Crash with Paint.NET rulers

[rgrwng]

i have a similar issue. Using windows 8, and the program opens, then immediately closes/crashes with a "has encountered a problem and needs to close" message.

 

i have tried uninstalling and reinstalling paint.net, and i cannot seem to find a previous version to try . i will search my backups for one.

 

From one of my crash logs, pdncrash.6

This text file was created because paint.net crashed. Please e-mail this to crashlog4@getpaint.net so we can diagnose and fix the problem.

Application version: paint.net 4.0 (Final 4.0.5288.36565)
Time of crash: 7/8/2014 9:07:07 AM
Application uptime: 00:00:00.4010119
Application state: Running
Working set: 67,280 KiB
Install directory: C:\Program Files\paint.net
Current directory: C:\Program Files\paint.net
OS Version: 6.3.9600.0 Workstation x64
.NET version: CLR 4.0.30319.34014 x64, FX 4.0 4.5
Processor: 12x "Intel® Core i7 CPU         970  @ 3.20GHz" @ ~3204MHz (DEP, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2)
Physical memory: 24567 MB
Hardware acceleration: True
Video card: AMD Radeon HD 7900 Series, Microsoft Basic Render Driver
UI animations: True
UI DPI: 96.00 dpi (1.00x scale)
UI theme: Aero/Aero + DWM (Aero.msstyles)
Updates: True, 7/5/2014
Locale: pdnr.c: en-US, hklm: en-US, hkcu: en-US, cc: en-US, cuic: en-US

Exception details:
System.Collections.Generic.KeyNotFoundException: Calibri, Segoe UI, Arial
   at PaintDotNet.DirectWrite.FontMapExtensions.GetFontProperties(IFontMap fontMap, IEnumerable`1 namesToTry) in D:\src\pdn\paintdotnet\src\Core\DirectWrite\FontMapExtensions.cs:line 46
   at PaintDotNet.Controls.Ruler.<.ctor>b__0() in D:\src\pdn\paintdotnet\src\PaintDotNet\Controls\Ruler.cs:line 307
   at System.Lazy`1.CreateValue()
   at System.Lazy`1.LazyInitValue()
   at PaintDotNet.LazyExtensions.PrefetchHelper`1.PrefetchWithContinuationCallback(Object lazyAndContinuationObj) in D:\src\pdn\paintdotnet\src\Base\LazyExtensions.cs:line 30
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()

Managed assemblies:
    mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll
    PaintDotNet, Version=4.0.5288.36565, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.exe
    PaintDotNet.Base, Version=4.0.5288.36565, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Base.dll
    System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll
    WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\WindowsBase\v4.0_4.0.0.0__31bf3856ad364e35\WindowsBase.dll
    System.Drawing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Drawing\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll
    PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.dll
    PresentationCore, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_64\PresentationCore\v4.0_4.0.0.0__31bf3856ad364e35\PresentationCore.dll
    System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll
    PaintDotNet.Core, Version=4.0.5288.36565, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Core.dll
    System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Windows.Forms\v4.0_4.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
    PaintDotNet.SystemLayer, Version=4.0.5288.36565, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.dll
    PaintDotNet.Framework, Version=4.0.5288.36565, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Framework.dll
    PaintDotNet.Resources, Version=4.0.5288.36565, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Resources.dll
    PaintDotNet.Data, Version=4.0.5288.36565, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Data.dll
    PaintDotNet.Effects, Version=4.0.5288.36565, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Effects.dll
    PaintDotNet.SystemLayer.Native.x64, Version=4.0.5288.36565, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.Native.x64.dll
    System.Xaml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Xaml\v4.0_4.0.0.0__b77a5c561934e089\System.Xaml.dll
    System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll

Native modules:
    C:\Program Files\Paint.NET\PaintDotNet.exe, version=4.0.5288.36565
    C:\WINDOWS\SYSTEM32\ntdll.dll, version=6.3.9600.17031 (winblue_gdr.140221-1952)
    C:\WINDOWS\SYSTEM32\MSCOREE.DLL, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\system32\KERNEL32.dll, version=6.3.9600.17031 (winblue_gdr.140221-1952)
    C:\WINDOWS\system32\KERNELBASE.dll, version=6.3.9600.17031 (winblue_gdr.140221-1952)
    C:\WINDOWS\system32\ADVAPI32.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\system32\msvcrt.dll, version=7.0.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\sechost.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\system32\RPCRT4.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll, version=4.0.30319.34014 built by: FX45W81RTMGDR
    C:\WINDOWS\system32\SHLWAPI.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\combase.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\system32\USER32.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\system32\GDI32.dll, version=6.3.9600.17111 (winblue_gdr.140429-1523)
    C:\WINDOWS\system32\IMM32.DLL, version=6.3.9600.17031 (winblue_gdr.140221-1952)
    C:\WINDOWS\system32\MSCTF.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll, version=4.0.30319.34014 built by: FX45W81RTMGDR
    C:\WINDOWS\SYSTEM32\MSVCR120_CLR0400.dll, version=12.00.20806.33440 built by: FX45W81RTMREL
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\a20cafac04a2e9b3bcb5ec4d674775e5\mscorlib.ni.dll, version=4.0.30319.34014 built by: FX45W81RTMGDR
    C:\WINDOWS\system32\ole32.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\kernel.appcore.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\CRYPTBASE.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll, version=6.3.9600.17031 (winblue_gdr.140221-1952)
    C:\WINDOWS\system32\uxtheme.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\10e3367d9097070044e05c2825a4a1e9\System.ni.dll, version=4.0.30319.34003 built by: FX45W81RTMGDR
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\WindowsBase\fbfdc2935a4c1e34bec335d2cf21d303\WindowsBase.ni.dll, version=4.0.30319.34004 built by: FX45W81RTMGDR
    C:\WINDOWS\SYSTEM32\CRYPTSP.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\system32\rsaenh.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\bcrypt.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\7b48e37359be1aebd4e9f302040d517d\System.Drawing.ni.dll, version=4.0.30319.33440 built by: FX45W81RTMREL
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PresentationCore\71df43fcb7a7745ef38a6ce40ff33c2d\PresentationCore.ni.dll, version=4.0.30319.34004 built by: FX45W81RTMGDR
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\37aa83ffa60682e364b3caea876452c9\PresentationFramework.ni.dll, version=4.0.30319.34004
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\4c30ba993ce1f4d74c3fe26ffa9cd4a4\System.Core.ni.dll, version=4.0.30319.33440 built by: FX45W81RTMREL
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet.Base\ac64f8c6b22cb55722ac12f710a12199\PaintDotNet.Base.ni.dll, version=4.0.5288.36565
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\00d5b8fae6d70bea4fe037311f3ee7e6\System.Windows.Forms.ni.dll, version=4.0.30319.33440 built by: FX45W81RTMREL
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet500b2e4f#\a85a9a6efad9f39fbab93f14b6adc4ad\PaintDotNet.SystemLayer.ni.dll, version=4.0.5288.36565
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet.Core\4fb99d52186ac319af837b2369cea4e2\PaintDotNet.Core.ni.dll, version=4.0.5288.36565
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet26779e70#\46ca3a0005c086fcf1860afd052886eb\PaintDotNet.Resources.ni.dll, version=4.0.5288.36565
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet7afaaa15#\42dbb3c82d612ce4296050146aa7ef90\PaintDotNet.Framework.ni.dll, version=4.0.5288.36565
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet.Data\f49fc6566d4986869ed28946bc014bab\PaintDotNet.Data.ni.dll, version=4.0.5288.36565
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet.Effects\f0b871c9e21fc9c978643f5be86fb60b\PaintDotNet.Effects.ni.dll, version=4.0.5288.36565
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNet\219e0df084b9b97a7be6d46ea747eab3\PaintDotNet.ni.exe, version=4.0.5288.36565
    C:\WINDOWS\SYSTEM32\dwrite.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll, version=4.0.30319.33440 built by: FX45W81RTMREL
    C:\WINDOWS\system32\OLEAUT32.dll, version=6.3.9600.16506
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll, version=4.0.30319.33440 built by: FX45W81RTMREL
    C:\WINDOWS\system32\shell32.dll, version=6.3.9600.17031 (winblue_gdr.140221-1952)
    C:\WINDOWS\SYSTEM32\SHCORE.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll, version=4.0.30319.34014 built by: FX45W81RTMGDR
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PaintDotNetc8826574#\43c9657e748f576f869b8edd8af1f4d4\PaintDotNet.SystemLayer.Native.x64.ni.dll, version=4.0
    C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.Native.x64.dll, version=4.0
    C:\WINDOWS\SYSTEM32\MSVCR100.dll, version=10.00.40219.325
    C:\WINDOWS\SYSTEM32\VCOMP100.DLL, version=10.00.40219.325 built by: SP1LDR
    C:\WINDOWS\SYSTEM32\MSVCP100.dll, version=10.00.40219.325
    C:\WINDOWS\SYSTEM32\PROPSYS.dll, version=7.00.9600.17031 (winblue_gdr.140221-1952)
    C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.17056_none_932f2645474c8242\gdiplus.dll, version=6.3.9600.17055 (winblue_gdr.140318-1651)
    C:\WINDOWS\system32\dxgi.dll, version=6.3.9600.17041 (winblue_gdr.140305-1710)
    C:\WINDOWS\SYSTEM32\profapi.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\clbcatq.dll, version=2001.12.10530.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\System32\UIAnimation.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\system32\dwmapi.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\version.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1\comctl32.dll, version=6.10 (winblue_rtm.130821-1623)
    C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.16384_none_34a8918f959016ea\comctl32.dll, version=6.10 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\WindowsCodecs.dll, version=6.3.9600.16521 (winblue_gdr.140128-1545)
    C:\WINDOWS\system32\d2d1.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\wtsapi32.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\WINSTA.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\d3d11.dll, version=6.3.9600.17041 (winblue_gdr.140305-1710)
    C:\WINDOWS\SYSTEM32\D3D10Warp.dll, version=6.3.9600.16505 (winblue_gdr.140106-1506)
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xaml\ce7fa13bc9c249e693cfa3a6ab2c2810\System.Xaml.ni.dll, version=4.0.30319.33440 built by: FX45W81RTMREL
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\a0f91cf4cae3b99bd02319f6a31fa079\System.Xml.ni.dll, version=4.0.30319.33440 built by: FX45W81RTMREL
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll, version=12.0.20806.33440 built by: FX45W81RTMREL
    C:\WINDOWS\system32\SetupApi.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\system32\CFGMGR32.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\SYSTEM32\DEVOBJ.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\system32\WINTRUST.dll, version=6.3.9600.17085 (winblue_gdr.140330-1035)
    C:\WINDOWS\system32\CRYPT32.dll, version=6.3.9600.16431 (winblue_gdr.131015-2301)
    C:\WINDOWS\system32\MSASN1.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
    C:\WINDOWS\system32\psapi.dll, version=6.3.9600.16384 (winblue_rtm.130821-1623)
------------------------------------------------------------------------------

 

hope this helps. it only happened after updating to version 4.0

 

Edited July 8, 2014 by rgrwng

[Rick Brewster]

For now you can edit the registry in HKEY_CURRENT_USER \ Software \ paint.net 

 

Set "Workspace/ShowRulers" to "False" (without quotes). And then don't use the ruler until the next update.

 

I thought I fixed all the font fallback issues but clearly one got missed. 

 

And yeah, you will still have a font issue of some kind and I don't know how the ruler will appear for you ... it might choose a reasonable font or it could choose Wingdings (random weird looking symbols). Won't know until you see it ...

[Rick Brewster]

Your crash should be fixed in the latest update, rgrwng.