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can't install paint.net -- website error / SSL issues


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so i wanted to download paint.net and when i opened the downloader it was stuck the progress bar wasnt moving at all and when i tried to cancel it the cancel button turned gray but nothing happened and then i tried pressing x and nothing happened should i end the task with task manager or what?

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Sounds like you have an existing paint.net installation that has become broken. Please use this utility to remove the broken installation:

 

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

 

Afterwards, you should be able to install paint.net anew.

30b8T8B.gif

How I made Jennifer & Halle in Paint.net

My Gallery | My Deviant Art

"Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon.

 
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Posted (edited)
47 minutes ago, Pixey said:

Sounds like you have an existing paint.net installation that has become broken. Please use this utility to remove the broken installation:

 

 

 

 

 

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

 

 

 

 

 

Afterwards, you should be able to install paint.net anew.

 

 

Hi, brand new Windows 10 installation here, same error as OP so that's possibly not going to be the OP's issue. If I find anything useful I'll post here.

Edited by Miggi
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1 hour ago, Pixey said:

Sounds like you have an existing paint.net installation that has become broken. Please use this utility to remove the broken installation:

 

 

 

 

 

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

 

 

 

 

 

Afterwards, you should be able to install paint.net anew.

 

 

 

That's not what's happening here -- this is just a network error. @IDontKnow may have a bad network connection, or a firewall that's interfering.

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

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Posted (edited)
12 minutes ago, Rick Brewster said:

Try again. The web server may have just been lagging, but it worked for me just now.

i've tried multiple times in the last hour and the same thing happends.

Also it takes quite a while "downloading it" aprox 10 minutes and it just keeps giving me this error.

 image.png.573f018c59a7d6e9d41897fad6498f92.png

Edited by FenderXx21
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I just renewed the website's SSL certificate and your computer may be mixing up its cache for this.

 

You can try a few things,

 

1) First, open up https://www.getpaint.net/updates/v9/manifest.os1000.x64.json in a regular web browser (in other words, just click on that link). If it loads fine and you see a bunch of text (instead of an error), then the website itself is working fine. If you get an error, reload/refresh the page, which is usually enough to tell the browser to reset the cache.

 

2) If you still can't get the installer to work after doing that, try restarting your computer. Sometimes this is enough to reset the incorrect caching.

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

forumSig_bmwE60.jpg

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35 minutes ago, Rick Brewster said:

I just renewed the website's SSL certificate and your computer may be mixing up its cache for this.

 

You can try a few things,

 

1) First, open up https://www.getpaint.net/updates/v9/manifest.os1000.x64.json in a regular web browser (in other words, just click on that link). If it loads fine and you see a bunch of text (instead of an error), then the website itself is working fine. If you get an error, reload/refresh the page, which is usually enough to tell the browser to reset the cache.

 

2) If you still can't get the installer to work after doing that, try restarting your computer. Sometimes this is enough to reset the incorrect caching.

i did what you said in the first step and the link worked fine with no errors but the installer still didn't so i tried restarting my pc and again it still didn't work also tried resetting the cache by pressing Ctrl+Shift+R and still nothing

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10 hours ago, Rick Brewster said:

I just renewed the website's SSL certificate and your computer may be mixing up its cache for this.

 

You can try a few things,

 

1) First, open up https://www.getpaint.net/updates/v9/manifest.os1000.x64.json in a regular web browser (in other words, just click on that link). If it loads fine and you see a bunch of text (instead of an error), then the website itself is working fine. If you get an error, reload/refresh the page, which is usually enough to tell the browser to reset the cache.

 

2) If you still can't get the installer to work after doing that, try restarting your computer. Sometimes this is enough to reset the incorrect caching.

I can't install paint.net 4.3.11
Error installing paint.net 4.3.11
Windows 7 system

Bug.jpg

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3 hours ago, AlexHang said:

can't use windows 10 on my computer

Can't install paint.net now without using windows10 system?

 

These are the requirements:

 

https://www.getpaint.net/doc/latest/SystemRequirements.html

30b8T8B.gif

How I made Jennifer & Halle in Paint.net

My Gallery | My Deviant Art

"Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon.

 
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21 hours ago, Rick Brewster said:

 

That's not what's happening here -- this is just a network error. @IDontKnow may have a bad network connection, or a firewall that's interfering.

so i should just temporarily disable my firewall? because my network connection is fine 

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  • Rick Brewster changed the title to can't install paint.net -- website error / SSL issues

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