4.3.12.winmsi.x64.msi /L*V %UserProfile%\Desktop\pdn.log

 

As you can see, it will place a log file on your desktop.

 

The needed MSI file can be found here:

https://github.com/paintdotnet/release/releases

 

MSI error code can be found here:

https://docs.microsoft.com/en-us/windows/win32/msi/error-codes

[mpoirier]

Tried the MSI file, but no luck...

 

Attached the LOG file as ZIP. ( several errors but none in 16xx range...

 

I got scared and re-installed successfuly some apps (Notepad++, Git, WinDiff...) just to be sure it is not my system that prevents installs...

 

 

pdn.zip

[toe_head2001]

I see this in the log:

DEBUG: Error 2203:  Database: C:\WINDOWS\Installer\inprogressinstallinfo.ipi. Cannot open database file. System error -2147287037

 

Do you have any sort of third-party anti-malware software running? Those can interfere with installations sometimes.

 

25 minutes ago, mpoirier said:

I got scared and re-installed successfuly some apps (Notepad++, Git, WinDiff...)

 

I don't think any of those actually use the Windows Installer (MSI).  For example, I know Notepad++ uses an NSIS installer.

[mpoirier]

You are right !

 

All MSI files display same problem ! Will investigate...

 

I guess your exe installer downloads a MSI installer file ?

 

Thanks again !

 

[mpoirier]

Actually, all MSI install files just refused to install !

Reinstalled Windows and it fixed the MSI issue...