Sabrina Pereira Posted July 3, 2020 Share Posted July 3, 2020 A few days earlier, I deleted some files on my laptop so I could do a recovery on my pc because of it being entirely slow. Because of this, I didn't think deleting files would be a terrible thing since I was going to reset my pc anyways. I've had the same laptop for over four years and it wasn't a great laptop to begin with (it only being temporary,) Because of this, Windows didn't allow me to reset the pc so I deleted those files out of mistake. As I try to redownload all of my applications, paint.net seems to be an issue. It will show up a "configuration failed" message that is shown while installing. I've tried to search up many alternatives but none seem to work. I believe I must've deleted a file that was needed to install. It would take me through the installation process but then while I start it up, the "null" message will show up. Is there anyways I can fix this? I already tried downloading .net frameworks in all versions and it hasn't assisted. - Sabrina Quote Link to comment Share on other sites More sharing options...
Ego Eram Reputo Posted July 3, 2020 Share Posted July 3, 2020 Hello Sabrina. Welcome to the forum You may have the remnants of the previous installation blocking the reinstall. Use this utility to remove it: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed Once you've done that, try to reinstall Paint.NET. Quote ebook: Mastering Paint.NET | resources: Plugin Index | Stereogram Tut | proud supporter of Codelab plugins: EER's Plugin Pack | Planetoid | StickMan | WhichSymbol+ | Dr Scott's Markup Renderer | CSV Filetype | dwarf horde plugins: Plugin Browser | ShapeMaker Link to comment Share on other sites More sharing options...
Sabrina Pereira Posted July 3, 2020 Author Share Posted July 3, 2020 This is the best picture I can get, considering the attached files do not work as the size is too big. I took a screenshot instead using gyazo. https://gyazo.com/042aa3031e13685cac4ddffd03d74ccb This is the error code I am getting. - Sabrina Quote Link to comment Share on other sites More sharing options...
Ego Eram Reputo Posted July 3, 2020 Share Posted July 3, 2020 Did you try what I suggested? Quote ebook: Mastering Paint.NET | resources: Plugin Index | Stereogram Tut | proud supporter of Codelab plugins: EER's Plugin Pack | Planetoid | StickMan | WhichSymbol+ | Dr Scott's Markup Renderer | CSV Filetype | dwarf horde plugins: Plugin Browser | ShapeMaker Link to comment Share on other sites More sharing options...
Sabrina Pereira Posted July 3, 2020 Author Share Posted July 3, 2020 (edited) Yes, I've tried this before and did it once more. It says there was an error while troubleshooting. Edited July 3, 2020 by Sabrina Pereira Quote Link to comment Share on other sites More sharing options...
Pixey Posted July 3, 2020 Share Posted July 3, 2020 After you reconfigured @Sabrina Pereira did you go to Microsoft to check all your updates were current? Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Sabrina Pereira Posted July 3, 2020 Author Share Posted July 3, 2020 @Pixey Yes, all of my microsoft updates are current, I believe when I was deleting my files that I may have accidentally deleted an important file that allowed me to use certain applications. I am still able to use most things, paint.net is one of the only things I cannot run. Quote Link to comment Share on other sites More sharing options...
Pixey Posted July 3, 2020 Share Posted July 3, 2020 15 hours ago, Ego Eram Reputo said: Hello Sabrina. Welcome to the forum You may have the remnants of the previous installation blocking the reinstall. Use this utility to remove it: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed So, you've done what @Ego Eram Reputo suggested above? It may be worth trying to install this and then try to reinstall Paint.net: https://dotnet.microsoft.com/download/dotnet-framework/thank-you/net48-web-installer Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Sabrina Pereira Posted July 4, 2020 Author Share Posted July 4, 2020 @Pixey Yes, I tried the first suggestion, and I already have the download you sent me. I tried to reinstall both, just in case it did work, but I am still getting the same error code. Quote Link to comment Share on other sites More sharing options...
Pixey Posted July 4, 2020 Share Posted July 4, 2020 This is certainly a conundrum. What computer system do you have? It's looking more like your computer is the problem here. Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Rick Brewster Posted July 4, 2020 Share Posted July 4, 2020 This may be a good time to look into using tools like chkdsk and sfc /scannow . You can find more info with a quick Google search (they're very common tools for this kind of stuff). Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
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