Paint.net keeps crashing when using Adjustments

[cl53dover]

I'm not sure if it's a plugin-based issue, something with my hardware, or just Paint.net itself, but If I attempt any sort of adjustment such as brightness/contrast, hue/saturation, etc, it will freeze for a few seconds, and then completely crash, without any sort of trace in the crash logs.

I've attempted to reinstall the program a handful of times, clearing the cache, but to no avail.

I'm not sure if this helps, but I have attached diagnostics information here. It's currently version 4.3.10 if that means anything.



 

PDNDiagnostics.txt

[Rick Brewster]

Looks like you also have A-Volute installed on Windows 11. See here, 

 

[cl53dover]

10 hours ago, Rick Brewster said:

Looks like you also have A-Volute installed on Windows 11. See here, 

 

I've uninstalled the Nahmic software linked with the A-Volute, and the issue is still persisting.

[Rick Brewster]

Do you have any other apps where this is happening? (if you look at the thread I linked, there's more to it than just "try removing A-Volute", but that may not have been clear since I only linked to that one comment)

 

Did you recently upgrade to Windows 11? Are you using any software that modifies Windows, such as to change the start menu, the task bar, window theming, etc? Those often cause troubles like this.

[cl53dover]

12 hours ago, Rick Brewster said:

Do you have any other apps where this is happening? (if you look at the thread I linked, there's more to it than just "try removing A-Volute", but that may not have been clear since I only linked to that one comment)

 

Did you recently upgrade to Windows 11? Are you using any software that modifies Windows, such as to change the start menu, the task bar, window theming, etc? Those often cause troubles like this.

This is a newer computer, So it came with Windows 11, But I don't have any programs that alter the menu, taskbar, or theming of Windows.

And this is the only application it happens in.

 

Edited March 24, 2022 by cl53dover

[Pixey]

@cl53dover did you ever look for a crash log here?   C:\Users\Your name\AppData\Local\paint.net\Crash Logs

[toe_head2001]

Right after the paint.net crashes, please open the Windows' Event Viewer and look in the Application log. (Event Viewer -> Windows Logs -> Application)

The items should be sorted by datetime, so the most recent item should be at the top of the list.

[cl53dover]

16 minutes ago, Pixey said:

@cl53dover did you ever look for a crash log here?   C:\Users\Your name\AppData\Local\paint.net\Crash Logs

Tried to look for them earlier, But every crash just leaves the Crash logs blank.

[cl53dover]

8 minutes ago, toe_head2001 said:

Right after the paint.net crashes, please open the Windows' Event Viewer and look in the Application log. (Event Viewer -> Windows Logs -> Application)

The items should be sorted by datetime, so the most recent item should be at the top of the list.

I've just tried this, here is the exact application error message it gives me.

"Faulting application name: paintdotnet.exe, version: 4.310.8103.32785, time stamp: 0x6216d2c0
Faulting module name: ntdll.dll, version: 10.0.22000.527, time stamp: 0x931cda92
Exception code: 0xc0000374"

[toe_head2001]

Please go into the Paint.NET settings and uncheck 'Hardware accelerated rending (GPU)' .

 

[Rick Brewster]

There are two more things I can think of that are worth trying:

 

1) Run Paint.NET with plugins disabled. You can do this from the Windows Run dialog (WinKey+R, or right-click Start and then Run) by typing paintdotnet:/disablePlugins and clicking OK. (make sure Paint.NET is closed first) If the crashing goes away, then one of your plugins is at fault somehow.

 

2) This one's more advanced. It might get us a crash log. Same as #1 for the Run dialog, but use this command to start Paint.NET: paintdotnet:/setenv:COMPlus_legacyCorruptedStateExceptionsPolicy=1

[cl53dover]

1 hour ago, toe_head2001 said:

Please go into the Paint.NET settings and uncheck 'Hardware accelerated rending (GPU)' .

 

I disabled it, and it continues to crash.

[cl53dover]

30 minutes ago, Rick Brewster said:

There are two more things I can think of that are worth trying:

 

1) Run Paint.NET with plugins disabled. You can do this from the Windows Run dialog (WinKey+R, or right-click Start and then Run) by typing paintdotnet:/disablePlugins and clicking OK. (make sure Paint.NET is closed first) If the crashing goes away, then one of your plugins is at fault somehow.

 

2) This one's more advanced. It might get us a crash log. Same as #1 for the Run dialog, but use this command to start Paint.NET: paintdotnet:/setenv:COMPlus_legacyCorruptedStateExceptionsPolicy=1

With the first option, the issue still persisted and crashed again.

With the second option, it again continued to crash without a crash log.

 

[Rick Brewster]

My next guess is that there's a corrupt file somewhere in the system. You already said you reinstalled the app, so I doubt it's that.

 

Look into running chkdsk and sfc /scannow, which are built-in Windows utilities. Easy to find info on these online.

[cl53dover]

35 minutes ago, Rick Brewster said:

My next guess is that there's a corrupt file somewhere in the system. You already said you reinstalled the app, so I doubt it's that.

 

Look into running chkdsk and sfc /scannow, which are built-in Windows utilities. Easy to find info on these online.

So, I've gone through the entire system and scanned everything, and I couldn't find anything that was wrong, I was returned with 0 corrupted files or bad sectors.