Paint.net keeps crashing my pc.

[Bardooo]

Any fix?

[Rick Brewster]

We need more details (we're not psychic!). What are you doing when it crashes? Is there a crash log? If there's a crash log, we need the crash log.

[Bardooo]

Sorry, it crashes when working on a map that is 5616 by 2161 and has 8 layers. It seems to crash randomly when working on it and no crash log is being saved in the folder, the last crashlog was in November of 2020. 

[toe_head2001]

Please post the diagnostic information found within paint.net.

 

Settings -> Diagnostics -> Copy to clipboard.

 

[Bardooo]

Application    paint.net 4.1.5 (Final 4.105.6913.325)
Build Date    Wednesday, December 5, 2018
Install type    Classic
    
Hardware accelerated rendering (GPU)    True
Animations    True
DPI    96.00 (1.00x scale)
Language    en-US
    
OS    Windows 10 Pro x64 (10.0.19042.0) (0x30)
.NET Runtime    4.0.30319.42000
Physical Memory    16,277 MB
    
CPU    AMD Ryzen 5 1400 Quad-Core Processor           
    Speed    ~3194 MHz
    Cores / Threads    4 / 8
    Features    SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, AVX, AVX2
    
Video Card    NVIDIA GeForce GTX 1660
    Dedicated Video RAM    5,991 MB
    Dedicated System RAM    0 MB
    Shared System RAM    8,138 MB
    Vendor ID    0x10DE
    Device ID    0x2184
    Subsystem ID    0x554319DA
    Revision    161
    LUID    0x0000C82A
    Flags    AcgCompatible, SupportMonitoredFences, KeyedMutexConformance
    Graphics Preemption    PixelBoundary
    Compute Preemption    DispatchBoundary
    Outputs    1
    Feature Level    Direct3D_12_1
    DXGI Formats    A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float
    Buffer Precision    UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc
    
Video Card    Microsoft Basic Render Driver
    Dedicated Video RAM    0 MB
    Dedicated System RAM    0 MB
    Shared System RAM    8,138 MB
    Vendor ID    0x1414
    Device ID    0x008C
    Subsystem ID    0x00000000
    Revision    0
    LUID    0x0000D42D
    Flags    Software, AcgCompatible, SupportMonitoredFences, KeyedMutexConformance
    Graphics Preemption    InstructionBoundary
    Compute Preemption    InstructionBoundary
    Outputs    0
    Feature Level    Direct3D_12_1
    DXGI Formats    A8_UNorm, B8G8R8A8_UNorm, R16G16B16A16_UNorm, R16G16B16A16_Float, R32G32B32A32_Float
    Buffer Precision    UNorm8bpc, UNorm8bpcSrgb, UNorm16bpc, Float16bpc, Float32bpc

[toe_head2001]

15 minutes ago, Bardooo said:

Application    paint.net 4.1.5 (Final 4.105.6913.325)
Build Date    Wednesday, December 5, 2018

 

Please install the most recent version of Paint.NET.

[Rick Brewster]

Yeah, 4.1.5 is super ancient. Make sure you enable the updater in Settings -> Updates, and install updates as they are offered to you.

[Bardooo]

Thanks for the help, so far so good.