N1nDr0id Posted May 30 Share Posted May 30 In the past, updates worked fine, but recently I tried to update to the current version, and the installer failed, giving me a 1603 fatal error. I thought nothing of it and tried to start paint.net again, only to see that my installation was all but wiped from my drive. I tried installing again using the various installers (the web one, the regular installer, the .MSI installer), and none of them were able to install, with all of them failing to this 1603 fatal error. I've tried the Microsoft tool that's been linked in countless other examples of this issue, but every time I run it and click either Install or Uninstall, paint.net doesn't show up in the list. I have no idea what else I can do to try and get the program running on my machine again. Quote Link to comment Share on other sites More sharing options...
Pixey Posted May 30 Share Posted May 30 If you are sure that this tool did not work: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d Then try to install from the offline installer: https://github.com/paintdotnet/release/releases Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
N1nDr0id Posted May 30 Author Share Posted May 30 Tried to run the tool and paint.net doesn't show up at all. I've tried the regular installer and the msi installer for my 64-bit machine and they both throw the same error. Should I try the portable one, or try installing the 32-bit version? Quote Link to comment Share on other sites More sharing options...
Pixey Posted May 30 Share Posted May 30 Yes, try the portable one. Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
N1nDr0id Posted May 30 Author Share Posted May 30 Okay, that one works since it's the portable version, which doesn't need to be installed. But, this doesn't solve the issue with actually installing the program, unfortunately. Is there anything else I can do, or am I stuck with the portable version? Quote Link to comment Share on other sites More sharing options...
Pixey Posted May 30 Share Posted May 30 1 minute ago, N1nDr0id said: or am I stuck with the portable version? An Admin will be able to answer that question for you soon. 1 Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
toe_head2001 Posted May 30 Share Posted May 30 31 minutes ago, N1nDr0id said: ... and the msi installer ... Try running the MSI with verbose logging. It will probably tell you why it's failing. msiexec /i paint.net.4.3.11.winmsi.x64.msi /L*V %UserProfile%\Desktop\pdn.log Quote My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
N1nDr0id Posted May 30 Author Share Posted May 30 53 minutes ago, toe_head2001 said: Try running the MSI with verbose logging. It will probably tell you why it's failing. msiexec /i paint.net.4.3.11.winmsi.x64.msi /L*V %UserProfile%\Desktop\pdn.log The log file is too big for the 256kb upload size, and it's too big for pastebin, so I've uploaded it to dropbox. https://www.dropbox.com/s/k5qqf3jmri1uqtl/pdn.log?dl=0 Quote Link to comment Share on other sites More sharing options...
Rick Brewster Posted May 30 Share Posted May 30 MSI (s) (64:5C) [15:43:09:797]: Executing op: CustomActionSchedule(Action=_...si_x64_scd_aot_paintdotnet_exe,ActionType=3602,Source=C:\Program Files\paint.net\paintdotnet.exe,Target=/setupActions /install DESKTOPSHORTCUT=1 PDNUPDATING= SKIPCLEANUP= "PROGRAMSGROUP=" /disablePGO /skipEstablishNVProfile /skipRepairAttempt,) MSI (s) (64:5C) [15:43:09:797]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0) MSI (s) (64:5C) [15:43:09:799]: Note: 1: 2265 2: 3: -2147287035 MSI (s) (64:5C) [15:43:09:799]: User policy value 'DisableRollback' is 0 MSI (s) (64:5C) [15:43:09:799]: Machine policy value 'DisableRollback' is 0 MSI (s) (64:5C) [15:43:09:800]: Note: 1: 2265 2: 3: -2147287035 MSI (s) (64:C8) [15:43:09:802]: System Environment : Client has accepted UAC prompt CustomAction _...si_x64_scd_aot_paintdotnet_exe returned actual error code -2147024891 (note this may not be 100% accurate if translation happened inside sandbox) @N1nDr0id, do you have a file in %TEMP% called pdnSetupActionsInstall.log? Please post that file The error code, -2147024891, is 0x80070005 in hex, also known as E_ACCESSDENIED, so it's not able to read or write something that's important. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
N1nDr0id Posted May 30 Author Share Posted May 30 @Rick Brewster I don't, no. I've got PdnMsiInstall.log and pdmSetupShim.log, but not pdnSetupActionsInstall.log. Is there any indication as to what it's having trouble reading/writing? Quote Link to comment Share on other sites More sharing options...
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