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can't install paint.net -- website error / SSL issues


IDontKnow
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so i wanted to download paint.net and when i opened the downloader it was stuck the progress bar wasnt moving at all and when i tried to cancel it the cancel button turned gray but nothing happened and then i tried pressing x and nothing happened should i end the task with task manager or what?

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12 minutes ago, Rick Brewster said:

Try again. The web server may have just been lagging, but it worked for me just now.

i've tried multiple times in the last hour and the same thing happends.

Also it takes quite a while "downloading it" aprox 10 minutes and it just keeps giving me this error.

 image.png.573f018c59a7d6e9d41897fad6498f92.png

Edited by FenderXx21
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I just renewed the website's SSL certificate and your computer may be mixing up its cache for this.

 

You can try a few things,

 

1) First, open up https://www.getpaint.net/updates/v9/manifest.os1000.x64.json in a regular web browser (in other words, just click on that link). If it loads fine and you see a bunch of text (instead of an error), then the website itself is working fine. If you get an error, reload/refresh the page, which is usually enough to tell the browser to reset the cache.

 

2) If you still can't get the installer to work after doing that, try restarting your computer. Sometimes this is enough to reset the incorrect caching.

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

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35 minutes ago, Rick Brewster said:

I just renewed the website's SSL certificate and your computer may be mixing up its cache for this.

 

You can try a few things,

 

1) First, open up https://www.getpaint.net/updates/v9/manifest.os1000.x64.json in a regular web browser (in other words, just click on that link). If it loads fine and you see a bunch of text (instead of an error), then the website itself is working fine. If you get an error, reload/refresh the page, which is usually enough to tell the browser to reset the cache.

 

2) If you still can't get the installer to work after doing that, try restarting your computer. Sometimes this is enough to reset the incorrect caching.

i did what you said in the first step and the link worked fine with no errors but the installer still didn't so i tried restarting my pc and again it still didn't work also tried resetting the cache by pressing Ctrl+Shift+R and still nothing

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Having the same issue as everyone else, everytime i try to download paint.net it gives me a installation error. The progress bar doesn't even move. (Windows 11)

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21 hours ago, Rick Brewster said:

 

That's not what's happening here -- this is just a network error. @IDontKnow may have a bad network connection, or a firewall that's interfering.

so i should just temporarily disable my firewall? because my network connection is fine 

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2 hours ago, IDontKnow said:

so i should just temporarily disable my firewall? because my network connection is fine 

 

I'm not sure if that's the right solution but you can try it out and tell us if it works.

 

I'm inclined to think there's something wrong with the way I installed the new SSL certificate. That stuff is super confusing, as my hosting provider doesn't have a nice simple solution like LetsEncrypt.

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

forumSig_bmwE60.jpg

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  • Rick Brewster changed the title to can't install paint.net -- website error / SSL issues

I've merged all of these threads together so we have 1 place to discuss and figure this out

 

I just installed a new CA certificate on the websites (getpaint.net and dotpdn.com). Hopefully that's all that's needed, but I'm flying a bit blind here so we'll see.

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

forumSig_bmwE60.jpg

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There seems to be some pretty bad problems with the website host right now. I've been having intermittent issues for awhile, I think it's just time for a new hosting provider.

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

forumSig_bmwE60.jpg

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  • Solution

For now everyone can install using the offline installer available here: https://github.com/paintdotnet/release/releases

 

You almost certainly want the "x64" installer unless you're on a 32-bit "x86" system. (It will let you know if you downloaded the wrong one, you can't actually cause any harm.)

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

forumSig_bmwE60.jpg

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I've migrated getpaint.net and dotpdn.com over to new hosting. The DNS will take "time" to propagate, with the amount of time depending on the local system and the ISP, and everything in-between. Up to 72 hours, so I hear.

 

My phone, via AT&T's LTE network, already has dotpdn.com's new DNS, but my PC does not. getpaint.net was changed over a few hours later so there's more waiting involved.

 

Hopefully this will all just flush out over the next day or two.

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

forumSig_bmwE60.jpg

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Also, with regards to the downloader sitting there spinning the progress bar for 10 minutes and not letting you cancel it, I'm working on a fix for that as well. That should not have been happening -- at worst it should have responded within 30 seconds.

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

forumSig_bmwE60.jpg

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